Back to previous page
Question: 1.10. Contact point for standard documents.
| Lender | Answer |
|---|---|
| Accord Mortgages Ltd |
Lending Shared Services, Accord Mortgages Limited, Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. DX 11798 Bradford. |
| Atom Bank plc | Please raise a query via Secure Link which is accessed through Conveyancer Zone and the panel membership dashboard, or contact us via telephone at 03333 990055, or via email at conveyancing@digitalmortgages.net. |
| Aviva Equity Release UK Ltd |
Aviva Equity Release UK Limited PO Box 520 Surrey Street Norwich NR1 3WG or please call 0800 206 2014 |
| Bank of Ireland (UK) plc | For LMS managed cases, please contact us through the LMS portal. Alternatively, the address details and the telephone & fax numbers can be found on the first page of the Offer. |
| Bank of Ireland as Bank of Ireland Mortgages | For LMS managed cases, please contact us through the LMS portal. Alternatively, the address details and the telephone & fax numbers can be found on the first page of the Offer. |
| Bank of Scotland Beginning A |
Address & telephone number on Mortgage Offer |
| Bank of Scotland Beginning O |
Address & telephone number on Mortgage Offer |
| Barclays Bank UK PLC |
Issuing Office |
| Birmingham Midshires |
Completions Team at office issuing mortgage instructions. |
| Bradford & Bingley Limited |
Bradford & Bingley, PO Box 117, Skipton, BD23 9FG DX: 744640 Skipton 6 Tel: 0330 159 2590 Fax: 0330 159 1974 |
| Britannia, a trading name of The Co-operative Bank plc |
Britannia New Lending Britannia House Leek Staffordshire Moorlands ST13 5RG or Britannia New Lending Britannia DX16351 Leek Telephone and fax Numbers as shown on the letter enclosing the Offer of Advance |
| Chelsea Building Society (a trading name of Yorkshire BS) | Whoever issued the offer/instructions. This will be apparent from the mortgage offer. |
| CHL Mortgages | Customer Services, Capital Home Loans Ltd, Admiral House, Harlington Way, Fleet, Hants GU51 4YA |
| Co-operative Bank plc | Address and other contact details as stated in the letter of instruction, quoting our reference. |
| Coventry Building Society | CBS Instructing Office. |
| Danske Bank |
Please refer to the offer and/or instruction letter issued by the Mortgage Completion Team for their contact details. Copies of our standard documentation are available via the following webpage: • https://www.lms.com/ConveyancerZone/Pages/Documents.aspx Please refer to the documents within the 'Northern Ireland General Documents' section. |
| DB UK Bank Ltd |
db mortgages PO Box 890 Newport NP20 9LZ Tel: 0845 650 6281 DX Address - not available |
| Ecology Building Society |
Mortgage Department Ecology Building Society 7 Belton Road Silsden Keighley West Yorkshire BD20 0EE Tel: 01535 650770 Fax: 01535 650780 Email: loans@ecology.co.uk |
| First Direct |
We will send you our instruction letter and a copy of the mortgage offer addressed to the borrower. Note: If a borrower needs more time to complete on a purchase, they must contact First Direct to request an extension of the offer validity period. Any requests for an offer extension must be made in the last 30 days of the original offer validity period. If we agree to an offer extension, we will issue an offer extension letter addressed to the borrower and will send a copy to you. Offer extensions will only be granted once per transaction. Note: first direct offer documents do not require signing by the borrower and are subject to a 7 days' reflection period. The borrower may waive the reflection period if they wish. Standard documents: to download the legal document templates and our Mortgage Lending & Guidance Notes for England & Wales, Scotland & Northern Ireland (which contain additional information on our requirements) visit 'Legal instructions for moving home' at www.firstdirect.com/legal-instructions. Your contact point in the event your query still remains unresolved is: first direct, 40 Wakefield Road, Leeds, LS98 1FD. Telephone Number 0113 236 7032 Fax Number: 0345 5870395 |
| First Trust Bank |
Mortgage Business Team AIB NI 92 Ann Street Belfast BT1 3HH Telephone no. 0345 600 5925 Mortgage.completions@aib.ie |
| GE Money Home Lending Ltd | GE Money Home Lending has withdrawn from the UK mortgage market. |
| Godiva Mortgages Ltd | GML Instructing Office. |
| Halifax | Mortgage Completions Helpline, Mortgage Services, Trinity Road, Halifax, HX1 2RG. Fax no. 0345 1221034. |
| Halifax Loans Ltd | Halifax Loans Limited, Trinity Road, Halifax, HX1 2RG. |
| Hampden & Co. plc | |
| HSBC UK Bank plc |
Instructions: HSBC UK only offers mortgages with direct security (A1 mortgage deed) where the Borrower(s) and owner(s) (the Mortgagor(s)) are exactly the same. Where the Solicitor, Legal Executive or Licenced Conveyancer is instructed to act on behalf of the Bank, they will be notified by email of the instruction by Legal Marketing Services Limited (LMS) and must access the instruction only through the LMS Conveyancer Zone website. You will not normally be sent the instruction directly by HSBC UK. The instruction will be a copy of the mortgage offer addressed to the borrower. The Solicitor, Legal Executive or Licensed Conveyancer will not normally receive a mortgage offer or cover letter addressed to the firm and should treat the borrower(s) copy of the mortgage offer as their formal instruction to act on behalf of the Bank. Note: HSBC UK offer documents do not require signing by the borrower and are subject to a 7 days’ reflection period. The borrower may waive the reflection period if they wish. Standard Documents: You must use the LMS Conveyancer Zone website to access the following Lender documents: - Mortgage Lending Instructions & Guidance Notes document (which contain additional information on Bank requirements) - All standard legal documents, Redemption Statement Requests: see 17.1 Your contact points in the event your query still remains unresolved: ALL Pre-Completion Queries MUST be submitted using the smart form located: - https://www.lms.com/conveyancerzone/Pages/Documents.aspx - HSBC UK Bank plc - All Jurisdictions - HSBC UK Pre-Completion Query Form Telephone Number: 0370 6007722 Postal Address: Customer Service Centre, BX8 4HB Fax Number: 0370 2438800 (exception use only) |
| HSMS |
Mortgage Express, PO Box 117, Skipton, BD23 9FG DX: 744640 Skipton 6 Tel: 0330 159 2591 Fax: 0345 604 4543 |
| Intelligent Finance |
Securities, Intelligent Finance, PO Box 890, Leeds, LS1 9UG |
| ITL Mortgages | ITL Instructing Office |
| Kensington Mortgage Company Ltd | Kensington Mortgages, New Business Operations Centre, Ascot House, Maidenhead Office Park, Maidenhead, SL6 3QQ. Tel: 03444 990011 Fax: 03444 990022. |
| Landmark Mortgages Limited |
Landmark Mortgages Limited does not offer new lending. Landmark Mortgages PO Box 656 Durham DH1 9LY Tel - 0330 159 7152 |
| Leeds Building Society |
Mortgage Lending Department. 26 Sovereign Street, Leeds, LS1 4BJ DX 12299 Leeds 1 Direct Dial Tel: See Mortgage Offer Email: mldsolicitor@leedsbuildingsociety.co.uk (only for accounts with a case reference beginning with an ‘L’) Email: lbssecurecomms@leedsbuildingsociety.co.uk (only for accounts with a Mortgage Application Number) |
| Lloyds Bank plc |
Mortgage Processing Pre Completion Lloyds Bank plc PO Box 548 Leeds LS1 1WU Tel: 0345 722 4225 Fax: 0345 850 0201 For Transactions during the life of the Mortgage please refer to Section 16 |
| Lloyds TSB Scotland plc |
MORTGAGES PO BOX 2230 BARNET WAY BARNWOOD GLOUCESTER GL3 9ED Tel - 0345 835 3379 Fax - 0345 6098847 |
| M&S Bank |
M&S Bank, PO Box 12, Skipton, BD23 2HL. Telephone Number 0345 002 1128 Fax 0345 111 0322 |
| Mortgage Express |
Mortgage Express, PO Box 117, Skipton, BD23 9FG DX: 744640 Skipton 6 Tel: 0330 159 2591 Fax: 0345 604 4543 |
| Mortgage Express (No 2) |
Mortgage Express, PO Box 117, Skipton, BD23 9FG DX: 744640 Skipton 6 Tel: 0330 159 2591 Fax: 0345 604 4543 |
| National Westminster Bank plc |
Mortgage Centre - Address fax and phone number on letter of instruction. Standard Documents to be obtained from the internet - www.natwest.com/conveyancers Our preference is for you to contact us by fax. If you are sending by fax, please do not also send a copy by post as back up. Offset Flexible Mortgage - contact the Firm detailed on the letter of instruction. |
| Nationwide Building Society |
Issuing Office |
| New Street Mortgages | New Street Mortgages, PO Box 4761, Maidenhead, SL60 1HW. Tel: 0333-300-3100, Fax: 0333-300-3132, email: enquiries@newstreetmortgages.com |
| NRAM Ltd |
NRAM Limited, PO Box 118, Skipton, BD23 9FH DX: 744640 Skipton 6 Tel: 0330 159 9610 Fax: 0330 159 1968 |
| Platform (a trading name of The Co-operative Bank p.l.c.) |
Refer to office issuing mortgage instructions. |
| Rooftop Mortgages Ltd |
The address and contact details shown on the mortgage offer |
| Sainsbury's Bank | Sainsbury’s Bank Mortgages, PO Box 108, Gateway House, Gargrave Road, Skipton, BD23 9EX |
| Santander UK plc | Refer to the Mortgage Operations office instructing you. |
| Scottish Widows Bank |
New Business Processing Scottish Widows Bank PO Box 883 LEEDS LS1 9TY Phone:- refer to our Instructions for individual case Completion Officer's direct dial number. Standard documents to be obtained from www.scottishwidows.co.uk/bankconveyancers. |
| The Mortgage Business |
Mortgage Customer Services, Trinity Road, Halifax HX1 2RG |
| The Royal Bank of Scotland plc |
Mortgage Centre - Address fax and phone number on letter of instruction. Standard Documents to be obtained from the internet - www.natwest.com/conveyancers Our preference is for you to contact us by fax. If you are sending by fax, please do not also send a copy by post as back up. Offset Flexible Mortgage - contact the Firm detailed on the letter of instruction. |
| TSB Bank plc |
If the Mortgage Reference Number for the case begins with M53, send documents to the below address. Mortgages TSB Bank plc PO Box 373 Manston Lane Leeds LS14 9GQ Tel no: 0345 307 3355 If the Mortgage Roll Number for the case begins with 40/50, send documents to the below address. Mortgages PO BOX 2230 Barnett Way Barnwood Gloucester GL3 9ED Tel – 0345 835 3379 Fax – 0845 609 8847 |
| UCB Home Loans Corporation Ltd |
Originations - Portman House, Richmond Hill, Bournemouth, BH2 6EP 0845 4545400 |
| Ulster Bank |
Mortgage Centre - Address fax and phone number on letter of instruction. Standard Documents to be obtained from the internet - www.ulsterbank.co.uk/conveyancers Our preference is for you to contact us by fax. If you are sending by fax, please do not also send a copy by post as back up. Offset Flexible Mortgage - contact the Firm detailed on the letter of instruction. |
| Virgin Money |
Existing Mortgages Virgin Money Jubilee House Gosforth Newcastle upon Tyne NE3 4PL or DX 60350 Gosforth 2 Solicitors Helpline: 0345 604 4858 Fax: 0191 213 4243 |
| Yorkshire Building Society |
Whoever issued the offer/instructions. This will be apparent from the mortgage offer. |