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Question: 1.11. Contact point if standard documents are inappropriate.
| Lender | Answer |
|---|---|
| Accord Buy to Let | As 1.11a. Please note that no pre-existing second charges are permitted to remain at completion. Any existing mortgage must be repaid and the Charge cancelled at the Land Registry. |
| Accord Mortgages Ltd | In the first instance as above. Lending Shared Services may then ask you to contact Group Legal, Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. We do not accept other lenders' Deeds of Postponement so you must ensure that our own form of Deed of Postponement is used. |
| Adam & Company |
Address and telephone number as stated in the Letter of Instruction quoting our reference. If you use a PC, fax or e-mail, you should keep a paper copy. |
| Adam & Company International |
Address and telephone number as stated in the Letter of Instruction quoting our reference. If you use a PC, fax or e-mail, you should keep a paper copy. |
| Ahli United Bank (UK) plc | Central Administration Unit |
| Aldermore Bank PLC | As above. |
| Allied Irish Bank (GB), a trading name of AIB Group (UK) | Refer to AIB Group (UK) plc, Central Securities (GB), 92 Anne Street, Belfast, BT1 3H |
| April Mortgages |
Address: April Mortgages Ltd PO Box 80198 London NW1W 6FR Email: Completions@aprilmortgages.co.uk Tel: 0333 456 0740 - Option 2 |
| Atom Bank plc |
Please raise a query via Secure Link which is accessed through Conveyancer Zone and the panel membership dashboard, or contact us via telephone at 03333 990055, or via email at conveyancing@digitalmortgages.net. |
| Aviva Equity Release UK Ltd |
Aviva Equity Release UK Limited PO Box 520 Surrey Street Norwich NR1 3WG or please call 0800 206 2014 |
| Bank of China | mortgages@bank-of-china.com |
| Bank of Ireland (UK) plc | For LMS managed cases, please contact us through the LMS portal. Alternatively, the address details and the telephone & fax numbers can be found on the first page of the Offer. |
| Bank of Ireland as Bank of Ireland Mortgages | For LMS managed cases, please contact us through the LMS portal. Alternatively, the address details and the telephone & fax numbers can be found on the first page of the Offer. |
| Bank of Scotland Beginning A | Address and telephone number on the Mortgage Offer. |
| Bank of Scotland Beginning O |
Address and telephone number on the Mortgage Offer. |
| Bank of Scotland Private Banking | |
| Barclays Bank UK PLC | Issuing Office |
| Barnsley Building Soc, a trading name Yorkshire Building Soc | In the first instance as above The Society?s branch or department may then ask you to contact Group Legal whose address is Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. We do not accept other lenders? Deeds of Postponement so you must ensure that our own form of Deed of Postponement is used. |
| Birmingham Bank | mortgages@birminghambank.com |
| Birmingham Midshires |
Completions Team at office issuing mortgage instructions along with your recommendations for the correct documents. See Offer for contact details. |
| Bluestone Mortgages |
Address: Lending Team, Bluestone Mortgages, 3rd Floor, 22 Chancery Lane, London, WC2A 1 LS Tel no: 0800 368 1833 Email: settlements@bluestonemortgages.co.uk |
| Bradford & Bingley Limited | As 1.11a |
| Britannia, a trading name of The Co-operative Bank plc | Britannia New Lending Britannia House Leek Staffordshire Moorlands ST13 5RG or Britannia New Lending DX 16351 Leek. Telephone and Fax numbers as shown on the letter enclosing the Offer of Advance |
| Buckinghamshire Building Society |
Buckinghamshire Building Society, High Street, Chalfont St Giles, Bucks, HP8 4QB e-mail mortgages@bucksbs.co.uk Tel: 01494 879517 Fax: 01494 877259 |
| Chelsea Building Society (a trading name of Yorkshire BS) | In the first instance as above. The Society may then ask you to contact Group Legal, Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. We do not accept other lenders' Deeds of Postponement so you must ensure that our own form of Deed of Postponement is used. |
| CHL Mortgages |
Please send all relevant enquiries quoting our mortgage case reference number to: Email: completions@chlmortgages.co.uk Completions Department, CHL Mortgages, Admiral House, Harlington Way, Fleet, Hants, GU51 4YA |
| Clydesdale Bank plc |
Mortgage Services PO BOX 3105 Clydebank Glasgow G60 9AU Tel - 0800 121 4203 |
| Co-operative Bank plc | Address and other contact details as stated in the letter of instruction, quoting our reference. |
| Coutts |
Address and telephone number as stated in the Letter of Instruction quoting our reference. If you use a PC, fax or e-mail, you should keep a paper copy. |
| Coutts Finance Co | Address and telephone number as stated in the Mortgage Offer quoting our reference. If you use a PC, fax or e-mail, you should keep a paper copy. |
| Coventry Building Society |
New Lending Department, Oakfield House, PO Box 600, Binley, Coventry, CV3 9YR |
| Cynergy Bank |
Cynergy Bank Mortgage Fulfilment Team PO Box 80030 London EC4P 4NG Tel: 020 8267 7340 Email: creditdelivery@cynergybank.co.uk |
| Danske Bank |
Email: gb_mortgages@danskebank.co.uk Fax: 02890 049703 Please also refer to the offer and/or instruction letter issued by the Mortgage Completion Team for the relevant contact details. |
| Darlington Building Society | Customer Support Department, Principal Office |
| DB UK Bank Ltd |
db mortgages PO Box 890 Newport NP20 9LZ Tel: 0845 650 6281 DX Address - not available |
| Dudley Building Society | As 1.11a |
| Ecology Building Society | As 1.7 |
| Family Building Soc (a trading name of National Counties BS) |
Loans Underwriting Department, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL Email: loansunderwriting@familybsoc.co.uk |
| First Direct |
first direct, 40 Wakefield Road, Leeds, LS98 1FD. Telephone Number 0113 236 7032 Fax Number: 0345 5870395 |
| Fleet Mortgages |
The Completions Team on 01252 931399 completions@fleetmortgages.co.uk |
| Foundation Home Loans |
WITNESSING OF DOCUMENTS 1. We require a third party to be present and to witness the signing of our documents. 2. We will not accept witnessing of documents via video conferencing service. INDEPENDENT LEGAL ADVICE DELIVERED BY VIDEO CONFERENCING Please see our Distance Independent Legal Advice Certificate which can be obtained at: https://www.foundationforintermediaries.co.uk/ document-library/ Contact point for enquiries: New Business Department, Foundation Home Loans, 5 Arlington Square, Downshire Way, Bracknell, RG12 1WA Email: FHL@foundationhomeloans.co.uk Tel: 01344 770 8033 |
| Furness Building Society | As 1.11a |
| GE Money Home Lending Ltd | GE Money Home Lending has withdrawn from the UK mortgage market. |
| Generation Home | As 1.11a. |
| Godiva Mortgages Ltd |
New Lending Department, Oakfield House, PO Box 600, Binley, Coventry, CV3 9YR |
| Habito |
Preferred: Conveyancing@habito.com or Hey Habito LTD Mr A Thomson 14 Gower's Walk Whitechapel London E1 8PY |
| Halifax | Mortgage Processing. Please see 1.11a |
| Halifax Loans Ltd |
Mortgage Customer Services, Trinity Road, Halifax, HX1 2RG |
| Hampden & Co. plc | Address and telephone number as stated in the Letter of Instruction quoting our reference. If you use a PC, fax or email, you should keep a paper copy. |
| Handelsbanken | Refer to Branch office instructing you. |
| Harpenden Building Society |
Completions@harpendenbs.co.uk Harpenden Building Society Mardall House 9-11 Vaughan Road Harpenden, Herts AL5 4HU Tel 01582 463133 |
| Hinckley and Rugby Building Society | Principal Office, Completions Team |
| Hodge |
postoffer@hodge.co.uk |
| Hodge Equity Release |
postoffer@hodge.co.uk |
| Holmesdale Building Society | Lender. |
| HSBC UK Bank plc | See 1.11a |
| Intelligent Finance |
Securities, Intelligent Finance, PO Box 890, Leeds, LS1 9UG |
| Investec Bank plc |
Contact Mortgage Completions Team: CompletionsTeam@investec.co.uk or 020 7597 5428 |
| ITL Mortgages |
New Lending Department, Oakfield House, PO Box 600, Binley, Coventry, CV3 9YR |
| JPMorgan Chase Bank, N.A. | Refer to office issuing Mortgage Instructions. |
| Kensington Mortgage Company Ltd | Kensington Mortgages, New Business Operations Centre, Ascot House, Maidenhead Office Park, Maidenhead, SL6 3QQ. Tel: 03444 990011 Fax: 03444 990022. |
| Kent Reliance (a trading name of OneSavings Bank plc) | Issuing office |
| Keystone Property Finance |
Completions Department Keystone Property Finance Limited 42 Kings Hill Avenue West Malling Kent ME19 4AJ Email: admin@keystonepropertyfinance.co.uk. Tel: 0345 148 9086 |
| Landbay Partners Limited | See 1.11a. |
| Landmark Mortgages Limited |
New Mortgage Completions Landmark Mortgages PO Box 656 Durham DH1 9LY Tel - 0330 159 7152 |
| Leeds Building Society |
Mortgage Lending Department. 26 Sovereign Street, Leeds, LS1 4BJ DX 12299 Leeds 1 Direct Dial Tel: See Mortgage Offer Email: mldsolicitor@leedsbuildingsociety.co.uk (only for accounts with a case reference beginning with an ‘L’) and Limited Company Buy to Let cases) Email: lbssecurecomms@leedsbuildingsociety.co.uk (only for accounts with a Mortgage Application Number) For all pre-Completion Queries you should raise a query via the LMS Secure Link portal which is accessed through LMS Conveyancer Zone and the panel membership dashboard. |
| Legal & General Home Finance Ltd | Same as 1.11a |
| LendInvest |
BTL Loans: The BTL Completions Team 0203 8466838 or btlcompletions@lendinvest.com Regulated Bridge Loans: The Regulated Bridge Completions Team 0203 846 6865 Regulated Residential Lending: The Regulated Residential Lending Completions Team resiops@lendinvest.com or 020 3846 6814 |
| LiveMore Capital | As 1.11a |
| Lloyds Bank plc pre fixed 20/40 | Mortgage Processing. Please see 1.11a. |
| Lloyds Bank plc pre fixed 50/30/77 | See 1.11a |
| Lloyds TSB Scotland plc |
Mortgage Processing. Please see 1.11a |
| M&S Bank | M&S Bank, PO Box 12, Skipton, BD23 2HL. Telephone Number 0345 002 1128 Fax 0345 111 0322 |
| Magellan Homeloans |
Magellan Homeloans Ashcombe House 5 The Crescent Leatherhead, Surrey, KT22 8DY |
| Manchester Building Society | Underwriting Department. |
| Market Harborough Building Society |
As per 1.7. The Society'?s standard documents are located at www.mhbs.co.uk. If you need paper copies, please contact us. |
| Masthaven Bank |
Address: Mortgages Team, Masthaven Bank Limited, 15-18 Rathbone Place, London, W1T 1HU. Telephone: 0207 036 2020 |
| Metro Bank plc |
Contact Mortgage Operations Helpdesk. 0203 402 8076 or mortgagecompletions@metrobank.plc.uk. |
| ModaMortgages |
Email our Completions Team at completions@modamortgages.co.uk. Please include the Mortgage Reference Number which is on the first page of the Mortgage Offer. |
| Molo Finance |
Your specific attention is drawn to our latest conveyancing instructions, sent to you during instruction. These replies apply unless our offer states otherwise. The contact details are: General enquiries and referrals support@molofinance.com Completion enquiries and documentation cots@molofinance.com Post Completion enquiries and documentation to support@molofinance.com. |
| Monmouthshire Building Society |
Lending Operations Department Monmouthshire Building Society Monmouthshire House John Frost Square Newport NP20 1PX |
| Mortgage Agency Services | Mortgage Agency Services PO Box 138 Plymouth Devon PL1 1XY |
| Mortgage Express | As 1.11a |
| Mortgage Express No 2 | |
| MPowered Mortgages | Email: completions@mpowered.co.uk Tel: 01483 319961 |
| National Counties Building Society |
Loans Underwriting Department, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL Email: loansunderwriting@ncbs.co.uk |
| National Westminster Bank plc | As 1.11a |
| Nationwide Building Society |
Issuing Office |
| Nedbank Private Wealth Ltd | Please contact us |
| New Street Mortgages |
New Street Mortgages, PO Box 4761, Maidenhead, SL60 1HW. Tel: 0333-300-3100, Fax: 0333-300-3132, email: enquiries@newstreetmortgages.com |
| NRAM Ltd | As per 1.11a |
| Paragon Buy to Let Mortgages |
As 1.11a. |
| Paragon Residential Owner-Occupied Mortgages | As 1.11a. |
| Paratus AMC Ltd |
COVID 19 SPECIAL INTERIM MEASURES GUIDANCE APRIL 2020 – Temporary Policy Strictly subject only for the duration of UK GOVERNMENT restrictions on movement and social distancing relating to Covid 19; WITNESSING OF DOCUMENTS 1. We require a third party to be present and to witness the signing of our documents. During the period of the current Covid-19 social distancing requirements ONLY this can be a family member provided that person is not connected with the transaction. 2. A witness does not have to be adjacent to the signatory, but must be present at the point of signing. In practice, there could be a window between the parties or some other barrier. This means that social distancing may be observed in accordance with UK Government requirements. 3. We will not accept witnessing of documents via video conferencing service. INDEPENDENT LEGAL ADVICE DELIVERED BY VIDEO CONFERENCING Please see our Distance Independent Legal Advice Certificate which can be obtained at: https://www.foundationforintermediaries.co.uk/ document-library/ Contact point for enquiries: New Business Department, Foundation Home Loans, 5 Arlington Square, Downshire Way, Bracknell, RG12 1WA Email: FHL@foundationhomeloans.co.uk Tel: 01344 770 8033 |
| Parity Trust | As 1.7 |
| Pepper Money |
Please contact Pepper Money Lending department on 0333 370 1101 or email lendingenquiries@pepper.money |
| Pepper Money (PUK) |
Please contact Pepper Money Lending department on 0333 370 1101 or email lendingenquiries@pepper.money |
| Perenna | Please contact our Mortgage team by either telephone: 0330 341 2013 or Email: conveyancing@perenna.co.uk |
| Platform (a trading name of The Co-operative Bank p.l.c.) | Refer to office issuing Mortgage Instructions. |
| Precise Mortgages (Charter Court Financial Services Ltd) |
Completions Team at the address stated on the mortgage offer/instructions along with your recommendations for the correct documents. |
| Principality Building Society |
Mortgage Administration Department PO Box 89 Queen Street CARDIFF CF10 1UA 0330 333 4000 |
| Reliance Bank Ltd |
mortgages@reliancebankltd.com or 0207 398 5422 - Option 1 Discuss New Lending/Option 2 Discuss existing Reliance Bank Mortgage |
| Rooftop Mortgages Ltd | The address and contact details shown on the mortgage offer. |
| Saffron Building Society |
Mortgage Processing Team Saffron Building Society, Saffron House, 1A. Market Street, Saffron Walden, Essex. CB10 1HX Mortgage.processing@saffronbs.co.uk Telephone 01799 582966 Fax 01799 581901 |
| Sainsbury's Bank | Contact point as detailed in 1.11a. |
| Santander UK plc | Refer to Mortgage Operations office instructing you. |
| Scottish Building Society | Head Office Mortgage Department |
| Scottish Widows Bank | New Business Processing (see 1.11a). |
| Secure Trust Bank PLC | As above. |
| Skipton Building Society |
(i) Mortgage Lending Team (ii) Commercial Servicing Team |
| St James Place Bank | Legal, St James'Place Bank, 8 Lochside Avenue, Edinburgh Park, South Gyle, Edinburgh EH12 9DJ |
| State Bank of India UK | SBI New Lending Team, PO Box 1018, Ipswich, Suffolk, IP1 9WJ. |
| Swansea Building Society |
11/12 Cradock Street Swansea SA1 3EW 01792 739100 |
| The Mortgage Business |
Mortgage Completions Helpline, Mortgge Services, Trinity Road, Halifax, HX1 2RG. Fax No. Fax no. 0845 1221034 |
| The Mortgage Lender Limited |
completions@themortgagelender.com Tel: 0344 257 0426 Please include your recommendations for the correct documents. |
| The Mortgage Works |
Issuing Office - as shown on front of Offer |
| The Royal Bank of Scotland plc | As detail above in 1.11a. |
| The Royal Bank of Scotland plc Direct Line Mortgages | As detailed in 1.11a. |
| The Royal Bank of Scotland plc Direct Line One | As detailed above in 1.11a. |
| The Royal Bank of Scotland plc First Active |
As detailed above in 1.11a. |
| The Royal Bank of Scotland plc Natwest one Account | As detailed above in 1.11a. |
| The Royal Bank of Scotland plc One Account | As detailed above in 1.11a. |
| The Royal Bank of Scotland plc Virgin One |
As detailed above in 1.11a. |
| The Tipton & Coseley Building Society |
Mortgage Department. |
| Together Personal Finance Limited |
Completions Team Together Personal Finance Limited 1st Floor, Lake View Lakeside Cheadle Cheshire SK8 3GW Email: completions@togethermoney.com Tel: 0161-933-7042 (ask for Completions team) |
| Topaz Finance Ltd |
Topaz Finance Limited Gateway House, Gargrave Road, Skipton, North Yorkshire, BD23 2HL 0345 389 1672 |
| TSB Bank plc | Mortgage Processing. Please see 1.11a |
| Ulster Bank |
As detailed above in 1.11a. |
| Vida Homeloans |
Tel: 0330 246246 or Email: completions@vidahomeloans.co.uk |
| Virgin Money |
Existing Mortgages Virgin Money Jubilee House Gosforth Newcastle upon Tyne NE3 4PL or DX 60350 Gosforth Solicitors Helpline: 0345 604 4858 Fax.: 0191 213 4243. |
| Whistletree (a trading name of TSB Bank plc) | Details as 1.11a |
| Yorkshire Bank Home Loans Ltd |
Mortgage Services PO BOX 3105 Clydebank Glasgow G60 9AU Tel - 0800 121 4203 |
| Yorkshire Building Society | In the first instance as above. The Society's branch or department may then ask you to contact Group Legal whose address is Yorkshire Building Society, Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. We do not accept other lenders' Deeds of Postponement so you must ensure that our own form of Deed of Postponement is used. |
| Zephyr Homeloans |
Topaz Finance Limited Gateway House, Gargrave Road, Skipton, North Yorkshire, BD23 2HL 0345 389 1672 |