Answers for England and Wales

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Question: 1.11. Contact point if standard documents are inappropriate.

Lender Answer
Accord Buy to Let As 1.11a. Please note that no pre-existing second charges are permitted to remain at completion. Any existing mortgage must be repaid and the Charge cancelled at the Land Registry.
Accord Mortgages Ltd In the first instance as above. Lending Shared Services may then ask you to contact Group Legal, Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. We do not accept other lenders' Deeds of Postponement so you must ensure that our own form of Deed of Postponement is used.
Adam & Company Address and telephone number as stated in the Letter of Instruction quoting our reference. If you use a PC, fax or e-mail, you should keep a paper copy.
Adam & Company International Address and telephone number as stated in the Letter of Instruction quoting our reference. If you use a PC, fax or e-mail, you should keep a paper copy.
Ahli United Bank (UK) plc Central Administration Unit
Aldermore Bank PLC As above.
Allied Irish Bank (GB), a trading name of AIB Group (UK) Refer to AIB Group (UK) plc, Central Securities (GB), 92 Anne Street, Belfast, BT1 3H
April Mortgages Address: April Mortgages Ltd
PO Box 80198
London
NW1W 6FR
Email: Completions@aprilmortgages.co.uk
Tel: 0333 456 0740 - Option 2
Atom Bank plc Please raise a query via Secure Link which is accessed through Conveyancer Zone and the panel membership dashboard, or contact us via telephone at 03333 990055, or via email at conveyancing@digitalmortgages.net.
Aviva Equity Release UK Ltd Aviva Equity Release UK Limited
PO Box 520
Surrey Street
Norwich
NR1 3WG
or please call 0800 206 2014
Bank of China mortgages@bank-of-china.com
Bank of Ireland (UK) plc For LMS managed cases, please contact us through the LMS portal. Alternatively, the address details and the telephone & fax numbers can be found on the first page of the Offer.
Bank of Ireland as Bank of Ireland Mortgages For LMS managed cases, please contact us through the LMS portal. Alternatively, the address details and the telephone & fax numbers can be found on the first page of the Offer.
Bank of Scotland Beginning A Address and telephone number on the Mortgage Offer.
Bank of Scotland Beginning O Address and telephone number on the Mortgage Offer.
Bank of Scotland Private Banking  
Barclays Bank UK PLC Issuing Office
Barnsley Building Soc, a trading name Yorkshire Building Soc In the first instance as above The Society?s branch or department may then ask you to contact Group Legal whose address is Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. We do not accept other lenders? Deeds of Postponement so you must ensure that our own form of Deed of Postponement is used.
Birmingham Bank mortgages@birminghambank.com
Birmingham Midshires Completions Team at office issuing mortgage instructions along with your recommendations for the correct documents. See Offer for contact details.
Bluestone Mortgages Address: Lending Team, Bluestone Mortgages, 3rd Floor, 22 Chancery Lane, London, WC2A 1 LS

Tel no: 0800 368 1833
Email: settlements@bluestonemortgages.co.uk
Bradford & Bingley Limited As 1.11a
Britannia, a trading name of The Co-operative Bank plc Britannia New Lending Britannia House Leek Staffordshire Moorlands ST13 5RG or Britannia New Lending DX 16351 Leek. Telephone and Fax numbers as shown on the letter enclosing the Offer of Advance
Buckinghamshire Building Society Buckinghamshire Building Society, High Street,
Chalfont St Giles, Bucks,
HP8 4QB
e-mail mortgages@bucksbs.co.uk
Tel: 01494 879517
Fax: 01494 877259
Chelsea Building Society (a trading name of Yorkshire BS) In the first instance as above. The Society may then ask you to contact Group Legal, Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. We do not accept other lenders' Deeds of Postponement so you must ensure that our own form of Deed of Postponement is used.
CHL Mortgages Please send all relevant enquiries quoting our mortgage case reference number to:
Email: completions@chlmortgages.co.uk
Completions Department, CHL Mortgages, Admiral House, Harlington Way, Fleet, Hants, GU51 4YA
Clydesdale Bank plc Mortgage Services
PO BOX 3105
Clydebank
Glasgow
G60 9AU
Tel - 0800 121 4203
Co-operative Bank plc Address and other contact details as stated in the letter of instruction, quoting our reference.
Coutts Address and telephone number as stated in the Letter of Instruction quoting our reference. If you use a PC, fax or e-mail, you should keep a paper copy.
Coutts Finance Co Address and telephone number as stated in the Mortgage Offer quoting our reference. If you use a PC, fax or e-mail, you should keep a paper copy.
Coventry Building Society New Lending Department,
Oakfield House,
PO Box 600, Binley,
Coventry,
CV3 9YR
Cynergy Bank Cynergy Bank
Mortgage Fulfilment Team
PO Box 80030
London
EC4P 4NG
Tel: 020 8267 7340
Email: creditdelivery@cynergybank.co.uk
Danske Bank Email: gb_mortgages@danskebank.co.uk
Fax: 02890 049703

Please also refer to the offer and/or instruction letter issued by the Mortgage Completion Team for the relevant contact details.
Darlington Building Society Customer Support Department, Principal Office
DB UK Bank Ltd db mortgages
PO Box 890
Newport
NP20 9LZ
Tel: 0845 650 6281
DX Address - not available
Dudley Building Society As 1.11a
Ecology Building Society As 1.7
Family Building Soc (a trading name of National Counties BS) Loans Underwriting Department, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL
Email: loansunderwriting@familybsoc.co.uk
First Direct first direct, 40 Wakefield Road, Leeds, LS98 1FD. Telephone Number 0113 236 7032 Fax Number: 0345 5870395
Fleet Mortgages The Completions Team on 01252 931399
completions@fleetmortgages.co.uk
Foundation Home Loans WITNESSING OF DOCUMENTS
1. We require a third party to be present and to witness the signing of our documents.
2. We will not accept witnessing of documents via video conferencing service.

INDEPENDENT LEGAL ADVICE DELIVERED BY VIDEO CONFERENCING

Please see our Distance Independent Legal Advice Certificate which can be obtained at:
https://www.foundationforintermediaries.co.uk/
document-library/

Contact point for enquiries:
New Business Department, Foundation Home Loans, 5 Arlington Square, Downshire Way, Bracknell, RG12 1WA
Email: FHL@foundationhomeloans.co.uk
Tel: 01344 770 8033
Furness Building Society As 1.11a
GE Money Home Lending Ltd GE Money Home Lending has withdrawn from the UK mortgage market.
Gen H As 1.11a.
Godiva Mortgages Ltd New Lending Department,
Oakfield House,
PO Box 600, Binley,
Coventry,
CV3 9YR
Habito Preferred: Conveyancing@habito.com
or
Hey Habito LTD
Mr A Thomson
14 Gower's Walk
Whitechapel
London
E1 8PY
Halifax Mortgage Processing. Please see 1.11a
Halifax Loans Ltd Mortgage Customer Services, Trinity Road, Halifax, HX1 2RG
Hampden & Co. plc Address and telephone number as stated in the Letter of Instruction quoting our reference. If you use a PC, fax or email, you should keep a paper copy.
Handelsbanken Refer to Branch office instructing you.
Harpenden Building Society Completions@harpendenbs.co.uk
Harpenden Building Society
Mardall House
9-11 Vaughan Road
Harpenden, Herts
AL5 4HU
Tel 01582 463133
Hinckley and Rugby Building Society Principal Office, Completions Team
Hodge postoffer@hodge.co.uk
Hodge Equity Release postoffer@hodge.co.uk
Holmesdale Building Society Lender.
HSBC UK Bank plc See 1.11a
Intelligent Finance Securities, Intelligent Finance, PO Box 890, Leeds, LS1 9UG


Investec Bank plc Contact Mortgage Completions Team:

CompletionsTeam@investec.co.uk or 020 7597 5428
ITL Mortgages New Lending Department,
Oakfield House,
PO Box 600, Binley,
Coventry,
CV3 9YR
JPMorgan Chase Bank, N.A. Refer to office issuing Mortgage Instructions.
Kensington Mortgage Company Ltd Kensington Mortgages, New Business Operations Centre, Ascot House, Maidenhead Office Park, Maidenhead, SL6 3QQ. Tel: 03444 990011 Fax: 03444 990022.
Kent Reliance (a trading name of OneSavings Bank plc) Issuing office
Keystone Property Finance Completions Department
Keystone Property Finance Limited
42 Kings Hill Avenue
West Malling
Kent ME19 4AJ
Email: admin@keystonepropertyfinance.co.uk.
Tel: 0345 148 9086
Landbay Partners Limited See 1.11a.
Landmark Mortgages Limited New Mortgage Completions
Landmark Mortgages
PO Box 656
Durham
DH1 9LY

Tel - 0330 159 7152
Leeds Building Society Mortgage Lending Department.
26 Sovereign Street, Leeds, LS1 4BJ
DX 12299 Leeds 1
Direct Dial Tel: See Mortgage Offer
Email: mldsolicitor@leedsbuildingsociety.co.uk (only for accounts with a case reference beginning with an ‘L’) and Limited Company Buy to Let cases)
Email: lbssecurecomms@leedsbuildingsociety.co.uk (only for accounts with a Mortgage Application Number)

For all pre-Completion Queries you should raise a query via the LMS Secure Link portal which is accessed through LMS Conveyancer Zone and the panel membership dashboard.



Legal & General Home Finance Ltd Same as 1.11a
LendInvest BTL Loans: The BTL Completions Team 0203 8466838 or btlcompletions@lendinvest.com


Regulated Bridge Loans: The Regulated Bridge Completions Team 0203 846 6865

Regulated Residential Lending: The Regulated Residential Lending Completions Team resiops@lendinvest.com or 020 3846 6814
LiveMore Capital As 1.11a
Lloyds Bank plc pre fixed 20/40 Mortgage Processing. Please see 1.11a.
Lloyds Bank plc pre fixed 50/30/77 See 1.11a
Lloyds TSB Scotland plc Mortgage Processing. Please see 1.11a
M&S Bank M&S Bank, PO Box 12, Skipton, BD23 2HL. Telephone Number 0345 002 1128 Fax 0345 111 0322
Magellan Homeloans Magellan Homeloans
Ashcombe House
5 The Crescent
Leatherhead,
Surrey,
KT22 8DY
Manchester Building Society Underwriting Department.
Market Harborough Building Society As per 1.7. The Society'?s standard documents are located at www.mhbs.co.uk. If you need paper copies, please contact us.
Masthaven Bank Address: Mortgages Team, Masthaven Bank Limited, 15-18 Rathbone Place, London, W1T 1HU.

Telephone: 0207 036 2020
Metro Bank plc Contact Mortgage Operations Helpdesk.
0203 402 8076 or mortgagecompletions@metrobank.plc.uk.
ModaMortgages Email our Completions Team at completions@modamortgages.co.uk. Please include the Mortgage Reference Number which is on the first page of the Mortgage Offer.
Molo Finance Your specific attention is drawn to our latest conveyancing instructions, sent to you during instruction.

These replies apply unless our offer states otherwise.

The contact details are:

General enquiries and referrals support@molofinance.com

Completion enquiries and documentation cots@molofinance.com

Post Completion enquiries and documentation to support@molofinance.com.
Monmouthshire Building Society Lending Operations Department
Monmouthshire Building Society
Monmouthshire House
John Frost Square
Newport
NP20 1PX
Mortgage Agency Services Mortgage Agency Services PO Box 138 Plymouth Devon PL1 1XY
Mortgage Express As 1.11a
Mortgage Express No 2  
MPowered Mortgages Email: completions@mpowered.co.uk Tel: 01483 319961
National Counties Building Society Loans Underwriting Department, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL
Email: loansunderwriting@ncbs.co.uk
National Westminster Bank plc As 1.11a
Nationwide Building Society Issuing Office
Nedbank Private Wealth Ltd Please contact us
New Street Mortgages New Street Mortgages, PO Box 4761, Maidenhead, SL60 1HW. Tel: 0333-300-3100, Fax: 0333-300-3132, email: enquiries@newstreetmortgages.com
NRAM Ltd As per 1.11a
Paragon Buy to Let Mortgages As 1.11a.
Paragon Residential Owner-Occupied Mortgages As 1.11a.
Paratus AMC Ltd COVID 19 SPECIAL INTERIM MEASURES
GUIDANCE APRIL 2020 – Temporary Policy
Strictly subject only for the duration of UK GOVERNMENT restrictions on movement and social distancing relating to Covid 19;

WITNESSING OF DOCUMENTS
1. We require a third party to be present and to witness the signing of our documents. During the period of the current Covid-19 social distancing requirements ONLY this can be a family member provided that person is not connected with the transaction.
2. A witness does not have to be adjacent to the signatory, but must be present at the point of signing. In practice, there could be a window between the parties or some other barrier. This means that social distancing may be observed in accordance with UK Government requirements.
3. We will not accept witnessing of documents via video conferencing service.

INDEPENDENT LEGAL ADVICE DELIVERED BY VIDEO CONFERENCING

Please see our Distance Independent Legal Advice Certificate which can be obtained at:
https://www.foundationforintermediaries.co.uk/
document-library/

Contact point for enquiries:
New Business Department, Foundation Home Loans, 5 Arlington Square, Downshire Way, Bracknell, RG12 1WA
Email: FHL@foundationhomeloans.co.uk
Tel: 01344 770 8033
Parity Trust As 1.7
Pepper Money Please contact Pepper Money Lending department on 0333 370 1101 or email
lendingenquiries@pepper.money
Pepper Money (PUK) Please contact Pepper Money Lending department on 0333 370 1101 or email
lendingenquiries@pepper.money
Perenna Please contact our Mortgage team by either telephone: 0330 341 2013 or Email: conveyancing@perenna.co.uk
Platform (a trading name of The Co-operative Bank p.l.c.) Refer to office issuing Mortgage Instructions.
Precise Mortgages (Charter Court Financial Services Ltd) Completions Team at the address stated on the mortgage offer/instructions along with your recommendations for the correct documents.
Principality Building Society Mortgage Administration Department
PO Box 89
Queen Street
CARDIFF
CF10 1UA
0330 333 4000
Reliance Bank Ltd mortgages@reliancebankltd.com or
0207 398 5422 - Option 1 Discuss New Lending/Option 2 Discuss existing Reliance Bank Mortgage
Rooftop Mortgages Ltd The address and contact details shown on the mortgage offer.
Saffron Building Society Mortgage Processing Team
Saffron Building Society, Saffron House, 1A. Market Street, Saffron Walden, Essex. CB10 1HX

Mortgage.processing@saffronbs.co.uk
Telephone 01799 582966
Fax 01799 581901
Sainsbury's Bank Contact point as detailed in 1.11a.
Santander UK plc Refer to Mortgage Operations office instructing you.
Scottish Building Society Head Office Mortgage Department
Scottish Widows Bank New Business Processing (see 1.11a).
Secure Trust Bank PLC As above.
Skipton Building Society (i) Mortgage Lending Team
(ii) Commercial Servicing Team
St James Place Bank Legal, St James'Place Bank, 8 Lochside Avenue, Edinburgh Park, South Gyle, Edinburgh EH12 9DJ
State Bank of India UK SBI New Lending Team, PO Box 1018, Ipswich, Suffolk, IP1 9WJ.
Swansea Building Society 11/12 Cradock Street
Swansea
SA1 3EW
01792 739100
The Mortgage Business Mortgage Completions Helpline, Mortgge Services, Trinity Road, Halifax, HX1 2RG. Fax No. Fax no. 0845 1221034
The Mortgage Lender Limited completions@themortgagelender.com

Tel: 0344 257 0426
Please include your recommendations for the correct documents.
The Mortgage Works Issuing Office - as shown on front of Offer
The Royal Bank of Scotland plc As detail above in 1.11a.
The Royal Bank of Scotland plc Direct Line Mortgages As detailed in 1.11a.
The Royal Bank of Scotland plc Direct Line One As detailed above in 1.11a.
The Royal Bank of Scotland plc First Active As detailed above in 1.11a.
The Royal Bank of Scotland plc Natwest one Account As detailed above in 1.11a.
The Royal Bank of Scotland plc One Account As detailed above in 1.11a.
The Royal Bank of Scotland plc Virgin One As detailed above in 1.11a.
The Tipton & Coseley Building Society Mortgage Department.
Together Personal Finance Limited Completions Team
Together Personal Finance Limited
1st Floor, Lake View
Lakeside
Cheadle
Cheshire
SK8 3GW
Email: completions@togethermoney.com
Tel: 0161-933-7042 (ask for Completions team)
Topaz Finance Ltd Topaz Finance Limited
Gateway House, Gargrave Road,
Skipton,
North Yorkshire,
BD23 2HL
0345 389 1672
TSB Bank plc Mortgage Processing. Please see 1.11a
Ulster Bank As detailed above in 1.11a.
Vida Homeloans Tel: 0330 246246 or
Email: completions@vidahomeloans.co.uk
Virgin Money Existing Mortgages
Virgin Money
Jubilee House
Gosforth
Newcastle upon Tyne
NE3 4PL
or
DX 60350 Gosforth
Solicitors Helpline: 0345 604 4858
Fax.: 0191 213 4243.
Whistletree (a trading name of TSB Bank plc) Details as 1.11a
Yorkshire Bank Home Loans Ltd Mortgage Services
PO BOX 3105
Clydebank
Glasgow
G60 9AU
Tel - 0800 121 4203
Yorkshire Building Society In the first instance as above. The Society's branch or department may then ask you to contact Group Legal whose address is Yorkshire Building Society, Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. We do not accept other lenders' Deeds of Postponement so you must ensure that our own form of Deed of Postponement is used.
Zephyr Homeloans Topaz Finance Limited
Gateway House, Gargrave Road,
Skipton,
North Yorkshire,
BD23 2HL
0345 389 1672