Back to previous page
Question: 16.1.1. If different from 1.11, contact point for title documents:
| Lender | Answer |
|---|---|
| Accord Buy to Let | Not applicable as we will not retain any title deeds and documents. |
| Accord Mortgages Ltd |
If we hold these, they can be obtained from the Securities Team, Mortgage Service, Accord Mortgages Limited, Yorkshire House, Yorkshire Drive Bradford BD5 8LJ. DX 11798 Bradford. You can also request title deeds online at www.accord.com/lawyers. |
| Adam & Company | See 1.11 |
| Adam & Company International |
See 1.11 |
| Ahli United Bank (UK) plc | Central Administration Unit |
| Aldermore Bank PLC | As 14.2.1. |
| Allied Irish Bank (GB), a trading name of AIB Group (UK) | Refer to AIB Group (UK) plc, Central Securities (GB), 92 Anne Street, Belfast, BT1 3H |
| April Mortgages | As per 1.11 |
| Atom Bank plc |
All requests should be sent by e-mail to avoid any delays to your transaction. Please contact customeradministrationteam@atombank.co.uk. Please note: Prior to Atom being able to release any information, we require that our customer contact us directly to note their authority for you to access account information. |
| Aviva Equity Release UK Ltd | See 1.11. |
| Bank of China | Operations Department Loan Administration Team, 1 Lothbury, London EC2R 7DB. |
| Bank of Ireland (UK) plc | Mortgage Services Department, Bank of Ireland UK, PO Box 3191, One Temple Quay, Bristol, BS1 9HY. Tel No 0345 602 7056. DX 98850 Bristol 2. |
| Bank of Ireland as Bank of Ireland Mortgages | Mortgage Services Department, Bank of Ireland UK, PO Box 3191, One Temple Quay, Bristol, BS1 9HY. Tel No 0845 6027056. DX 98850 Bristol 2. |
| Bank of Scotland Beginning A |
Secured Assets, Barnett Way, Gloucester, GL4 3RL DX55251 Gloucester 2 Contact can be made by telephone - no.0345 835 5721 or fax no.03456 003856. Please quote our account number and your panel number in all cases. Where you request the title documents on loan and the mortgage is not being repaid, you must return all the title documents to us when you no longer need them. The only exception to this is where there has been a transaction involving an application for registration, since a charge certificate will no longer be issued. In those circumstances, as well as returning all the other title documents we sent you, you should send us official copy entries of the title (please write our account number on these) in place of the charge certificate. |
| Bank of Scotland Beginning O | Bank of Scotland Plc, Mortgage Operations, Pentland House, 8 Lochside Avenue, Edinburgh, EH12 9DJ. Tel: 0345 603 1136 Fax: 0131 339 2366 |
| Bank of Scotland Private Banking | |
| Barclays Bank UK PLC |
Residential Mortgages - Barclays Mortgage Services PO Box 8575 Leicester LE18 9AW Buy to Let – If account number has 6 digits use this address:- Barclays Mortgage Services Buy To Let PO Box 274 Leeds LS11 1FR If account number has 10 digits use this address:- Barclays Mortgage Services Buy To Let PO Box 8575 Leicester LE18 9AW |
| Barnsley Building Soc, a trading name Yorkshire Building Soc | If we hold these, they can be obtained from the Securities Team, Mortgage Service, Barnsley Building Society, Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. DX 11798 Bradford. You can also request the deeds online - www.ybs.co.uk/legal/lawyers/html |
| Better HomeOwnership (Mortgages) | See 1.11 |
| Birmingham Bank | Please see letter of instructions |
| Birmingham Midshires |
Following dematerialisation, we have retain no title deeds for mortgage accounts that completed post May 2000. For mortgage accounts that completed pre May 2000, please send your requests to: 1 Lovell Park Road Leeds LS1 1NS DX 11896 LEEDS LOVELL PARK Tel:0345 835 5721 |
| Bluestone Mortgages | As per 14.2.1. |
| Bradford & Bingley Limited | As 1.11a |
| Britannia, a trading name of The Co-operative Bank plc | Deed Store C057, Britannia, Britannia House, Leek Staffordshire Moorlands ST13 5RG or Deed Store, Britannia, DX16351 Leek |
| Buckinghamshire Building Society |
Buckinghamshire Building Society, High Street, Chalfont St Giles, Bucks, HP8 4QB e-mail mortgages@bucksbs.co.uk Tel: 01494 879517 Fax: 01494 877259 |
| Chelsea Building Society (a trading name of Yorkshire BS) |
If we hold these, they can be obtained from: Customer Service Centre, Chelsea Building Society, Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. DX 11798 Bradford. (0345 1 200 872) |
| CHL Mortgages |
customerservices@chl.org.uk Customer Services, CHL Mortgages, Admiral House, Harlington Way, Fleet, Hants, GU51 4YA |
| Clydesdale Bank plc |
The team at Clydesdale Bank Sunderland SR43 4JE Tel – 0800 121 4203 |
| Co-operative Bank plc | The Co-operative Bank, Mortgages, 1 Balloon Street, Manchester M4 4BE, quoting the mortgage account number. |
| Coutts | See 1.11 |
| Coutts Finance Co | See 1.11 |
| Coventry Building Society |
Existing Lending & Insurance, Oakfield House, PO Box 600, Binley, Coventry, CV3 9YR DX 18855 Coventry 2. |
| Cynergy Bank | As per 1.11.b |
| Danske Bank | As at 1.11a |
| Darlington Building Society | Customer Support Department, Principal Office |
| DB UK Bank Ltd |
db mortgages PO Box 890 Newport NP20 9LZ Tel: 0845 650 6281 DX Address - not available |
| Dudley Building Society | As 1.11a |
| Ecology Building Society | As 1.7 |
| Family Building Soc (a trading name of National Counties BS) |
Legal Services Department, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL Email: legal@familybsoc.co.uk |
| First Direct | |
| Fleet Mortgages |
Mortgage Services on 01252 916776 or mortgageservices@fleetmortgages.co.uk |
| Foundation Home Loans |
Customer Services Department, Foundation Home Loans Limited, 5 Arlington Square, Downshire Way, Bracknell, Berkshire RG12 1WA or DX 122530 Bracknell (2). If applicable, where title documents have been released on loan and the mortgage is not being repaid, you must return all documents to us on demand or when you no longer need them. If there has been a transaction requiring an application at the Land Registry you should send us official copies of the updated title when returning all other documents. |
| Furness Building Society |
Securities at address shown in 1.11a. |
| GE Money Home Lending Ltd |
Customer Service Department Note: When we refer to Customer Service Department as a contact point, please address your communication to GE Money Home Lending Limited, Building 4 Hatters Lane, Croxley Green Business Park, Watford, Hertfordshire, WD18 8YF, DX123800 Croxley 1 |
| Gen H | As per 1.11a. |
| Godiva Mortgages Ltd |
Existing Lending & Insurance, Oakfield House, PO Box 600, Binley, Coventry, CV3 9YR or DX 18855 Coventry 2. |
| Habito |
Hey Habito Limited PO Box 1173 1 George Street Uxbridge UB8 9BW mymortgage@habito.com |
| Halifax |
Secured Assets, Barnett Way, Gloucester, GL4 3RL DX55251 Gloucester 2 Contact can be made by telephone - no.0345 835 5721 or fax no.03456 003856. Please quote our account number. |
| Halifax Loans Ltd |
Incoming Deeds, Business Services, Leeds Lovell Park, LS1 1NS. DX11896 Leeds Lovell Park. Contact can be made by telephone - no. 0345 835 5721 and by e-mail - DeedsRequest@hbosplc.com. Please quote our roll number and your panel number in all cases. Where you request the title documents on loan and the mortgage is not being repaid, you must return all the title documents to us when you no longer need them. The only exception to this is where there has been a transaction involving an application for registration, since a charge certificate will no longer be issued. In those circumstances, as well as returning all the other title documents we sent you, you should send us official copy entries of the title (please write our roll number on these) in place of the charge certificate. |
| Hampden & Co. plc | See 1.11 |
| Handelsbanken | Refer to the Branch office instructing you. |
| Harpenden Building Society | As 1.11a |
| Hinckley and Rugby Building Society | Principal Office, Deeds Department. |
| Hodge |
As per 1.11a |
| Hodge Equity Release |
Mortgage Lending Department, Hodge, One Central Square, CARDIFF, CF10 1FS |
| Holmesdale Building Society | Lender. |
| HSBC UK Bank plc | |
| Intelligent Finance |
Our schedule Originals (where applicable): personal guarantee (our form L4(EW)(IF)); consent to mortgage. Copies (where applicable): official copy entries (please write the Intelligent Finance plan number on these); licence to assign; receipted notice of mortgage served on landlord or evidence of service; memorandum and articles of association of management company; section 442 agreement. DO NOT SEND US ANY OTHER DOCUMENTS (N.B. WE DO NOT NEED THE LEASE WHERE THE TITLE IS LEASEHOLD). PLEASE FORWARD THESE TO THE BORROWER. Where you request the title documents on loan and the mortgage is not being repaid, you must return all the title documents to us when you no longer need them. The only exception to this is where there has been a transaction involving an application for registration, since a charge certificate will no longer be issued. In those circumstances, as well as returning all the other title documents we sent you, you should send us official copy entries of the title (please write the Intelligent Finance plan number on these) in place of the charge certificate. |
| Investec Bank plc | Please send scanned PDF Copies to RetailServicing@investec.co.uk |
| ITL Mortgages |
Existing Lending & Insurance, Oakfield House, PO Box 600, Binley, Coventry, CV3 9YR or DX 18855 Coventry 2. |
| JPMorgan Chase Bank, N.A. | Refer to office issuing Mortgage Instructions. |
| Kensington Mortgage Company Ltd | Deeds Administration Department, Kensington Mortgage Company Ltd, PO Box 4760, Maidenhead, SL60 1HU. |
| Kent Reliance (a trading name of OneSavings Bank plc) | |
| Keystone Property Finance | Keystone Property Finance Limited, P O Box 1175 Harmon House 1 George Street Uxbridge, UB8 9BY Tel: 0345 877 8913 |
| Landbay Partners Limited | See 1.11a |
| Landmark Mortgages Limited |
Deeds Department Landmark Mortgages PO Box 656 Durham DH1 9LY |
| Leeds Building Society |
For all cases other than Limited Company Buy to Let cases: Document Services Department 26 Sovereign Street Leeds LS1 4BJ DX 12299 Leeds 1 For Limited Company Buy to Let cases only: LBSgeneraladmin@peppergroup.co.uk |
| Legal & General Home Finance Ltd | Administration Department. |
| LendInvest | See 1.11a |
| LiveMore Capital |
LiveMore Capital PO Box 1202 Uxbridge UB8 9FT Telephone: 0344 249 2918 |
| Lloyds Bank plc pre fixed 20/40 |
Secured Assets, Barnett Way, Gloucester, GL4 3RL DX55251 Gloucester 2 Contact can be made by telephone - no.0345 8355721 or fax no.08456 003855. Please quote our account number. Please give at least 5 working days notice when making the request. Please note that for mortgages completed after February 2001, deeds are retained by the Land Registry in accordance with S.63 |
| Lloyds Bank plc pre fixed 50/30/77 |
Secured Assets, Barnett Way, Gloucester, GL4 3RL DX55251 Gloucester 2 Contact can be made by telephone - no.0345 8355721 or fax no.03456 003855. Please quote our account number Please give at least 5 working days notice when making the request. Please note that for mortgages completed after February 2001, deeds are retained by the Land Registry in accordance with S.63 |
| Lloyds TSB Scotland plc |
Secured Assets, Barnett Way, Gloucester, GL4 3RL DX 55253 GLOUCESTER (2) Contact can be made by telephone - no 0345 835 5721.or fax no.03456 003856. Please quote our account number Please give at least 5 working days notice when making the request. Please note that for mortgages completed after February 2001, deeds are retained by the Land Registry in accordance with S.63 |
| M&S Bank | M&S Bank, PO Box 12, Skipton, BD23 2HL. Telephone Number 0345 002 1128 Fax 0345 111 0322 |
| Magellan Homeloans | |
| Manchester Building Society | Mortgage Customer Services Department. |
| Market Harborough Building Society | As per 14.2.1 |
| Masthaven Bank | As per 14.2.1. |
| Metro Bank plc | Mortgage Admin Team – 0345 319 1200 |
| ModaMortgages |
Please note that no title deeds will be retained, please do not make a request |
| Molo Finance | As 1.11a. |
| Monmouthshire Building Society |
Mortgage Servicing Department Monmouthshire Building Society Monmouthshire House John Frost Square Newport NP20 1PX mortgageservicingsupport@monbs.com |
| Mortgage Agency Services |
Mortgage Agency Services PO Box 138 Plymouth Devon PL1 1XY |
| Mortgage Express |
As 1.11a |
| Mortgage Express No 2 |
Securities Department Customer Services Mortgage Express P O Box 88 Crossflatts Bingley BD16 2UA DX 723060 Bingley 4 Telephone Number 01274 554021 Fax 0870 607 1182 |
| MPowered Mortgages | redemptions.uk@bcmglobal.com |
| National Counties Building Society |
Legal Services Department, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL Email: legal@familybsoc.co.uk |
| National Westminster Bank plc |
For cases where security was registered after 22/6/2009 you should contact the borrower as no title documents are held by us For cases prior to this date: Mortgage Centre - Deeds Operations, PO Box 123, Greenock, PA15 1EF DX 599600, Greenock 3 Telephone:0345 302 0190 Offset Flexible Mortgage - NatWest Offset Deeds Team, Ground Floor, Lakeside 300 Old Chapel Way Broadland Business Park NORWICH NR7 0WG Telephone: 0345 300 4012 Fax: 0845 878 9338 |
| Nationwide Building Society |
www.nationwide.co.uk/lawyers |
| Nedbank Private Wealth Ltd | You should refer to us. |
| New Street Mortgages |
New Street Mortgages, PO Box 4760, Maidenhead, SL60 1HU. Tel: 0333-300-3100, Fax: 0333-300-3132, email: enquiries@newstreetmortgages.com |
| NRAM Ltd | See 1.11a |
| Paragon Buy to Let Mortgages |
The Securities Department Paragon Buy to Let Mortgages, 51 Homer Road, Solihull, West Midlands B91 3QJ, telephone number 0345 849 4090, fax number 0345 849 4091, MDX 14031 Solihull 2. |
| Paragon Residential Owner-Occupied Mortgages | The Securities Department, 51 Homer Road, Solihull, West Midlands B91 3QJ, telephone number 0345 849 4090, fax number 0345 849 4091, MDX 14031 Solihull 2. |
| Paratus AMC Ltd |
Customer Services Department, Foundation Home Loans Limited, 5 Arlington Square, Downshire Way, Bracknell, Berkshire RG12 1WA or DX 122530 Bracknell (2). Where title documents have been released on loan and the mortgage is not being repaid, you must return all documents to us on demand or when you no longer need them. If there has been a transaction requiring an application at the Land Registry you should send us official copies of the updated title when returning all other documents. |
| Parity Trust | As 1.7 |
| Pepper Money | Please contact Pepper Money, Servicing Department Harman House, 1 George Street, Uxbridge, Middlesex, UB8 1QQ |
| Pepper Money (PUK) | Please contact Pepper Money, Servicing Department Harman House, 1 George Street, Uxbridge, Middlesex, UB8 1QQ |
| Perenna |
Please contact our Mortgage Servicing team by either telephone: 0333 344 2833 or Email: mortgageservicing@perenna.co.uk Before we send them to you an undertaking will be required to hold the deeds to our order and to return them to us within 5 working days of written request. |
| Platform (a trading name of The Co-operative Bank p.l.c.) |
Refer to Customer Services Dept, PO Box 237, Plymouth, PL1 1WG or DX 133791 Plymouth 13 |
| Precise Mortgages (Charter Court Financial Services Ltd) |
Please note that no title deeds will be retained, please do not make a request. |
| Principality Building Society |
Mortgage Administration Department PO Box 89 Queen Street CARDIFF CF10 1UA 0330 333 4000 |
| Reliance Bank Ltd |
mortgages@reliancebankltd.com or 0207 398 5422 - Option 1 Discuss New Lending/Option 2 Discuss existing Reliance Bank Mortgage |
| Rooftop Mortgages Ltd | Refer to the Solicitors instructions. |
| Saffron Building Society |
Mortgage.servicing@saffronbs.co.uk Telephone 01799 582920 Fax 01799 581901 Saffron Building Society, Saffron House, 1A. Market Street, Saffron Walden, Essex. CB10 1HX |
| Sainsbury's Bank | Sainsbury’s Bank Mortgages, PO Box 12, Gateway House, Gargrave Road, Skipton, BD23 |
| Santander UK plc | The Mortgage Operations office having conduct of the Borrower's mortgage account. |
| Scottish Building Society |
Head Office SBS House 193 Dalry Road Edinburgh EH11 2EF Tel: 0131 313 7700 Email: mortgages @scotbs.co.uk |
| Scottish Widows Bank |
Secured Assets 1 Lovell Park Road Leeds West Yorkshire LS1 1NS DX 11896 Lovell Park Road Leeds |
| Secure Trust Bank PLC | As 14.2.1 |
| Skipton Building Society |
Customer Delivery Mortgages Team Please note we are fully dematerialised. |
| St James Place Bank |
Outgoing Deeds, Deeds Customer Services, Trinity Road, Halifax, HX1 2RG (DX11896 Halifax) Telephone - 01422 333342 E-Mail - DeedsRequest@hbosplc.com Please quote the St James'Place Bank account reference number and your panel number in all cases. Where you request the title documents on loan and the mortgage is not being repaid, you must return all the documents to us when you no longer need them. The only exception to this is where there has been a transaction involving an application for registration, since a charge certificate will no longer be issued. In those circumstances, as well as returning all the other title documents we sent you, you should send us official copy entries of the title (please write the St.James'Place Bank account reference number on these)in place of the charge certificate. |
| State Bank of India UK | State Bank of India, Deeds Team, PO Box 1018, Ipswich, Suffolk, IP1 9WJ. |
| Swansea Building Society |
11/12 Cradock Street Swansea SA1 3EW 01792 739100 |
| The Mortgage Business |
Business Services, Leeds Lovell Park, LS1 1NS. DX11896 Leeds Lovell Park. Contact can be made by telephone - no. 0345 835 5721- and by e-mail - DeedsRequest@hbosplc.com. Please quote our roll number and your panel number in all cases. Where you request the title documents on loan and the mortgage is not being repaid, you must return all the title documents to us when you no longer need them. The only exception to this is where there has been a transaction involving an application for registration, since a charge certificate will no longer be issued. In those circumstances, as well as returning all the other title documents we sent you, you should send us official copy entries of the title (please write our roll number on these) in place of the charge certificate. |
| The Mortgage Lender Limited |
completions@themortgagelender.com Tel: 0344 257 0426 |
| The Mortgage Works |
Deeds Department, if not subject to dematerialisation |
| The Royal Bank of Scotland plc |
For cases where security was registered after 22/6/2009 you should contact the borrower as no title documents are held by us For cases prior to this date: Mortgage Centre, Greenock - Deeds Operations, PO Box 123, Greenock, PA15 1EF DX 599600, Greenock 3 Telephone:0345 7212 600 Offset Flexible Mortgage - RBS Offset Deeds Team, Ground Floor, Lakeside 300 Old Chapel Way Broadland Business Park NORWICH NR7 0WG Telephone: 0345 300 4013 Fax: 0845 878 9338 |
| The Royal Bank of Scotland plc Direct Line Mortgages |
Direct Line Customer Services, Ground Floor, Lakeside 300 Old Chapel Way Broadland Business Park NORWICH NR7 0WG Telephone 0845 300 1400 Fax 0845 878 9659 |
| The Royal Bank of Scotland plc Direct Line One |
Customer Services, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA. DX 719560 Norwich 15 Telephone: 0870 4009696 Fax: 0870 4009625 |
| The Royal Bank of Scotland plc First Active |
First Active Customer Services, Ground Floor, Lakeside 300 Old Chapel Way Broadland Business Park NORWICH NR7 0WG Telephone 0845 300 1400 Fax 0845 878 9659 |
| The Royal Bank of Scotland plc Natwest one Account |
Royal Bank of Scotland Ground Floor, Lakeside 300 Old Chapel Way Broadland Business Park NORWICH NR7 0WG Telephone: 0870 4009696 Fax: 0870 4009625 |
| The Royal Bank of Scotland plc One Account |
Royal Bank of Scotland Ground Floor, Lakeside 300 Old Chapel Way Broadland Business Park NORWICH NR7 0WG Telephone: 0870 4009696 Fax: 0870 4009625 |
| The Royal Bank of Scotland plc Virgin One |
Royal Bank of Scotland Ground Floor, Lakeside 300 Old Chapel Way Broadland Business Park NORWICH NR7 0WG Telephone: 0870 4009696 Fax: 0870 4009625 |
| The Tipton & Coseley Building Society | Deeds Department. |
| Together Personal Finance Limited |
Securities Team Together Personal Finance Limited 2nd Floor, Lake View Lakeside Cheadle Cheshire SK8 3GW Email: securities@togethermoney.com |
| Topaz Finance Ltd |
Homeloan Management Limited, The Bailey, Skipton, North Yorkshire BD23 1DN. Telephone:08448922596 |
| TSB Bank plc |
TSB Bank PLC Mortgages PO Box 453 Mitcheldean GL14 9LR Contact can be made by telephone - no 0345 835 3379. Please quote our account number Please give at least 5 working days notice when making the request. Please note that we do not hold title documents for mortgages completed after February 2001, and copies should be obtained from H M Land Registry |
| Ulster Bank |
Deeds Dispatch, PO Box 123, Greenock, PA15 1EF DX 599600, Greenock 3 Telephone: 01475 551256 Fax: 01475 551884 |
| Vida Homeloans |
Mortgage Services, Vida Homeloans, Gateway House, Gargrave Road, Skipton, North Yorkshire, BD23 2HL |
| Virgin Money |
Existing Mortgages Virgin Money Jubilee House Gosforth Newcastle upon Tyne NE3 4PL Solicitor Helpline: 0345 604 4858 Before we send them to you, we'll released need your written undertaking to hold the deeds to our order and to return them to us within 5 working days of written request. |
| Whistletree (a trading name of TSB Bank plc) |
Deeds Manager, other details as 14.2.1. |
| Yorkshire Bank Home Loans Ltd |
The team at Yorkshire Bank Sunderland SR43 4JF Tel – 0800 121 4203 |
| Yorkshire Building Society |
If we hold these, they can be obtained from the Securities Team, Mortgage Service, Yorkshire Building Society, Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. DX 11798 Bradford. You can also request title deeds online - www.ybs.co.uk/legal/lawyers/html |
| Zephyr Homeloans |
Homeloan Management Limited, The Bailey, Skipton, North Yorkshire BD23 1DN. Telephone:08448922596 |