Answers for England and Wales

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Question: 16.5.3. Where should the option agreements be sent?

Lender Answer
Accord Buy to Let As 16.5.2.
Accord Mortgages Ltd As 16.4.1
Adam & Company See 1.11
Adam & Company International See 1.11

Ahli United Bank (UK) plc The Mortgage Department
Ahli United Bank (UK) PLC
35 Portman Square
London
W1H 6LR
Aldermore Bank PLC As 14.2.1.
Allied Irish Bank (GB), a trading name of AIB Group (UK) Refer to AIB Group (UK) plc, Central Securities (GB), 92 Anne Street, Belfast, BT1 3H
April Mortgages As per 1.11
Atom Bank plc Digital Mortgages at Atom Bank, PO Box 105, Blyth, NE24 9DU
Aviva Equity Release UK Ltd Remortgage - You are not required to check for rights of pre-emption or options on the title. If you are advised of one outside of this, you must refer to Aviva (see 1.11). We will need the specific detail of the pre-emption and how it operates i.e. the deed wording, so we can assess whether we should lend.
Purchase transaction - We will not normally accept properties which are subject to rights of pre emption, restrictions on resale, options or similar arrangements. If you discover that the Property is subject to any of these matters, please let us have details immediately (see 1.11). We will need the specific detail of the pre-emption and how it operates i.e. the deed wording, so we can assess whether we should lend. Please also let us have your opinion of the effect the matter would have upon a mortgagee’s/heritable creditor’s power of sale and in particular the degree to which you feel a sale might be frustrated by the person having the benefit of the right, restriction or option.
Bank of China Operations Department Loan Administration Team, 1 Lothbury, London EC2R 7DB.
mortgage.admin@bank-of-china.com
Bank of Ireland (UK) plc Mortgage Services Department, Bank of Ireland UK, PO Box 3191, One Temple Quay, Bristol, BS1 9HY. Tel No 0345 602 7056. DX 98850 Bristol 2.
Bank of Ireland as Bank of Ireland Mortgages Mortgage Services Department, Bank of Ireland UK, PO Box 3191, One Temple Quay, Bristol, BS1 9HY. Tel No 0845 6027056. DX 98850 Bristol 2.
Bank of Scotland Beginning A Halifax Mortgage Services
Trinity Road
Halifax
HX1 2RG
Bank of Scotland Beginning O Bank of Scotland Plc, Mortgage Operations, Pentland House, 8 Lochside Avenue, Edinburgh, EH12 9DJ. Tel: 0345 603 1136 Fax: 0131 339 2366
Bank of Scotland Private Banking  
Barclays Bank UK PLC Residential Mortgages -
Barclays Mortgage Services
PO Box 8575
Leicester
LE18 9AW

Buy to Let –
If account number has 6 digits use this address:-
Barclays Mortgage Services
Buy To Let
PO Box 274
Leeds
LS11 1FR

If account number has 10 digits use this address:-
Barclays Mortgage Services
Buy To Let
PO Box 8575
Leicester
LE18 9AW
Barnsley Building Soc, a trading name Yorkshire Building Soc As 16.4.1.
Better HomeOwnership (Mortgages) 0333 4148153 (for queries)
customer@servicing.bho.co.uk
Birmingham Bank mortgages@birminghambank.com
Birmingham Midshires Deeds and Sealing Team at Birmingham Midshires Mortgage Servicing, PO Box 833, 1 Lovell Park Road, Leeds, LS1 9PU.
Bluestone Mortgages As per 14.2.1.
Bradford & Bingley Limited As 1.11a
Britannia, a trading name of The Co-operative Bank plc Account Maintenance Team,C030,Existing Mortgage Business, Britannia, Britannia House, Leek, Staffordshire Moorlands ST13 5RG or Account Maintenance Team, Existing Mortgage Business, C030, Britannia DX 16351 Leek
Buckinghamshire Building Society Buckinghamshire Building Society, High Street,
Chalfont St Giles, Bucks,
HP8 4QB
e-mail mortgages@bucksbs.co.uk
Tel: 01494 879517
Fax: 01494 877259
Chelsea Building Society (a trading name of Yorkshire BS) As 16.4.1.
CHL Mortgages customerservices@chl.org.uk
Customer Services, CHL Mortgages, Admiral House, Harlington Way, Fleet, Hants, GU51 4YA
Clydesdale Bank plc The team at Clydesdale Bank
Sunderland
SR43 4JE
Tel – 0800 121 4203

Co-operative Bank plc The Co-operative Bank, Newton House, Cheadle Road, Leek, Staffordshire ST13 5RL.
Coutts See 1.11
Coutts Finance Co See 1.11
Coventry Building Society Existing Lending & Insurance,
Oakfield House,
PO Box 600, Binley,
Coventry,
CV3 9YR
Cynergy Bank As per 1.11.b
Danske Bank Danske Bank
Mortgage Customer Support Team
Personal Collateral Team, Killeaton House
41 Mosside Road, Dunmurry
Belfast, BT17 9HH
DX 2015 NR BELFAST 2
Darlington Building Society Customer Support Department, Principal Office
DB UK Bank Ltd db mortgages
PO Box 890
Newport
NP20 9LZ
Tel: 0845 650 6281
DX Address - not available
Dudley Building Society As 1.11a, however please use the following email instead:
Mortgages@dudleybuildingsociety.co.uk
Ecology Building Society As 1.7
Family Building Soc (a trading name of National Counties BS) Family Service Team, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL
First Direct See 1.11
Fleet Mortgages Mortgage Services on 01252 916776 or
mortgageservices@fleetmortgages.co.uk
Foundation Home Loans Customer Services Department, Foundation Home Loans Limited, 5 Arlington Square, Downshire Way, Bracknell, Berkshire RG12 1WA or DX 122530 Bracknell (2). Email:customerservicesreferrals@foundationhomeloans.co.uk
Tel: 01344 770 8030
Furness Building Society Securities at address shown in 1.11a.
GE Money Home Lending Ltd Customer Services Department
Gen H Secure Link which is accessed via LMS Conveyancer Zone or contact us via email at conveyancing@generationhome.com.
Godiva Mortgages Ltd Existing Lending & Insurance,
Oakfield House,
PO Box 600, Binley,
Coventry,
CV3 9YR
Habito Hey Habito Limited
PO Box 1173
1 George Street
Uxbridge
UB8 9BW
Halifax Halifax Mortgage Services
Trinity Road
Halifax
HX1 2RG
Halifax Loans Ltd Halifax Loans Limited, Trinity Road, Halifax, HX1 2RG
Hampden & Co. plc See 1.11
Handelsbanken The Branch office instructing you.
Harpenden Building Society As 1.11a
Hinckley and Rugby Building Society Principal Office, Mortgage Department.
Hodge Mortgage Lending Department,
Hodge,
One Central Square,
CARDIFF,
CF10 1FS

support@hodge.co.uk
Hodge Equity Release Mortgage Lending Department,
Hodge,
One Central Square,
CARDIFF,
CF10 1FS
Holmesdale Building Society Lender.
HSBC UK Bank plc See 1.11
Intelligent Finance Securities, Intelligent Finance, PO Box 890, Leeds, LS1 9UG


Investec Bank plc You should retain this in the file of original deal documents that you hold for the Bank.
ITL Mortgages Existing Lending & Insurance,
Oakfield House,
PO Box 600, Binley,
Coventry,
CV3 9YR
JPMorgan Chase Bank, N.A. Refer to Solicitor Instructions.
Kensington Mortgage Company Ltd Customer Services Department, Kensington Mortgage Company Ltd, PO Box 4760, Maidenhead, SL60 1HU.
Kent Reliance (a trading name of OneSavings Bank plc) Lending Department. See address at 16.5.3a
Keystone Property Finance Keystone Property Finance Limited, P O Box 1175 Harmon House 1 George Street Uxbridge, UB8 9BY Tel: 0345 877 8913
Landbay Partners Limited Customer Services Department, Landbay Partners Limited PO Box 1090 Ipswich IP1 9DW (telephone 03300 536825).
Landmark Mortgages Limited Release of Land Team
Landmark Mortgages
PO Box 656
Durham
DH1 9LY
Leeds Building Society Customer Support – Mortgage Administration (as per 16.5.2) or for Limited Company Buy to Let cases only: LBSgeneraladmin@peppergroup.co.uk.
Legal & General Home Finance Ltd Administration Department.
LendInvest See 1.11a
LiveMore Capital LiveMore Capital
PO Box 1202
Uxbridge
UB8 9FT

Telephone: 0344 249 2918
Lloyds Bank plc pre fixed 20/40 Halifax Mortgage Services
Trinity Road
Halifax
HX1 2RG
Lloyds Bank plc pre fixed 50/30/77 Halifax Mortgage Services
Trinity Road
Halifax
HX1 2RG
Lloyds TSB Scotland plc Dealings. See 16.5.2
M&S Bank M&S Bank, PO Box 12, Skipton, BD23 2HL. Telephone Number 0345 002 1128 Fax 0345 111 0322
Magellan Homeloans Magellan Homeloans
Ashcombe House
5 The Crescent
Leatherhead,
Surrey,
KT22 8DY
Manchester Building Society Mortgage Customer Services Department.
Market Harborough Building Society As per 16.3.2
Masthaven Bank As per 14.2.1.
Metro Bank plc Mortgage Admin Team, Metro Bank PLC, PO Box 1130, Uxbridge, UB8 9XX.
ModaMortgages Telephone number is 0300 373 0869 – the customer would then select the relevant option.

Email – support@customers-modamortgages.co.uk

Postal Address:
ModaMortgages
PO Box 1044
Ipswich
IP1 9YA.
Molo Finance Molo Finance
84 Eccleston Square
London
SW1V 1PX
mortgages@molofinance.com
Phone: 0330 0583322, option 2

For loans where the legal title holder is "ColCap Financial UK Limited", email support@molofinance.com
Monmouthshire Building Society Mortgage Servicing Department
Monmouthshire Building Society
Monmouthshire House
John Frost Square
Newport
NP20 1PX

mortgageservicingsupport@monbs.com
Mortgage Agency Services Mortgage Agency Services PO Box 138 Plymouth Devon PL1 1XY
Mortgage Express As 1.11a
Mortgage Express No 2  
MPowered Mortgages As per 1.11a
National Counties Building Society Mortgage Account Service Team, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL
National Westminster Bank plc Mortgage Centre - PO Box 123, Greenock, PA15 1EF.

Offset Flexible Mortgage -
NatWest Offset Securities Team,
Ground Floor, Lakeside 300
Old Chapel Way
Broadland Business Park
NORWICH
NR7 0WG

Telephone: 0345 300 4012
Fax: 0845 878 9338
Nationwide Building Society CSC1, CST1,
DX12500 Northampton
Nedbank Private Wealth Ltd To us.
New Street Mortgages New Street Mortgages, PO Box 4760, Maidenhead, SL60 1HU. Tel: 0333-300-3100, Fax: 0333-300-3132, email: enquiries@newstreetmortgages.com
NRAM Ltd See 1.11a
Paragon Buy to Let Mortgages As 16.3.2
Paragon Residential Owner-Occupied Mortgages As 16.3.2.
Paratus AMC Ltd Customer Services Department, Foundation Home Loans Limited, 5 Arlington Square, Downshire Way, Bracknell, Berkshire RG12 1WA or DX 122530 Bracknell (2).
Parity Trust As 1.7
Pepper Money Please send to Pepper Money, Servicing Department Harman House, 1 George Street, Uxbridge, Middlesex, UB8 1QQ
Pepper Money (PUK) Please send to Pepper Money, Servicing Department Harman House, 1 George Street, Uxbridge, Middlesex, UB8 1QQ
Perenna Please contact our Mortgage team by either telephone: 0330 341 2013 or Email: conveyancing@perenna.co.uk
Platform (a trading name of The Co-operative Bank p.l.c.) Refer to Customer Services Dept, PO Box 237, Plymouth, PL1 1WG or DX 133791 Plymouth 13
Precise Mortgages (Charter Court Financial Services Ltd) Mortgage Servicing Team at PO Box 6075, Wolverhampton, WV10 6TD.
Principality Building Society Mortgage Administration Department
PO Box 89
Queen Street
CARDIFF
CF10 1UA
0330 333 4000
Reliance Bank Ltd Reliance Bank Limited
Faith House
23/24 Lovat Lane
London EC3R 8EB
Rooftop Mortgages Ltd Refer to the Solicitors instructions.
Saffron Building Society Mortgage.servicing@saffronbs.co.uk
Fax 01799 581901
Saffron Building Society, Saffron House, 1A. Market Street, Saffron Walden, Essex. CB10 1HX
Sainsbury's Bank Sainsbury’s Bank Mortgages, PO Box 12, Gateway House, Gargrave Road, Skipton, BD23 2HL
Santander UK plc To the Mortgage Operations office instructing you.
Scottish Building Society Head Office
SBS House
193 Dalry Road
Edinburgh EH11 2EF
Scottish Widows Bank Mortgage Customer Services Department (see 16.3.2).
Secure Trust Bank PLC As 14.2.1
Skipton Building Society Customer Delivery Mortgages Team
St James Place Bank Mortgage Administration, St James's Place Bank, Administration Centre, PO Box 1869, Livingston EH54 7XS
State Bank of India UK As 1.11a.
Swansea Building Society 11/12 Cradock Street
Swansea
SA1 3EW
01792 739100
The Mortgage Business Halifax Mortgage Services
Trinity Road
Halifax
HX1 2RG
The Mortgage Lender Limited completions@themortgagelender.com

Tel: 0344 257 0426
The Mortgage Works Accounting Servicing
The Royal Bank of Scotland plc Mortgage Centre - PO Box 123, Greenock, PA15 1EF.

Offset Flexible Mortgage - RBS Offset Securities Team,
Ground Floor, Lakeside 300
Old Chapel Way
Broadland Business Park
NORWICH
NR7 0WG

Telephone: 0345 300 4013
Fax: 0845 878 9338
The Royal Bank of Scotland plc Direct Line Mortgages As detailed above in 1.11a.
The Royal Bank of Scotland plc Direct Line One As detailed above in 1.11a.
The Royal Bank of Scotland plc First Active As detailed above in 1.11a.
The Royal Bank of Scotland plc Natwest one Account As detailed above in 1.11a.
The Royal Bank of Scotland plc One Account As detailed above in 1.11a.
The Royal Bank of Scotland plc Virgin One As detailed above in 1.11a.
The Tipton & Coseley Building Society Deeds Department.
Together Personal Finance Limited Securities Team
Together Personal Finance Limited
2nd Floor, Lake View
Lakeside
Cheadle
Cheshire
SK8 3GW
Email: securities@togethermoney.com
Topaz Finance Ltd Topaz Finance Limited
Gateway House, Gargrave Road,
Skipton,
North Yorkshire,
BD23 2HL
0345 389 1672
TSB Bank plc Dealings. See 16.5.2
Ulster Bank As detailed above in 1.11a.
Vida Homeloans Mortgage Services,
Vida Homeloans,
Gateway House,
Gargrave Road,
Skipton,
North Yorkshire,
BD23 2HL
Virgin Money Existing Mortgages
Virgin Money
Jubilee House
Gosforth
Newcastle upon Tyne
NE3 4PL
Solicitor Helpline: 0345 604 4858
Whistletree (a trading name of TSB Bank plc) Details as 14.2.1.
Yorkshire Bank Home Loans Ltd The team at Yorkshire Bank
Sunderland
SR43 4JF
Tel – 0800 121 4203
Yorkshire Building Society As 16.4.1.
Zephyr Homeloans Topaz Finance Limited
Gateway House, Gargrave Road,
Skipton,
North Yorkshire,
BD23 2HL
0345 389 1672