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Question: 1.11. Contact point for standard documents.
| Lender | Answer |
|---|---|
| Accord Buy to Let |
Lending Shared Services, Accord Mortgages Limited, Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. DX 11798 Bradford. |
| Accord Mortgages Ltd | Lending Shared Services, Accord Mortgages Limited,Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. DX 11798 Bradford. |
| Adam & Company | Address and phone number on letter of instruction. |
| Adam & Company International |
Address and phone number on letter of instruction. |
| Aldermore Bank PLC |
Issuing Office: Aldermore PO Box 363 Wilmslow SK9 0BT Tel: 0333 321 1000 Email - Residential and Buy to Let for Individuals: Mortgage.Completions@aldermore.co.uk Email - Buy to Let for Companies, HMOs and MUFs: BTLcompletions@aldermore.co.uk |
| Allied Irish Bank (GB), a trading name of AIB Group (UK) | Refer to AIB Group (UK) plc, Central Securities (GB), 92 Anne Street, Belfast, BT1 3H |
| Atom Bank plc | Please raise a query via Secure Link which is accessed through Conveyancer Zone and the panel membership dashboard, or contact us via telephone at 03333 990055, or via email at conveyancing@digitalmortgages.net. |
| Aviva Equity Release UK Ltd |
Aviva Equity Release UK Limited PO Box 520 Surrey Street Norwich NR1 3WG or please call 0800 206 2014 |
| Bank of China | mortgages@bank-of-china.com |
| Bank of Ireland (UK) plc | For LMS managed cases, please contact us through the LMS portal. Alternatively, the address details and the telephone & fax numbers can be found on the first page of the Offer. |
| Bank of Ireland as Bank of Ireland Mortgages | For LMS managed cases, please contact us through the LMS portal. Alternatively, the address details and the telephone & fax numbers can be found on the first page of the Offer. |
| Bank of Scotland Beginning A | Mortgage Customer Services, Trinity Road, Halifax HX1 2RG. Fax no. 0345 1221034 |
| Bank of Scotland Beginning O | Bank of Scotland Plc, Mortgage Operations, Pentland House, 8 Lochside Avenue, Edinburgh, EH12 9DJ. Tel: 0345 603 1136 Fax: 0131 339 2366 |
| Barclays Bank UK PLC |
Issuing Office |
| Birmingham Midshires | Completions Team at office issuing mortgage instructions |
| Bluestone Mortgages |
Address: Settlements Team, Bluestone Mortgages, 3rd Floor, 22 Chancery Lane, London, WC2A 1 LS Tel no: 0800 368 1833 Option 3 Email Settlements@bluestone.co.uk |
| Bradford & Bingley Limited |
Bradford & Bingley, PO Box 117, Skipton, BD23 9FG DX: 744640 Skipton 6 Tel: 0330 159 2590 Fax: 0330 159 1974 |
| Britannia, a trading name of The Co-operative Bank plc | Britannia New Lending, Britannia House, Leek Staffordshire Moorlands ST13 5RG or Britannia New Lending DX 16351 Leek. Telephone and fax numbers as shown on the offer of advance |
| Chelsea Building Society (a trading name of Yorkshire BS) | Whoever issued the offer/instructions. This will be apparent from the mortgage offer. |
| Clydesdale Bank plc |
The team at Clydesdale Bank Sunderland SR43 4JE Tel – 0800 121 4203 |
| Co-operative Bank plc |
Address and other contact details as stated in the letter of instruction, quoting our reference. |
| Coutts |
Address and phone number on letter of instruction. |
| Coventry Building Society |
New Lending Department, Oakfield House, PO Box 600, Binley, Coventry, CV3 9YR |
| Darlington Building Society |
Principal Office: Customer Support Department Sentinel House Morton Road Darlington DL1 4PT |
| DB UK Bank Ltd |
db mortgages PO Box 890 Newport NP20 9LZ Tel: 0845 650 6281 DX Address - not available |
| Ecology Building Society |
Mortgage Department Ecology Building Society Ellis House 7 Belton Road Silsden Keighley West Yorkshire BD20 0EE Tel: 01535 650770 Email: mortgages@ecology.co.uk |
| First Direct |
We will send you our instruction letter and a copy of the mortgage offer addressed to the borrower. Note: If a borrower needs more time to complete on a purchase, they must contact First Direct to request an extension of the offer validity period. Any requests for an offer extension must be made in the last 30 days of the original offer validity period. If we agree to an offer extension, we will issue an offer extension letter addressed to the borrower and will send a copy to you. Offer extensions will only be granted once per transaction. Note: first direct offer documents do not require signing by the borrower and are subject to a 7 days' reflection period. The borrower may waive the reflection period if they wish. Standard documents: to download the legal document templates and our Mortgage Lending & Guidance Notes for England & Wales, Scotland & Northern Ireland (which contain additional information on our requirements) visit 'Legal instructions for moving home' at www.firstdirect.com/legal-instructions. Your contact point in the event your query still remains unresolved is: first direct, 40 Wakefield Road, Leeds, LS98 1FD. Telephone Number 0113 236 7032 Fax Number: 0345 5870395 |
| Foundation Home Loans |
New Business Department, Foundation Home Loans, 5 Arlington Square, Downshire Way, Bracknell, RG12 1WA Email: FHL@foundationhomeloans.co.uk Tel: 01344 770 8033 |
| Furness Building Society |
Centralised Mortgage Processing Furness Building Society, 51/55 Duke Street, Barrow-in-Furness, Cumbria. LA14 1RT |
| GE Money Home Lending Ltd | GE Money Home Lending has withdrawn from the UK mortgage market. |
| Godiva Mortgages Ltd |
New Lending Department, Oakfield House, PO Box 600, Binley, Coventry, CV3 9YR |
| Halifax |
Mortgage Completions Helpline, Mortgage Services, Trinity Road, Halifax HX1 2RG. Fax no. 0345 1221034 |
| Halifax Loans Ltd |
Halifax Loans Limited, Trinity Road, Halifax HX1 2RG. (HLL) |
| Hampden & Co. plc | Address and telephone number as stated in the Letter of Instruction quoting our reference. If you use a PC, fax or email, you should keep a paper copy. |
| Handelsbanken | Refer to Branch office instructing you. |
| Hodge |
Standard documents can be obtained from our panel management firm ULS via HTTPS://ulsconnect.ulst.co.uk Post offer queries - email postoffer@hodge.co.uk Submission of certificate of title email completions@hodge.co.uk |
| Hodge Equity Release |
Standard documents can be obtained from our panel management firm ULS via HTTPS://ulsconnect.ulst.co.uk Post offer queries - email postoffer@hodge.co.uk Submission of certificate of title email completions@hodge.co.uk |
| HSBC UK Bank plc |
Instructions: Where the Solicitor, Legal Executive or Licenced Conveyancer is instructed to act on behalf of the Bank, they will be notified by email of the instruction by Legal Marketing Services Limited (LMS) and must access the instruction only through the LMS Conveyancer Zone website. You will not normally be sent the instruction directly by HSBC UK. The instruction will be a copy of the mortgage offer addressed to the borrower. The Solicitor, Legal Executive or Licensed Conveyancer will not normally receive a mortgage offer or cover letter addressed to the firm and should treat the borrower(s) copy of the mortgage offer as their formal instruction to act on behalf of the Bank. Note: HSBC UK offer documents do not require signing by the borrower and are subject to a 7 days’ reflection period. The borrower may waive the reflection period if they wish. Standard Documents: You must use the LMS Conveyancer Zone website to access the following Lender documents: - Mortgage Lending Instructions & Guidance Notes document (which contain additional information on Bank requirements) - All standard legal documents, Note: From 16 June 2024, all new Mortgage Offers will be subject to the HSBC Mortgage Loan Terms and Conditions 2023 v1 Edition, and this will require use of the R series mortgage deed. It is essential that you check the date of the Mortgage Offer to ensure you use the correct mortgage deed incorporating the edition of the Mortgage Loan Terms and Conditions set out in the Mortgage Offer. Please refer to our Guidance on Mortgage Deed / Standard Security and Terms & Conditions - England & Wales, Scotland, and Northern Ireland. Redemption Statement Requests: see 17.1 Your contact points in the event your query still remains unresolved: Telephone Number: 0370 6007722 Postal Address: Customer Service Centre, BX8 4HB Fax Number: 0370 2438800 |
| HSMS |
Mortgage Express, PO Box 117, Skipton, BD23 9FG DX: 744640 Skipton 6 Tel: 0330 159 2591 Fax: 0345 604 4543 |
| Intelligent Finance |
Securities, Intelligent Finance, PO Box 890, Leeds, LS1 9UG |
| ITL Mortgages |
New Lending Department, Oakfield House, PO Box 600, Binley, Coventry, CV3 9YR |
| Kensington Mortgage Company Ltd | Kensington Mortgages, New Business Operations Centre, Ascot House, Maidenhead Office Park, Maidenhead, SL6 3QQ. Tel: 03444 990011 Fax: 03444 990022. |
| Landbay Partners Limited |
Telephone: 0203 926 6670 Email – legals@landbay.co.uk |
| Landmark Mortgages Limited |
Porting Team Landmark Mortgages PO Box 656 Durham DH1 9LY OR Landmark Mortgages DX 727483, Sunderland 13 Tel: 0330 159 7172 |
| Leeds Building Society |
For all pre-Completion Queries (excluding Limited Company BTL cases) you should raise a query via the LMS Secure Link portal which is accessed through LMS Conveyancer Zone and the panel membership dashboard. Mortgage Lending Department. 26 Sovereign Street, Leeds, LS1 4BJ DX 12299 Leeds 1 Direct Dial Tel: See Mortgage Offer Email: mldsolicitor@leedsbuildingsociety.co.uk (only for Limited Company Buy to Let cases) |
| Legal & General Home Finance Ltd |
Underwriting Department PO Box 17225 Solihull B91 9US 03330 048444 |
| LendInvest |
BTL Loans: LendInvest BTL Limited, 2 Fitzroy Place, 8 Mortimer Street, London, United Kingdom, W1T 3JJ www.lendinvest.com or the BTL team on 020 3846 6838 or btlcompletions@lendinvest.com. Or, alternatively our loan servicer (servicing@loans.lendinvest.com or 0203 846 6880) Regulated Bridging Loans: LendInvest Loans Limited, 8 Mortimer Street, London, W1T 3JJ 2 Fitzroy Place, 8 Mortimer Street, London, United Kingdom, W1T 3JJ www.lendinvest.com or the Bridge team on 0203 846 6865 or dealteam@lendinvest.com Regulated Residential Lending: LendInvest Loans Limited, 8 Mortimer Street, London, W1T 3JJ 2 Fitzroy Place, 8 Mortimer Street, London, United Kingdom, W1T 3JJ www.lendinvest.com or 0203 846 6814 or resiops@lendinvest.com |
| LiveMore Capital |
The mortgage offer should contain the address and contact person to send your reports and queries. If not stated, please send your correspondence to: caseupdate@livemorecapital.com With hard copies if required to: LiveMore Capital Limited 2-4 Exmoor Street London W10 6BD |
| Lloyds Bank plc pre fixed 40 |
Mortgage Processing Pre Completion Lloyds Bank plc PO Box 548 Leeds LS1 1WU Tel: 0345 722 4225 Fax: 0345 850 0201 For Transactions during the life of the Mortgage please refer to Section 16 |
| Lloyds Bank plc pre fixed 50 |
Mortgage Processing Pre Completion Lloyds Bank plc PO Box 548 Leeds LS1 1WU Tel: 0345 722 4225 Fax: 0345 850 0201 For Transactions during the life of the Mortgage please refer to Section 16 |
| Lloyds TSB Scotland plc |
MORTGAGES PO BOX 2230 Barnet Way Barnwood Gloucester GL3 9ED Tel - 0345 835 3379 Fax - 0345 6098847 |
| M&S Bank | M&S Bank, PO Box 12, Skipton, BD23 2HL. Telephone Number 0345 002 1128 Fax 0345 111 0322 |
| Magellan Homeloans |
Magellan Homeloans Ashcombe House 5 The Crescent Leatherhead, Surrey, KT22 8DY |
| Masthaven Bank |
Address: Mortgages Team, Masthaven Bank Limited, 15-18 Rathbone Place, London, W1T 1HU. Telephone: 0207 036 2020 |
| Metro Bank Plc |
Contact Mortgage Operations Helpdesk. 0203 402 8076 or mortgagecompletions@metrobank.plc.uk. |
| Mortgage Agency Services |
Mortgage Agency Services PO Box 138 Plymouth Devon PL1 1XY |
| Mortgage Express |
Mortgage Express, PO Box 117, Skipton, BD23 9FG DX: 744640 Skipton 6 Tel: 0330 159 2591 Fax: 0345 604 4543 |
| Mortgage Express No 2 |
Mortgage Express, PO Box 117, Skipton, BD23 9FG DX: 744640 Skipton 6 Tel: 0330 159 2591 Fax: 0345 604 4543 |
| National Westminster Bank plc |
Mortgage Centre - Address, fax, email and phone number on letter of instruction. Standard Documents to be obtained from the internet - www.natwest.com/conveyancers If you are acting on our behalf in the purchase of a property which has not yet completed, you should contact us via the LMS portal. For all other queries our preference is for you to contact us by email. Offset Flexible Mortgage - contact the Firm detailed on the letter of instruction. |
| Nationwide Building Society |
Issuing Office (on the front of our Offer) |
| Nedbank Private Wealth Ltd | You must refer to us. |
| New Street Mortgages |
New Street Mortgages, PO Box 4761, Maidenhead, SL60 1HW. Tel: 0333-300-3100, Fax: 0333-300-3132, email: enquiries@newstreetmortgages.com |
| NRAM Ltd |
NRAM Limited, PO Box 118, Skipton, BD23 9FH DX: 744640 Skipton 6 Tel: 0330 159 9610 Fax: 0330 159 1968 |
| Paragon Buy to Let Mortgages |
Your specific attention is drawn to the Supplemental instructions and guidance notes to solicitors sent to you with our documentation. These replies apply unless our offer states otherwise. The contact details are: The Mortgage Completions Department Paragon Buy to Let Mortgages, 51, Homer Road, Solihull, B91 3QJ Telephone 0345 849 4040 (option 2), fax number 0345 849 4041. MDX 14031 Solihull 2 |
| Platform (a trading name of The Co-operative Bank p.l.c.) |
Refer to office issuing mortgage instructions |
| Precise Mortgages (Charter Court Financial Services Ltd) | Completions Team at the address stated on the Mortgage Offer/Instructions. |
| Rooftop Mortgages Ltd |
The address and contact details shown on the mortgage offer |
| Sainsbury's Bank | Sainsbury’s Bank Mortgages, PO Box 108 Gateway House, Gargrave Road, Skipton, BD23 9EX |
| Santander UK plc |
Refer to Mortgage Operations office instructing you. |
| Scottish Building Society |
Office of Scottish Building Society that issued mortgage offer. |
| Scottish Widows Bank |
New Business Processing Scottish Widows Bank PO Box 883 LEEDS LS1 9TY Phone: refer to our Letter of Offer for individual case Completion Officer's direct dial number. Standard documents to be obtained from: www.scottishwidows.co.uk/bankconveyancers |
| Skipton Building Society |
Please note throughout our Part 2 - ( i) refers to Residential Mortgages (including Buy to Let Mortgages for individuals with small portfolios) and (ii) refers to Commercial Buy to Let Mortgages. Contact point for standard documents: (i) Customer Delivery Mortgages Team (ii) Commercial Servicing Team |
| St James Place Bank | Mortgage Administration, St. James's Place Bank, Administration Centre, PO Box 1869, Livingston EH54 7XS. |
| The Mortgage Business |
Mortgage Completions Helpline, Mortgage Services, Trinity Road, Halifax HX1 2RG. Fax no.0845 1221034 |
| The Mortgage Lender Limited |
completions@themortgagelender.com Tel: 0344 257 0426 |
| The Mortgage Works | Originations |
| The Royal Bank of Scotland plc |
Mortgage Centre - Address, fax, email and phone number on letter of instruction. Standard Documents to be obtained from the internet - www.natwest.com/conveyancers If you are acting on our behalf in the purchase of a property which has not yet completed, you should contact us via the LMS portal. For all other queries our preference is for you to contact us by email. Offset Flexible Mortgage - contact the Firm detailed on the letter of instruction. |
| The Royal Bank of Scotland plc Direct Line Mortgages |
Solicitor Support Team, Birmingham. Address and phone number on letter of instruction. |
| The Royal Bank of Scotland plc Direct Line One |
Solicitor Support Team, Norwich. Address and phone number on letter of instruction. Standard documents to be obtained from the internet - www.conveyance.directline.com. |
| The Royal Bank of Scotland plc First Active |
Solicitor Support Team, Birmingham. Address and phone number on letter of instruction. |
| The Royal Bank of Scotland plc Natwest one Account | Solicitor Support Team, Norwich. Address and phone number on letter of instruction. Standard documents to be obtained from the internet - www.oneaccount.com/conveyancers/natwest/ |
| The Royal Bank of Scotland plc One Account |
Solicitor Support Team, Norwich. Address and phone number on letter of instruction. Standard documents to be obtained from the internet - www.oneaccount.com/conveyancers/oneaccount |
| The Royal Bank of Scotland plc Virgin One | Solicitor Support Team, Norwich. Address and phone number on letter of instruction. |
| Topaz Finance Ltd |
Topaz Finance Limited Gateway House, Gargrave Road, Skipton, North Yorkshire, BD23 2HL 0345 389 1672 |
| TSB Bank plc |
TSB Bank PLC Mortgages PO Box 453 Mitcheldean GL14 9LR Tel - 0345 307 3355 Fax - 0203 357 9150 |
| UCB Home Loans Corporation Ltd |
Originations - Portman House, Richmond Hill, Bournemouth, BH2 6EP 0845 4545400 |
| Ulster Bank |
Mortgage Centre - Address fax and phone number on letter of instruction. Standard Documents to be obtained from the internet - www.natwest.com/conveyancers Our preference is for you to contact us by fax. If you are sending by fax, please do not also send a copy by post as back up. Offset Flexible Mortgage - contact the Firm detailed on the letter of instruction. |
| Vida Homeloans |
Tel: 0330 246246 or Email: completions@vidahomeloans.co.uk |
| Virgin Money |
Existing Mortgages Virgin Money Jubilee House Gosforth Newcastle upon Tyne NE3 4PL Solicitor Helpline: 0345 604 4858 |
| Whistletree (a trading name of TSB Bank plc) |
For Whistletree (UKAR Legacy); Customer Services Whistletree PO Box 655 DURHAM DH1 9LX Helpline 0330 159 6612 For Whistletree (Airdrie Savings Bank Legacy); Whistletree, PO BOX 96, SKIPTON, BD23 9EL |
| Yorkshire Bank Home Loans Ltd |
The team at Yorkshire Bank Sunderland SR43 4JF Tel – 0800 121 4203 |
| Yorkshire Building Society |
Whoever issued the offer/instructions. This will be apparent from the mortgage offer. |