Answers for England and Wales

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Question: 6.13.1. If different from 1.11, contact point if property is affected by improvement/repair grant which will not be discharged:

Lender Answer
Accord Buy to Let As 1.11a.
Accord Mortgages Ltd As 1.11a
Adam & Company See 1.11
Adam & Company International See 1.11

Ahli United Bank (UK) plc Central Administration Unit
Aldermore Bank PLC As 1.11.

A letter of waiver must be obtained from the Local Authority in which the Local Authority must waive its right to repayment of the grant unless there are sums left over after the payment of all sums due to us under the Mortgage (including interest and the costs of sale).

The Local Authority must also undertake to procure the removal of the relevant entries on the Register of Local Land Charges once the grant has been repaid or the Property is sold by us.
Allied Irish Bank (GB), a trading name of AIB Group (UK) Refer to AIB Group (UK) plc, Central Securities (GB), 92 Anne Street, Belfast, BT1 3H
April Mortgages As per 1.11
Atom Bank plc As per 1.11
Aviva Equity Release UK Ltd See 1.11
Bank of China mortgages@bank-of-china.com
Bank of Ireland (UK) plc See 1.11.
Bank of Ireland as Bank of Ireland Mortgages See 1.11.
Bank of Scotland Beginning A Bank of Scotland Plc, Mortgage Operations, Pentland House, 8 Lochside Avenue, Edinburgh, EH12 9DJ. Tel: 0345 603 1136 Fax: 0131 339 2366
Bank of Scotland Beginning O Address and telephone number on the Mortgage Offer.
Bank of Scotland Private Banking  
Barclays Bank UK PLC Issuing Office
Barnsley Building Soc, a trading name Yorkshire Building Soc As 1.11a.
Better HomeOwnership (Mortgages) See 1.11
Birmingham Bank Not eligible property type
Birmingham Midshires Completions Team at office issuing mortgage instructions. See Offer for contact details.
Bluestone Mortgages As per 1.11.
Bradford & Bingley Limited As 1.11a
Britannia, a trading name of The Co-operative Bank plc Britannia New Lending Britannia House Leek Staffordshire Moorlands ST13 5RG or Britannia New Lending DX 16351 Leek. Telephone and Fax numbers as shown on the letter enclosing the Offer of Advance
Buckinghamshire Building Society Buckinghamshire Building Society, High Street,
Chalfont St Giles, Bucks,
HP8 4QB
e-mail mortgages@bucksbs.co.uk
Tel: 01494 879517
Fax: 01494 877259
Chelsea Building Society (a trading name of Yorkshire BS) As 1.11a.
CHL Mortgages As per 1.11.
Clydesdale Bank plc The team at Clydesdale Bank
Sunderland
SR43 4JE
Tel – 0800 121 4203

Co-operative Bank plc See 1.11a earlier.
Coutts See 1.11
Coutts Finance Co See 1.11
Coventry Building Society New Lending Department,
Oakfield House,
PO Box 600, Binley,
Coventry,
CV3 9YR
Cynergy Bank As per 1.11.b
Danske Bank As at 1.11a
Darlington Building Society Customer Support Department, Principal Office
DB UK Bank Ltd db mortgages
PO Box 890
Newport
NP20 9LZ
Tel: 0845 650 6281
DX Address - not available
Dudley Building Society As 1.11a
Ecology Building Society As 1.7
Family Building Soc (a trading name of National Counties BS) Loans Underwriting Department, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL
Email: loansunderwriting@familybsoc.co.uk
First Direct  
Fleet Mortgages See 1.11a
Foundation Home Loans See 1.11.a
Furness Building Society As 1.11a
GE Money Home Lending Ltd GE Money Home Lending has withdrawn from the UK mortgage market.
Gen H As 1.11a.
Godiva Mortgages Ltd New Lending Department,
Oakfield House,
PO Box 600, Binley,
Coventry,
CV3 9YR
Habito as per 1.11
Halifax Customer Service Centre. (see offer for address and fax number)
Halifax Loans Ltd Halifax Loans Limited, Trinity Road, Halifax, HX1 2RG
Hampden & Co. plc See 1.11
Handelsbanken Refer to Branch office instructing you.
Harpenden Building Society As 1.11a
Hinckley and Rugby Building Society Principal Office, Mortgage Department, Advances Section.
Hodge As per 1.11a
Hodge Equity Release As per 1.11a
Holmesdale Building Society Lender.
HSBC UK Bank plc  
Intelligent Finance Securities, Intelligent Finance, PO Box 890, Leeds, LS1 9UG


Investec Bank plc See 1.11.
ITL Mortgages New Lending Department,
Oakfield House,
PO Box 600, Binley,
Coventry,
CV3 9YR
JPMorgan Chase Bank, N.A. Refer to office issuing Mortgage Instructions.
Kensington Mortgage Company Ltd Please report to Kensington Mortgages, New Business Operations Centre, Ascot House, Maidenhead Office Park, Maidenhead, SL6 3QQ. Tel: 03444 990011 Fax: 03444 990022.
Kent Reliance (a trading name of OneSavings Bank plc) Referral to our valuer may be required for any matters you report to us.
Keystone Property Finance As 1.11a
Landbay Partners Limited We will not proceed with a case where the property is affected by an improvement/repair grant which will not be discharged on completion of our loan. If the council provides written confirmation that repayment is not required, the case can proceed on normal terms. After the grant has been repaid, the local authority must ensure that the relevant entries on the register of local land charges are removed.
Landmark Mortgages Limited New Mortgage Completions
Landmark Mortgages
PO Box 656
Durham
DH1 9LY

Tel - 0330 159 7152
Leeds Building Society As per 1.11a.
Legal & General Home Finance Ltd See 11.1a
LendInvest See 1.11a
LiveMore Capital As 1.11a
Lloyds Bank plc pre fixed 20/40 Mortgage Processing. Please see 1.11.
Lloyds Bank plc pre fixed 50/30/77 Mortgage Processing. Please see 1.11a
Lloyds TSB Scotland plc Mortgage Processing. Please see 1.11a
M&S Bank M&S Bank, PO Box 12, Skipton, BD23 2HL. Telephone Number 0345 002 1128 Fax 0345 111 0322
Magellan Homeloans Issuing Office
Manchester Building Society Underwriting Department.
Market Harborough Building Society As per 1.7
Masthaven Bank As per 1.11.
Metro Bank plc As per 1.11.
ModaMortgages As per 1.11a.

Referral to our valuer may be required for any matters you report to us.
Molo Finance As 1.11a.
Monmouthshire Building Society Lending Operations Department
Monmouthshire Building Society
Monmouthshire House
John Frost Square
Newport
NP20 1PX
Mortgage Agency Services Mortgage Agency Services PO Box 138 Plymouth Devon PL1 1XY
Mortgage Express As 1.11a
Mortgage Express No 2  
MPowered Mortgages As 1.11a
National Counties Building Society Loans Underwriting Department, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL
Email: loansunderwriting@ncbs.co.uk
National Westminster Bank plc When reporting to us please provide the following information:

Whether the grant needs to be repaid (and if so, when);
How much the grant is (whether repayable or not); and
Whether the grant will be in priority to our mortgage.

Nationwide Building Society The case can proceed on normal terms as long as the Council provide written confirmation that repayment isn't required. The case can still proceed if the conditions that the grant monies don’t have to be repaid to the Council are as follows:

- The property is used as a dwelling house
- The property is used as a principle residence
- The property is maintained in good order
- The owner of the house, if required to do so by the local authority, must confirm the conditions are being observed

If the amount of the grant is £10,000 or more please refer this to our issuing offer irrespective if the criteria above is met.
Nedbank Private Wealth Ltd You must refer to us.
New Street Mortgages New Street Mortgages, PO Box 4761, Maidenhead, SL60 1HW. Tel: 0333-300-3100, Fax: 0333-300-3132, email: enquiries@newstreetmortgages.com
NRAM Ltd See 1.11a
Paragon Buy to Let Mortgages As 1.11a.
Paragon Residential Owner-Occupied Mortgages As 1.11a.
Paratus AMC Ltd New Business Department, Foundation Home Loans, 5 Arlington Square, Downshire Way, Bracknell, RG12 1WA
email: FHL@foundationhomeloans.co.uk
Tel: 0344 770 8033.
Parity Trust As 1.7
Pepper Money Pepper Money Completions Department Tel No. 0333 370 1101 or email
lendingenquiries@pepper.money
Pepper Money (PUK) Pepper Money Completions Department Tel No. 0333 370 1101 or email
lendingenquiries@pepper.money
Perenna Please contact our Mortgage team by either telephone: 0330 341 2013 or Email: conveyancing@perenna.co.uk
Platform (a trading name of The Co-operative Bank p.l.c.) Refer to office issuing Mortgage Instructions.
Precise Mortgages (Charter Court Financial Services Ltd) Referral to our valuer may be required for any matters you report to us.
Principality Building Society Mortgage New Business
PO Box 89
Queen Street
CARDIFF
CF10 1UA
0330 333 4021
Reliance Bank Ltd mortgages@reliancebankltd.com or
0207 398 5422 - Option 1 Discuss New Lending/Option 2 Discuss existing Reliance Bank Mortgage
Rooftop Mortgages Ltd The address and contact details shown on the mortgage offer.
Saffron Building Society Please advise us of the amount outstanding and terms to:
Mortgage.processing@saffronbs.co.uk
Fax 01799 581901
Saffron Building Society, Saffron House, 1A. Market Street, Saffron Walden, Essex. CB10 1HX
Sainsbury's Bank Contact point as detailed in 1.11a.
Santander UK plc Refer to Mortgage Operations office instructing you.
Scottish Building Society  
Scottish Widows Bank New Business Processing (see 1.11a).
Secure Trust Bank PLC As 1.11

A letter of waiver must be obtained from the Local Authority in which the Local Authority must waive its right to repayment of the grant unless there are sums left over after the payment of all sums due to us under the Mortgage (including interest and the costs of sale).

The Local Authority must also undertake to procure the removal of the relevant entries on the Register of Local Land Charges once the grant has been repaid or the Property is sold by us.
Skipton Building Society Completions Team via LMS Secure Link
St James Place Bank Mortgage Administration, St James's Place Bank, Administration Centre, PO Box 1869, Livingston EH54 7XS
State Bank of India UK As 1.11a. You may be required to obtain a letter of waiver from the Local Authority in which the Local Authority must waive its right to repayment of the grant. We may also require the Local Authority to undertake to procure the removal of the relevant entries on the Register of Local Land Charges once the grant has been repaid or the Property is sold by us. Our decision to lend and/or the amount that we decide to lend may be affected if it is agreed that the improvement/repair grant will not be discharged in full. We may also require your confirmation as to whether any such remaining charge will affect our priority. In any event, our consent to proceed must be obtained prior to Completion.
Swansea Building Society 11/12 Cradock Street
Swansea
SA1 3EW
01792 739100
The Mortgage Business The Mortgage Business, PO Box 548, Leeds LS1 1WU. Fax no. 0845 6039009
The Mortgage Lender Limited completions@themortgagelender.com

Tel: 0344 257 0426
The Mortgage Works Issuing Office - please provide the amount outstanding and terms.
The Royal Bank of Scotland plc When reporting to us please provide the following information:

Whether the grant needs to be repaid (and if so, when);

How much the grant is (whether repayable or not); and

Whether the grant will be in priority to our mortgage.

The Royal Bank of Scotland plc Direct Line Mortgages When reporting to us please provide the following information:

Whether the grant needs to be repaid (and if so, when);

How much the grant is (whether repayable or not); and

Whether the grant will be in priority to our mortgage.

The Royal Bank of Scotland plc Direct Line One As detailed above in 1.11a.
The Royal Bank of Scotland plc First Active When reporting to us please provide the following information:

Whether the grant needs to be repaid (and if so, when);

How much the grant is (whether repayable or not); and

Whether the grant will be in priority to our mortgage.

The Royal Bank of Scotland plc Natwest one Account When reporting to us please provide the following information:

Whether the grant needs to be repaid (and if so, when);

How much the grant is (whether repayable or not); and

Whether the grant will be in priority to our mortgage.

The Royal Bank of Scotland plc One Account When reporting to us please provide the following information:

Whether the grant needs to be repaid (and if so, when);

How much the grant is (whether repayable or not); and

Whether the grant will be in priority to our mortgage.

The Royal Bank of Scotland plc Virgin One When reporting to us please provide the following information:

Whether the grant needs to be repaid (and if so, when);

How much the grant is (whether repayable or not); and

Whether the grant will be in priority to our mortgage.

The Tipton & Coseley Building Society Mortgage Department.
Together Personal Finance Limited Contact point as detailed in 1.11a above.
Topaz Finance Ltd Topaz Finance Limited
Gateway House, Gargrave Road,
Skipton,
North Yorkshire,
BD23 2HL
0345 389 1672
TSB Bank plc Mortgage Processing. Please see 1.11a
Ulster Bank As detailed above in 1.11a.
Vida Homeloans As 1.11a
Virgin Money Mortgage Processing
Operations
Virgin Money
Gosforth
Newcastle upon Tyne
NE3 4PL
Solicitor Helpline: 0845 604 4858
Solicitor Email: postoffer@virginmoney.com
Whistletree (a trading name of TSB Bank plc) Details as 1.11a
Yorkshire Bank Home Loans Ltd The team at Yorkshire Bank
Sunderland
SR43 4JF
Tel – 0800 121 4203

Yorkshire Building Society As 1.11a.
Zephyr Homeloans As per 1.11