Answers for England and Wales

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Question: 1.11. Contact point for standard documents.

Lender Answer
Accord Buy to Let For account numbers beginning with 10013 or 10014:

Accord Buy to Let, PO Box 869, Newport, NP20 9GY. Fax No. 0345 848 0305.

For all other cases:

Lending Shared Services Accord Mortgages Limited, Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. DX11798 Bradford.
Accord Mortgages Ltd Lending Shared Services Accord Mortgages Limited, Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. DX11798 Bradford.
Adam & Company Address and telephone number as stated in the Letter of Instruction quoting our reference. If you use a PC, fax or e-mail, you should keep a paper copy.
Adam & Company International Address and telephone number as stated in the Letter of Instruction quoting our reference. If you use a PC, fax or e-mail, you should keep a paper copy.
Ahli United Bank (UK) plc Central Administration Unit
Aldermore Bank PLC Issuing Office:
Aldermore
PO Box 363
Wilmslow
SK9 0BT

Tel: 0333 321 1000

Email - Residential and Buy to Let for Individuals:
Mortgage.Completions@aldermore.co.uk

Email - Buy to Let for Companies, HMOs and MUFs:
BTLcompletions@aldermore.co.uk
Allied Irish Bank (GB), a trading name of AIB Group (UK) Refer to AIB Group (UK) plc, Central Securities (GB), 92 Anne Street, Belfast, BT1 3H
April Mortgages Address: April Mortgages Ltd
PO Box 80198
London
NW1W 6FR
Email: Completions@aprilmortgages.co.uk
Tel: 0333 456 0740 - Option 2
Atom Bank plc Please raise a query via Secure Link which is accessed through Conveyancer Zone and the panel membership dashboard, or contact us via telephone at 03333 990055, or via email at conveyancing@digitalmortgages.net.
Aviva Equity Release UK Ltd Aviva Equity Release UK Limited
PO Box 520
Surrey Street
Norwich
NR1 3WG
or please call 0800 206 2014
Bank of China mortgages@bank-of-china.com
Bank of Ireland (UK) plc For LMS managed cases, please contact us through the LMS portal. Alternatively, the address details and the telephone & fax numbers can be found on the first page of the Offer.
Bank of Ireland as Bank of Ireland Mortgages For LMS managed cases, please contact us through the LMS portal. Alternatively, the address details and the telephone & fax numbers can be found on the first page of the Offer.
Bank of Scotland Beginning A Address and telephone number on the Mortgage Offer.
Bank of Scotland Beginning O Address and telephone number on the Mortgage Offer.
Bank of Scotland Private Banking  
Barclays Bank UK PLC Issuing Office
Barnsley Building Soc, a trading name Yorkshire Building Soc Whoever issued the offer/instructions. This will be apparent from the mortgage offer.
Birmingham Bank mortgages@birminghambank.com
Birmingham Midshires Completions Team at office issuing mortgage instructions. See Offer for contact details.
Bluestone Mortgages Address: Lending Team, Bluestone Mortgages, 3rd Floor, 22 Chancery Lane, London, WC2A 1 LS

Tel no: 0800 368 1833
Email: settlements@bluestonemortgages.co.uk
Bradford & Bingley Limited Bradford & Bingley,
PO Box 117,
Skipton,
BD23 9FG

DX: 744640 Skipton 6

Tel: 0330 159 2590
Fax: 0330 159 1974
Britannia, a trading name of The Co-operative Bank plc Britannia New Lending Britannia House Leek Staffordshire Moorlands ST13 5RG or Britannia New Lending DX 16351 Leek. Telephone and Fax numbers as shown on the letter enclosing the Offer of Advance
Buckinghamshire Building Society Buckinghamshire Building Society, High Street,
Chalfont St Giles, Bucks,
HP8 4QB
e-mail mortgages@bucksbs.co.uk
Tel: 01494 879517
Fax: 01494 877259
Chelsea Building Society (a trading name of Yorkshire BS) Whoever issued the offer/instructions. This will be apparent from the mortgage offer.
CHL Mortgages Please send all relevant enquiries quoting our mortgage case reference number to:
Email: completions@chlmortgages.co.uk
Or
Completions Department, CHL Mortgages, Admiral House, Harlington Way, Fleet, Hants, GU51 4YA
Clydesdale Bank plc Mortgage Services
PO BOX 3105
Clydebank
Glasgow
G60 9AU
Tel - 0800 121 4203
Co-operative Bank plc Address and other contact details as stated in the letter of instruction, quoting our reference.
Coutts Address and telephone number as stated in the Letter of Instruction quoting our reference. If you use a PC, fax or e-mail, you should keep a paper copy.
Coutts Finance Co Address and telephone number as stated in the Mortgage Offer quoting our reference. If you use a PC, fax or e-mail, you should keep a paper copy.
Coventry Building Society New Lending Department,
Oakfield House,
PO Box 600, Binley,
Coventry,
CV3 9YR
Cynergy Bank Cynergy Bank
Mortgage Fulfilment Team
PO Box 80030
London
EC4P 4NG
Tel: 020 8267 7340
Email: creditdelivery@cynergybank.co.uk
Danske Bank Please refer to the offer and/or instruction letter issued by the Mortgage Completion Team for their contact details.

Copies of our standard documentation are available via the following webpage:

• https://www.lms.com/ConveyancerZone/Pages/Documents.aspx
Darlington Building Society Principal Office:
Customer Support Department
Sentinel House
Morton Road
Darlington
DL1 4PT
DB UK Bank Ltd db mortgages
PO Box 890
Newport
NP20 9LZ
Tel: 0845 650 6281
DX Address - not available
Dudley Building Society Principal Office
7 Harbour Buildings
The Waterfront
Brierley Hill
DY5 1LN

Telephone: 01384 231414

Email: Mortgagesales@dudleybuildingsociety.co.uk
Ecology Building Society As 1.7
Family Building Soc (a trading name of National Counties BS) Where the Solicitor, Legal Executive or Licensed Conveyancer is instructed to act on behalf of the Society, they will be notified of the instruction by Legal Marketing Services Limited (LMS) and must access the instruction only through the LMS Conveyancer Zone website. You will not normally be sent the instruction directly by Family Building Society.

The instruction will be a copy of the mortgage offer addressed to the borrower. The Solicitor, Legal Executive or Licensed Conveyancer will not normally receive a mortgage offer or cover letter addressed to the firm and should treat the borrower(s) copy of the mortgage offer as their formal instruction to act on behalf of the Society.

Note: Family Building Society offer documents do require signing by the borrower and are subject to a 7 day reflection period. The borrower may waive the reflection period if they wish.

Standard Documents:
You must use the LMS Conveyancer Zone website to access the following documents:
- All standard legal documents

Mortgage Deeds:
- Mortgage Deed
Used when the owners of the Property (the Mortgagors) are exactly the same as the Borrowers
- JMSO Mortgage Deed
Used when the owners of the Property (the Mortgagors) are not exactly the same as the Borrowers
First Direct We will send you our instruction letter and a copy of the mortgage offer addressed to the borrower.

Note: If a borrower needs more time to complete on a purchase, they must contact First Direct to request an extension of the offer validity period. Any requests for an offer extension must be made in the last 30 days of the original offer validity period. If we agree to an offer extension, we will issue an offer extension letter addressed to the borrower and will send a copy to you. Offer extensions will only be granted once per transaction.

Note: first direct offer documents do not require signing by the borrower and are subject to a 7 days' reflection period. The borrower may waive the reflection period if they wish.

Standard documents: to download the legal document templates and our Mortgage Lending & Guidance Notes for England & Wales, Scotland & Northern Ireland (which contain additional information on our requirements) visit 'Legal instructions for moving home' at www.firstdirect.com/legal-instructions.

Your contact point in the event your query still remains unresolved is: first direct, 40 Wakefield Road, Leeds, LS98 1FD.
Telephone Number 0113 236 7032
Fax Number: 0345 5870395
Fleet Mortgages Fleet Mortgages Limited, 2ND Floor, Flagship House, Reading Road North, Fleet, Hampshire, GU51 4WP
www.fleetmortgages.co.uk or The Completions Team on 01252 931399 or completions@fleetmortgages.co.uk

Foundation Home Loans New Business Department, Foundation Home Loans, 5 Arlington Square, Downshire Way, Bracknell, RG12 1WA
Email: FHL@foundationhomeloans.co.uk
Tel: 01344 770 8033
Furness Building Society Centralised Mortgage Processing
Furness Building Society
51-55 Duke Street
Barrow in Furness
Cumbria LA14 1RT
GE Money Home Lending Ltd GE Money Home Lending has withdrawn from the UK mortgage market.
Gen H Where a conveyancer is instructed to act on our behalf, they will be notified of the instruction by our panel manager LMS and must access the instruction through the LMS Conveyancer Zone website. The instruction will include a copy of the mortgage offer and any supporting documents. If there are questions relating to the documents please raise a query via Secure Link which is accessed through LMS Conveyancer Zone or contact us via email at conveyancing@generationhome.com.
Godiva Mortgages Ltd New Lending Department,
Oakfield House,
PO Box 600, Binley,
Coventry,
CV3 9YR
Habito Preferred: Conveyancing@habito.com
or
Hey Habito LTD
Mr A Thomson
14 Gower's Walk
Whitechapel
London
E1 8PY
Halifax Mortgage Processing Pre Completion
Halifax plc
PO Box 548
Leeds
LS1 1WU
Tel:0345 7224225
Fax:0345 8500201

For transactions during the life of the Mortgage please refer to Section 16
Halifax Loans Ltd Halifax Loans Limited, Trinity Road, Halifax, HX1 2RG
Hampden & Co. plc Address and telephone number as stated in the Letter of Instruction quoting our reference. If you use a PC, fax or email, you should keep a paper copy.
Handelsbanken Refer to Branch office instructing you.
Harpenden Building Society Completions@harpendenbs.co.uk
Harpenden Building Society
Mardall House
9-11 Vaughan Road
Harpenden, Herts
AL5 4HU
Tel 01582 463133
Hinckley and Rugby Building Society Principal Office, Completions Team.
Hodge Standard documents can be obtained from our panel management firm ULS via HTTPS://ulsconnect.ulst.co.uk

Post offer queries - email postoffer@hodge.co.uk

Submission of certificate of title email completions@hodge.co.uk

Hodge Equity Release Standard documents can be obtained from our panel management firm ULS via HTTPS://ulsconnect.ulst.co.uk

Post offer queries - email postoffer@hodge.co.uk

Submission of certificate of title email completions@hodge.co.uk
Holmesdale Building Society Lender.
HSBC UK Bank plc Instructions:

Where the Solicitor, Legal Executive or Licenced Conveyancer is instructed to act on behalf of the Bank, they will be notified by email of the instruction by Legal Marketing Services Limited (LMS) and must access the instruction only through the LMS Conveyancer Zone website.

You will not normally be sent the instruction directly by HSBC UK.
The instruction will be a copy of the mortgage offer addressed to the borrower. The Solicitor, Legal Executive or Licensed Conveyancer will not normally receive a mortgage offer or cover letter addressed to the firm and should treat the borrower(s) copy of the mortgage offer as their formal instruction to act on behalf of the Bank.

Note: HSBC UK offer documents do not require signing by the borrower and are subject to a 7 days’ reflection period. The borrower may waive the reflection period if they wish.

Standard Documents:
You must use the LMS Conveyancer Zone website to access the following Lender documents:

- Mortgage Lending Instructions & Guidance Notes document (which contain additional information on Bank requirements)
- All standard legal documents,

Note: From 16 June 2024, all new Mortgage Offers will be subject to the HSBC Mortgage Loan Terms and Conditions 2023 v1 Edition, and this will require use of the R series mortgage deed. It is essential that you check the date of the Mortgage Offer to ensure you use the correct mortgage deed incorporating the edition of the Mortgage Loan Terms and Conditions set out in the Mortgage Offer. Please refer to our Guidance on Mortgage Deed / Standard Security and Terms & Conditions - England & Wales, Scotland, and Northern Ireland.

Redemption Statement Requests: see 17.1

Your contact points in the event your query still remains unresolved:

Telephone Number: 0370 6007722
Postal Address: Customer Service Centre, BX8 4HB
Fax Number: 0370 2438800
Intelligent Finance Securities, Intelligent Finance, PO Box 890, Leeds, LS1 9UG


Investec Bank plc Contact Mortgage Completions Team:

CompletionsTeam@investec.co.uk or 020 7597 5428
ITL Mortgages New Lending Department,
Oakfield House,
PO Box 600, Binley,
Coventry,
CV3 9YR
JPMorgan Chase Bank, N.A. Refer to office issuing Mortgage Instructions.
Kensington Mortgage Company Ltd Kensington Mortgages, New Business Operations Centre, Ascot House, Maidenhead Office Park, Maidenhead, SL6 3QQ. Tel: 03444 990011 Fax: 03444 990022.
Kent Reliance (a trading name of OneSavings Bank plc) Issuing office
Keystone Property Finance Completions Department
Keystone Property Finance Limited
42 Kings Hill Avenue
West Malling
Kent ME19 4AJ
Email: admin@keystonepropertyfinance.co.uk.
Tel: 0345 148 9086
Landbay Partners Limited Telephone 0203 926 6670
Email - Legals@landbay.co.uk
Landmark Mortgages Limited New Mortgage Completions
Landmark Mortgages
PO Box 656
Durham
DH1 9LY

Tel - 0330 159 7152
OR
Solicitors' Helpline Tel - 0330 159 7168
Leeds Building Society Mortgage Lending Department.
26 Sovereign Street, Leeds, LS1 4BJ
DX 12299 Leeds 1
Direct Dial Tel: See Mortgage Offer
Email: mldsolicitor@leedsbuildingsociety.co.uk (only for accounts with a case reference beginning with an ‘L’) and Limited Company Buy to Let cases)
Email: lbssecurecomms@leedsbuildingsociety.co.uk (only for accounts with a Mortgage Application Number)

For all pre-Completion Queries you should raise a query via the LMS Secure Link portal which is accessed through LMS Conveyancer Zone and the panel membership dashboard.
Legal & General Home Finance Ltd Underwriting Department
PO Box 17225
Solihull
B91 9US
03330 048444
LendInvest BTL Loans: LendInvest BTL Limited, 2 Fitzroy Place, 8 Mortimer Street, London, United Kingdom, W1T 3JJ www.lendinvest.com or the BTL team on 020 3846 6838 or btlcompletions@lendinvest.com.
Or, alternatively our loan servicer (servicing@loans.lendinvest.com or 0203 846 6880)

Regulated Bridging Loans: LendInvest Loans Limited, 8 Mortimer Street, London, W1T 3JJ 2 Fitzroy Place, 8 Mortimer Street, London, United Kingdom, W1T 3JJ www.lendinvest.com or the Bridge team on 0203 846 6865 or dealteam@lendinvest.com

Regulated Residential Lending: LendInvest Loans Limited, 8 Mortimer Street, London, W1T 3JJ 2 Fitzroy Place, 8 Mortimer Street, London, United Kingdom, W1T 3JJ www.lendinvest.com or 020 3846 6814 or resiops@lendinvest.com
LiveMore Capital The mortgage offer should contain the address and contact person to send your reports and queries. If not stated, please send your correspondence to:
caseupdate@livemorecapital.com

With hard copies if required to:
LiveMore Capital Limited
2-4 Exmoor Street
London
W10 6BD
Lloyds Bank plc pre fixed 20/40 Mortgage Processing Pre Completion
Lloyds Bank plc
PO Box 548
Leeds
LS1 1WU
Tel: 0345 722 4225
Fax: 0345 850 0201

For Transactions during the life of the Mortgage please refer to Section 16
Lloyds Bank plc pre fixed 50/30/77 Mortgage Processing Pre Completion
Lloyds Bank plc
PO Box 548
Leeds
LS1 1WU
Tel: 0345 722 4225
Fax: 0345 850 0201

For Transactions during the life of the Mortgage please refer to Section 16
Lloyds TSB Scotland plc MORTGAGES
PO BOX 2230
Barnet Way
Barnwood
Gloucester
GL3 9ED
Tel: 0345 835 3379
Fax: 0345 6098847
M&S Bank M&S Bank, PO Box 12, Skipton, BD23 2HL. Telephone Number 0345 002 1128 Fax 0345 111 0322

To access our Instructions & Guidance Notes and legal documents:
New Instruction advice from Legal Marketing Services Ltd (LMS) check LMS Conveyancer Zone website
Magellan Homeloans Magellan Homeloans
Ashcombe House
5 The Crescent
Leatherhead,
Surrey,
KT22 8DY
Manchester Building Society Underwriting Department.
Market Harborough Building Society As per 1.7. The Society?'s standard documents are located at www.mhbs.co.uk. If you need paper copies, please contact us.
Masthaven Bank Address: Mortgages Team, Masthaven Bank Limited, 15-18 Rathbone Place, London, W1T 1HU.

Telephone: 0207 036 2020
Metro Bank plc Contact Mortgage Operations Helpdesk.
0203 402 8076 or mortgagecompletions@metrobank.plc.uk.
ModaMortgages Email our Completions Team at completions@modamortgages.co.uk. Please include the Mortgage Reference Number which is on the first page of the Mortgage Offer.
Molo Finance Your specific attention is drawn to our latest conveyancing instructions, sent to you during instruction.

These replies apply unless our offer states otherwise.

The contact details are:

General enquiries and referrals support@molofinance.com

Completion enquiries and documentation cots@molofinance.com

Post Completion enquiries and documentation to support@molofinance.com.
Monmouthshire Building Society Lending Operations Department
Monmouthshire Building Society
Monmouthshire House
John Frost Square
Newport
NP20 1PX
Mortgage Agency Services Mortgage Agency Services PO Box 138 Plymouth Devon PL1 1XY
Mortgage Express Mortgage Express,
PO Box 117,
Skipton,
BD23 9FG

DX: 744640 Skipton 6

Tel: 0330 159 2591
Fax: 0345 604 4543
Mortgage Express No 2  
MPowered Mortgages Email: completions@mpowered.co.uk Tel: 01483 319961
National Counties Building Society Where the Solicitor, Legal Executive or Licensed Conveyancer is instructed to act on behalf of the Society, they will be notified of the instruction by Legal Marketing Services Limited (LMS) and must access the instruction only through the LMS Conveyancer Zone website. You will not normally be sent the instruction directly by National Counties Building Society.

The instruction will be a copy of the mortgage offer addressed to the borrower. The Solicitor, Legal Executive or Licensed Conveyancer will not normally receive a mortgage offer or cover letter addressed to the firm and should treat the borrower(s) copy of the mortgage offer as their formal instruction to act on behalf of the Society.

Note: National Counties Building Society offer documents do require signing by the borrower and are subject to a 7 day reflection period. The borrower may waive the reflection period if they wish.

Standard Documents:
You must use the LMS Conveyancer Zone website to access the following documents:
- All standard legal documents

Mortgage Deeds:
- Mortgage Deed
Used when the owners of the Property (the Mortgagors) are exactly the same as the Borrowers
- JMSO Mortgage Deed
Used when the owners of the Property (the Mortgagors) are not exactly the same as the Borrowers
National Westminster Bank plc Mortgage Centre - Address, fax, email and phone number on letter of instruction. Standard Documents to be obtained from the internet - www.natwest.com/conveyancers
If you are acting on our behalf in the purchase of a property which has not yet completed, you should contact us via the LMS portal. For all other queries our preference is for you to contact us by email.

Offset Flexible Mortgage - contact the Firm detailed on the letter of instruction.



Nationwide Building Society Issuing Office
Nedbank Private Wealth Ltd Please contact us
New Street Mortgages New Street Mortgages, PO Box 4761, Maidenhead, SL60 1HW. Tel: 0333-300-3100, Fax: 0333-300-3132, email: enquiries@newstreetmortgages.com
NRAM Ltd NRAM Limited,
PO Box 118,
Skipton,
BD23 9FH

DX: 744640 Skipton 6

Tel: 0330 159 9610
Fax: 0330 159 1968
Paragon Buy to Let Mortgages Your specific attention is drawn to the Supplemental Instructions and Guidance Notes to Solicitors sent to you with our documentation.

These replies apply unless our offer states otherwise.
The contact details are:
The Mortgage Completions Department
Paragon Buy to Let mortgages, 51, Homer Road, Solihull, B91 3QJ
Telephone 0345 849 4040 (option 2), fax number 0345 849 4041. MDX 14031
Solihull 2
Paragon Residential Owner-Occupied Mortgages These replies apply unless our offer states otherwise. The contact details are:
The Mortgage Completions Department, Paragon Residential Mortgages, 51 Homer Road, Solihull, B91 3QJ, telephone number 0345 149 7760, fax number 0345 149 7761, email address resicompletions@paragonbank.co.uk
MDX 14031 Solihull 2.
Paratus AMC Ltd New Business Department, Foundation Home Loans, 5 Arlington Square, Downshire Way, Bracknell, RG12 1WA
email: FHL@foundationhomeloans.co.uk
Tel: 0344 770 8033
Parity Trust As 1.7
Pepper Money Please contact Pepper Money Lending department on 0333 370 1101 or email lendingenquiries@pepper.money
Pepper Money (PUK) Please contact Pepper Money Lending department on 0333 370 1101 or email lendingenquiries@pepper.money
Perenna Please contact our Mortgage team by either telephone: 0330 341 2013 or Email: conveyancing@perenna.co.uk
Platform (a trading name of The Co-operative Bank p.l.c.) Refer to office issuing Mortgage Instructions.
Precise Mortgages (Charter Court Financial Services Ltd) Completions Team at the address stated on the mortgage offer/instructions.
Principality Building Society Mortgage Administration Department
PO Box 89
Queen Street
CARDIFF
CF10 1UA
0330 333 4000
Reliance Bank Ltd mortgages@reliancebankltd.com or
0207 398 5422 - Option 1 Discuss New Lending/Option 2 Discuss existing Reliance Bank Mortgage
Rooftop Mortgages Ltd The address and contact details shown on the mortgage offer.
Saffron Building Society Mortgage Processing Team
Saffron Building Society, Saffron House, 1A. Market Street, Saffron Walden, Essex. CB10 1HX

Mortgage.processing@saffronbs.co.uk
Telephone 01799 582966
Fax 01799 581901
Sainsbury's Bank Sainsbury’s Bank, PO Box 108, Gateway House, Gargrave Road, Skipton, BD23 9EX.
Santander UK plc Refer to Mortgage Operations office instructing you.
Scottish Building Society Head Office Mortgage Department
Scottish Widows Bank New Business Processing
Scottish Widows Bank
PO Box 883
LEEDS
LS1 9TY

Phone:- refer to our Instructions for individual case Completion Officer's direct dial number.
Standard documents to be obtained from www.scottishwidows.co.uk/bankconveyancers
Secure Trust Bank PLC Mortgage Operations
Secure Trust Bank
Secure Trust House
Boston Drive
Bourne End SL8 5YS
Tel: 0330 303 3495
E-Mail: CompletionSupport@securetrustbank.co.uk
Skipton Building Society (i) Customer Delivery Mortgages Team
(ii) Commercial Servicing Team
St James Place Bank Mortgage Administration, St James's Place Bank, Administration Centre, PO Box 1869, Livingston EH54 7XS
State Bank of India UK 1.11a Contact point for standard documents.

State Bank of India, New Lending Team, PO Box 1018, Ipswich, Suffolk, IP1 9WJ.

Email: newlending.originations@bcmglobal.com
Swansea Building Society 11/12 Cradock Street
Swansea
SA1 3EW
01792 739100
The Mortgage Business Mortgage Completions Helpline, Mortgge Services, Trinity Road, Halifax, HX1 2RG. Fax No. Fax no. 0845 1221034
The Mortgage Lender Limited completions@themortgagelender.com

Tel: 0344 257 0426
The Mortgage Works Issuing Office - as shown on front of Offer
The Royal Bank of Scotland plc Mortgage Centre - Address, fax, email and phone number on letter of instruction. Standard Documents to be obtained from the internet - www.natwest.com/conveyancers
If you are acting on our behalf in the purchase of a property which has not yet completed, you should contact us via the LMS portal. For all other queries our preference is for you to contact us by email.

Offset Flexible Mortgage - contact the Firm detailed on the letter of instruction.
The Royal Bank of Scotland plc Direct Line Mortgages Solicitor Support team, Birmingham. Address and phone number on letter of instruction.
The Royal Bank of Scotland plc Direct Line One Solicitor Support Team, Norwich. Address and phone number on letter of instruction. Standard documents to be obtained from the internet - www.conveyance.directline.com.
The Royal Bank of Scotland plc First Active Solicitor Support Team, Birmingham. Address and phone number on letter of instruction.
The Royal Bank of Scotland plc Natwest one Account Solicitor Support Team, Norwich. Address and phone number on letter of instruction. Standard documents to be obtained from the internet - www.oneaccount.com/conveyancers/natwest/
The Royal Bank of Scotland plc One Account Solicitor Support Team, Norwich. Address and phone number on letter of instruction. Standard documents to be obtained from the internet - www.oneaccount.com/conveyancers/oneaccount
The Royal Bank of Scotland plc Virgin One Solicitor Support Team, Norwich. Address and phone number on letter of instruction.
The Tipton & Coseley Building Society Mortgage Department.
Together Personal Finance Limited Completions Team
Together Personal Finance Limited
1st Floor, Lake View
Lakeside
Cheadle
Cheshire
SK8 3GW
Email: completions@togethermoney.com
Tel: 0161-933-7042 (ask for Completions team)
Topaz Finance Ltd Topaz Finance Limited
Gateway House, Gargrave Road,
Skipton,
North Yorkshire,
BD23 2HL
0345 389 1672
TSB Bank plc Mortgages
TSB Bank plc
PO Box 373
Manston Lane
Leeds
LS14 9GQ
Tel - 0345 307 3355
Fax - 0203 357 9150
Ulster Bank Mortgage Centre - Address, fax, email and phone number on letter of instruction. Standard Documents to be obtained from the internet - www.natwest.com/conveyancers
If you are acting on our behalf in the purchase of a property which has not yet completed, you should contact us via the LMS portal. For all other queries our preference is for you to contact us by email.

Offset Flexible Mortgage - contact the Firm detailed on the letter of instruction.
Vida Homeloans Tel: 0330 246246 or
Email: completions@vidahomeloans.co.uk
Virgin Money Existing Mortgages
Virgin Money
Jubilee House
Gosforth
Newcastle upon Tyne
NE3 4PL
or
DX 60350 Gosforth
Solicitors Helpline: 0345 604 4858
Fax.: 0191 213 4243.
Whistletree (a trading name of TSB Bank plc) For Whistletree (UKAR Legacy);
Customer Services
Whistletree
PO Box 655
DURHAM
DH1 9LX

Helpline 0330 159 6612

For Whistletree (Airdrie Savings Bank Legacy);
Whistletree,
PO BOX 96,
SKIPTON,
BD23 9EL
Yorkshire Bank Home Loans Ltd Mortgage Services
PO BOX 3105
Clydebank
Glasgow
G60 9AU
Tel - 0800 121 4203
Yorkshire Building Society Whoever issued the offer/instructions. This will be apparent from the mortgage offer.
Zephyr Homeloans Topaz Finance Limited
Gateway House, Gargrave Road,
Skipton,
North Yorkshire,
BD23 2HL
0345 389 1672