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Question: 5.11.2. Contact point if there are apparent problems with the management company.
| Lender | Answer |
|---|---|
| Accord Mortgages Ltd |
As 4.1.1.2. |
| Atom Bank plc | Please raise a query via Secure Link which is accessed through Conveyancer Zone and the panel membership dashboard, or contact us via telephone at 03333 990055, or via email at conveyancing@digitalmortgages.net. |
| Aviva Equity Release UK Ltd |
See 1.10 |
| Bank of Ireland (UK) plc | See 1.10 |
| Bank of Ireland as Bank of Ireland Mortgages |
See 1.10 |
| Bank of Scotland Beginning A |
Address & telephone number on Mortgage Offer |
| Bank of Scotland Beginning O |
Address & telephone number on Mortgage Offer |
| Barclays Bank UK PLC |
Issuing Office, if all avenues to resolve have been exhausted. IMPORTANT: ESTATE RENT CHARGES: Where a rent charge is payable on the property it will be acceptable, and as such you need not contact the issuing office, where at least one of the following is satisfied: 1. Where the rent charge owner is a management company owned by the residents of a private freehold development (as shareholders). 2. Where the rent charge instrument contains notification to the mortgagee of at least 21 days prior to any enforcement action by the rent charge owner. |
| Birmingham Midshires |
Completions Team at office issuing mortgage instructions. |
| Bradford & Bingley Limited |
As 1.10a |
| Britannia, a trading name of The Co-operative Bank plc |
Britannia New Lending Britannia House Leek Staffordshire Moorlands ST13 5RG or Britannia New Lending Britannia DX16351 Leek Telephone and fax Numbers as shown on the letter enclosing the Offer of Advance |
| Chelsea Building Society (a trading name of Yorkshire BS) | As 4.1.1.2. |
| CHL Mortgages | Customer Services, Capital Home Loans Ltd, Admiral House, Harlington Way, Fleet, Hants GU51 4YA |
| Co-operative Bank plc | See 1.10a earlier. |
| Coventry Building Society | CBS Instructing Office. |
| Danske Bank | As for 1.10a |
| DB UK Bank Ltd |
db mortgages PO Box 890 Newport NP20 9LZ Tel: 0845 650 6281 DX Address - not available |
| Ecology Building Society |
As in 1.10 |
| First Direct | See 1.10b for contact points |
| First Trust Bank |
Mortgage Business Team AIB NI 92 Ann Street Belfast BT1 3HH Telephone no. 0345 600 5925 Mortgage.completions@aib.ie |
| GE Money Home Lending Ltd | GE Money Home Lending has withdrawn from the UK mortgage market. |
| Godiva Mortgages Ltd | GML Instructing Office. |
| Halifax |
Customer Service Centre.(see offer for telephone no.) |
| Halifax Loans Ltd | Mortgages Helpdesk, Mortgage Operations, Trinity Road, Halifax, HX1 2RG. |
| Hampden & Co. plc | |
| HSBC UK Bank plc | See 1.10b for contact points |
| HSMS |
As 1.10a |
| Intelligent Finance |
Securities, Intelligent Finance, PO Box 890, Leeds, LS1 9UG |
| ITL Mortgages | ITL Instructing Office. |
| Kensington Mortgage Company Ltd | Kensington Mortgages, New Business Operations Centre, Ascot House, Maidenhead Office Park, Maidenhead, SL6 3QQ. Tel: 03444 990011 Fax: 03444 990022. |
| Landmark Mortgages Limited |
New Mortgage Completions Landmark Mortgages PO Box 656 Durham DH1 9LY Tel - 0330 159 7152 |
| Leeds Building Society |
As per 1.10a. Management Company Service Charges and Estate Rentcharges If a service charge or an estate rent charge is payable on a property, this will be acceptable on the basis that one of the following conditions can be satisfied, otherwise a deed of variation will be required (an indemnity policy is not an acceptable alternative): 1. The provisions under section 44 of the Conveyancing and Law of Property Act 1881 have been excluded under the relevant service charge or estate rent charge clause. 2. The relevant service charge or estate rent charge clause includes a mortgagee protection clause, which states that notice of at least 28 days is to be given to the mortgagee prior to any enforcement action being taken by the owner of the estate rent charge or the beneficiary of the service charge. 3. The owner of the relevant service charge or estate rent charge is a solvent management company comprising of the residents, who are the shareholders of a private freehold development. Where a service charge or rent charge relates to an historic charge, is not related to services being provided and has not been collected for 12 years or more, then an appropriate indemnity policy should be obtained to protect the Society. The current annual amount payable under any service charge or rentcharge (or, if the property is affected by more than one rentcharge, the total amount payable under all of them) must not exceed 0.2% of the present value of the property and must not be capable of escalating such that the amount more than doubles every 25 years. |
| Lloyds Bank plc | Mortgage Processing. Please see 1.10. |
| Lloyds TSB Scotland plc | Mortgage Processing. Please see 1.10a |
| M&S Bank | M&S Bank, PO Box 12, Skipton, BD23 2HL. Telephone Number 0345 002 1128 Fax 0345 111 0322 |
| Mortgage Express |
As 1.10a |
| Mortgage Express (No 2) |
As 1.10a |
| National Westminster Bank plc | As detailed above in 1.10 |
| Nationwide Building Society |
Issuing Office |
| New Street Mortgages | New Street Mortgages, PO Box 4761, Maidenhead, SL60 1HW. Tel: 0333-300-3100, Fax: 0333-300-3132, email: enquiries@newstreetmortgages.com |
| NRAM Ltd | As 1.10a |
| Platform (a trading name of The Co-operative Bank p.l.c.) |
Refer to office issuing mortgage instructions. |
| Rooftop Mortgages Ltd |
The address and contact details shown on the mortgage offer |
| Sainsbury's Bank | Contact point as detailed in 1.10a |
| Santander UK plc | Refer to the Mortgage Operations office instructing you. |
| Scottish Widows Bank |
New Business Processing (see 1.10). |
| The Mortgage Business |
The Mortgage Business plc, PO Box 548, Leeds LS1 1WU |
| The Royal Bank of Scotland plc |
As detailed above in 1.10. |
| TSB Bank plc | Mortgage Processing. Please see 1.10a |
| UCB Home Loans Corporation Ltd |
See 1.10 |
| Ulster Bank |
As detailed above in 1.10 |
| Virgin Money |
Mortgage Processing Operations Virgin Money Gosforth Newcastle upon Tyne NE3 4PL Solicitor Helpline: 0845 604 4858 Solicitor Email: postoffer@virginmoney.com |
| Yorkshire Building Society |
As 4.1.1.2. |