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Question: 16.1.1. If different from 1.11, contact point for title documents:

Lender Answer
Accord Buy to Let Not applicable as we will not retain any title deeds and documents.
Accord Mortgages Ltd If we hold these, they can be obtained from the Securities Team, Mortgage Service, Accord Mortgages Limited, Yorkshire House, Yorkshire Drive Bradford BD5 8LJ. DX 11798 Bradford. You can also request title deeds online at www.accord.com/lawyers.
Adam & Company See 1.11
Adam & Company International See 1.11

Ahli United Bank (UK) plc Central Administration Unit
Aldermore Bank PLC As 14.2.1.
Allied Irish Bank (GB), a trading name of AIB Group (UK) Refer to AIB Group (UK) plc, Central Securities (GB), 92 Anne Street, Belfast, BT1 3H
April Mortgages As per 1.11
Atom Bank plc All requests should be sent by e-mail to avoid any delays to your transaction. Please contact customeradministrationteam@atombank.co.uk.

Please note: Prior to Atom being able to release any information, we require that our customer contact us directly to note their authority for you to access account information.
Aviva Equity Release UK Ltd See 1.11.
Bank of China Operations Department Loan Administration Team, 1 Lothbury, London EC2R 7DB.
Bank of Ireland (UK) plc Mortgage Services Department, Bank of Ireland UK, PO Box 3191, One Temple Quay, Bristol, BS1 9HY. Tel No 0345 602 7056; Fax No 0117 943 6555. DX 98850 Bristol 2.
Bank of Ireland as Bank of Ireland Mortgages Mortgage Services Department, Bank of Ireland UK, PO Box 3191, One Temple Quay, Bristol, BS1 9HY. Tel No 0845 6027056; Fax No 0117 943 6555. DX 98850 Bristol 2.
Bank of Scotland Beginning A Secured Assets, Barnett Way, Gloucester, GL4 3RL

DX55251 Gloucester 2

Contact can be made by telephone - no.0345 835 5721 or fax no.03456 003856.

Please quote our account number and your panel number in all cases. Where you request the title documents on loan and the mortgage is not being repaid, you must return all the title documents to us when you no longer need them. The only exception to this is where there has been a transaction involving an application for registration, since a charge certificate will no longer be issued. In those circumstances, as well as returning all the other title documents we sent you, you should send us official copy entries of the title (please write our account number on these) in place of the charge certificate.
Bank of Scotland Beginning O Bank of Scotland Plc, Mortgage Operations, Pentland House, 8 Lochside Avenue, Edinburgh, EH12 9DJ. Tel: 0345 603 1136 Fax: 0131 339 2366
Bank of Scotland Private Banking  
Barclays Bank UK PLC Residential Mortgages -
Barclays Mortgage Services
PO Box 8575
Leicester
LE18 9AW

Buy to Let –
If account number has 6 digits use this address:-
Barclays Mortgage Services
Buy To Let
PO Box 274
Leeds
LS11 1FR

If account number has 10 digits use this address:-
Barclays Mortgage Services
Buy To Let
PO Box 8575
Leicester
LE18 9AW
Barnsley Building Soc, a trading name Yorkshire Building Soc If we hold these, they can be obtained from the Securities Team, Mortgage Service, Barnsley Building Society, Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. DX 11798 Bradford. You can also request the deeds online - www.ybs.co.uk/legal/lawyers/html
Birmingham Bank Please see letter of instructions
Birmingham Midshires Following dematerialisation, we have retain no title deeds for mortgage accounts that completed post May 2000. For mortgage accounts that completed pre May 2000, please send your requests to:
1 Lovell Park Road
Leeds
LS1 1NS

DX 11896 LEEDS LOVELL PARK

Tel:0345 835 5721
Bluestone Mortgages As per 14.2.1.
Bradford & Bingley Limited As 1.11a
Britannia, a trading name of The Co-operative Bank plc Deed Store C057, Britannia, Britannia House, Leek Staffordshire Moorlands ST13 5RG or Deed Store, Britannia, DX16351 Leek
Buckinghamshire Building Society Buckinghamshire Building Society, High Street,
Chalfont St Giles, Bucks,
HP8 4QB
e-mail mortgages@bucksbs.co.uk
Tel: 01494 879517
Fax: 01494 877259
Chelsea Building Society (a trading name of Yorkshire BS) If we hold these, they can be obtained from:
Customer Service Centre, Chelsea Building Society, Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. DX 11798 Bradford.
(0345 1 200 872)
CHL Mortgages customerservices@chl.org.uk
Customer Services, CHL Mortgages, Admiral House, Harlington Way, Fleet, Hants, GU51 4YA
Clydesdale Bank plc Mortgage Services
PO BOX 3105
Clydebank
Glasgow
G60 9AU
Tel - 0800 121 4203
Co-operative Bank plc The Co-operative Bank, Mortgages, 1 Balloon Street, Manchester M4 4BE, quoting the mortgage account number.
Coutts See 1.11
Coutts Finance Co See 1.11
Coventry Building Society Existing Lending & Insurance,
Oakfield House,
PO Box 600, Binley,
Coventry,
CV3 9YR
DX 18855 Coventry 2.
Cynergy Bank As per 1.11.b
Danske Bank As at 1.11a
Darlington Building Society Customer Support Department, Principal Office
DB UK Bank Ltd db mortgages
PO Box 890
Newport
NP20 9LZ
Tel: 0845 650 6281
DX Address - not available
Dudley Building Society As 1.11a
Ecology Building Society As 1.7
Family Building Soc (a trading name of National Counties BS) Legal Services Department, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL
Email: legal@familybsoc.co.uk
First Direct  
Fleet Mortgages Mortgage Services on 01252 916776 or
mortgageservices@fleetmortgages.co.uk
Foundation Home Loans Customer Services Department, Foundation Home Loans Limited, 5 Arlington Square, Downshire Way, Bracknell, Berkshire RG12 1WA or DX 122530 Bracknell (2).
If applicable, where title documents have been released on loan and the mortgage is not being repaid, you must return all documents to us on demand or when you no longer need them. If there has been a transaction requiring an application at the Land Registry you should send us official copies of the updated title when returning all other documents.

Furness Building Society Securities at address shown in 1.11a.
GE Money Home Lending Ltd Customer Service Department
Note: When we refer to Customer Service Department as a contact point, please address your communication to GE Money Home Lending Limited, Building 4 Hatters Lane, Croxley Green Business Park, Watford, Hertfordshire, WD18 8YF, DX123800 Croxley 1
Gen H As per 1.11a.
Godiva Mortgages Ltd Existing Lending & Insurance,
Oakfield House,
PO Box 600, Binley,
Coventry,
CV3 9YR
or DX 18855 Coventry 2.
Habito Hey Habito Limited
PO Box 1173
1 George Street
Uxbridge
UB8 9BW
mymortgage@habito.com
Halifax Secured Assets, Barnett Way, Gloucester, GL4 3RL

DX55251 Gloucester 2

Contact can be made by telephone - no.0345 835 5721
or fax no.03456 003856. Please quote our account number.
Halifax Loans Ltd Incoming Deeds, Business Services, Leeds Lovell Park, LS1 1NS. DX11896 Leeds Lovell Park. Contact can be made by telephone - no. 0345 835 5721 and by e-mail - DeedsRequest@hbosplc.com. Please quote our roll number and your panel number in all cases. Where you request the title documents on loan and the mortgage is not being repaid, you must return all the title documents to us when you no longer need them. The only exception to this is where there has been a transaction involving an application for registration, since a charge certificate will no longer be issued. In those circumstances, as well as returning all the other title documents we sent you, you should send us official copy entries of the title (please write our roll number on these) in place of the charge certificate.
Hampden & Co. plc See 1.11
Handelsbanken Refer to the Branch office instructing you.
Harpenden Building Society As 1.11a
Hinckley and Rugby Building Society Principal Office, Deeds Department.
Hodge As per 1.11a
Hodge Equity Release Mortgage Lending Department,
Hodge,
One Central Square,
CARDIFF,
CF10 1FS
Holmesdale Building Society Lender.
HSBC UK Bank plc  
Intelligent Finance Our schedule
Originals (where applicable): personal guarantee (our form L4(EW)(IF)); consent to mortgage.
Copies (where applicable): official copy entries (please write the Intelligent Finance plan number on these); licence to assign; receipted notice of mortgage served on landlord or evidence of service; memorandum and articles of association of management company; section 442 agreement.
DO NOT SEND US ANY OTHER DOCUMENTS (N.B. WE DO NOT NEED THE LEASE WHERE THE TITLE IS LEASEHOLD). PLEASE FORWARD THESE TO THE BORROWER.
Where you request the title documents on loan and the mortgage is not being repaid, you must return all the title documents to us when you no longer need them. The only exception to this is where there has been a transaction involving an application for registration, since a charge certificate will no longer be issued. In those circumstances, as well as returning all the other title documents we sent you, you should send us official copy entries of the title (please write the Intelligent Finance plan number on these) in place of the charge certificate.
Investec Bank plc Please send scanned PDF Copies to RetailServicing@investec.co.uk
ITL Mortgages Existing Lending & Insurance,
Oakfield House,
PO Box 600, Binley,
Coventry,
CV3 9YR
or DX 18855 Coventry 2.

JPMorgan Chase Bank, N.A. Refer to office issuing Mortgage Instructions.
Kensington Mortgage Company Ltd Deeds Administration Department, Kensington Mortgage Company Ltd, PO Box 4760, Maidenhead, SL60 1HU.
Kent Reliance (a trading name of OneSavings Bank plc)  
Keystone Property Finance Keystone Property Finance Limited, P O Box 1175 Harmon House 1 George Street Uxbridge, UB8 9BY Tel: 0345 877 8913
Landbay Partners Limited See 1.11a
Landmark Mortgages Limited Deeds Department
Landmark Mortgages
PO Box 656
Durham
DH1 9LY
Leeds Building Society For all cases other than Limited Company Buy to Let cases:

Document Services Department
26 Sovereign Street
Leeds
LS1 4BJ
DX 12299 Leeds 1

For Limited Company Buy to Let cases only:

LBSgeneraladmin@peppergroup.co.uk


Legal & General Home Finance Ltd Administration Department.
LendInvest See 1.11a
LiveMore Capital LiveMore Capital
PO Box 1202
Uxbridge
UB8 9FT

Telephone: 0344 249 2918
Lloyds Bank plc pre fixed 20/40 Secured Assets, Barnett Way, Gloucester, GL4 3RL

DX55251 Gloucester 2

Contact can be made by telephone - no.0345 8355721
or fax no.08456 003855. Please quote our account number. Please give at least 5 working days notice when making the request. Please note that for mortgages completed after February 2001, deeds are retained by the Land Registry in accordance with S.63
Lloyds Bank plc pre fixed 50/30/77 Secured Assets, Barnett Way, Gloucester, GL4 3RL
DX55251 Gloucester 2

Contact can be made by telephone - no.0345 8355721
or fax no.03456 003855. Please quote our account number
Please give at least 5 working days notice when making the request. Please note that for mortgages completed after February 2001, deeds are retained by the Land Registry in accordance with S.63
Lloyds TSB Scotland plc Secured Assets, Barnett Way, Gloucester, GL4 3RL

DX 55253 GLOUCESTER (2)

Contact can be made by telephone - no 0345 835 5721.or fax no.03456 003856. Please quote our account number

Please give at least 5 working days notice when making the request. Please note that for mortgages completed after February 2001, deeds are retained by the Land Registry in accordance with S.63
M&S Bank M&S Bank, PO Box 12, Skipton, BD23 2HL. Telephone Number 0345 002 1128 Fax 0345 111 0322
Magellan Homeloans  
Manchester Building Society Mortgage Customer Services Department.
Market Harborough Building Society As per 14.2.1
Masthaven Bank As per 14.2.1.
Metro Bank plc Mortgage Admin Team – 0345 319 1200
ModaMortgages Please note that no title deeds will be retained, please do not make a request
Molo Finance As 1.11a.
Monmouthshire Building Society Mortgage Servicing Department
Monmouthshire Building Society
Monmouthshire House
John Frost Square
Newport
NP20 1PX

mortgageservicingsupport@monbs.com
Mortgage Agency Services Mortgage Agency Services PO Box 138 Plymouth Devon PL1 1XY
Mortgage Express As 1.11a
Mortgage Express No 2 Securities Department Customer Services Mortgage Express P O Box 88 Crossflatts Bingley BD16 2UA DX 723060 Bingley 4 Telephone Number 01274 554021 Fax 0870 607 1182
MPowered Mortgages redemptions.uk@bcmglobal.com
National Counties Building Society Legal Services Department, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL
Email: legal@familybsoc.co.uk
National Westminster Bank plc For cases where security was registered after 22/6/2009 you should contact the borrower as no title documents are held by us
For cases prior to this date:

Mortgage Centre - Deeds Operations, PO Box 123, Greenock, PA15 1EF
DX 599600, Greenock 3
Telephone:0345 302 0190

Offset Flexible Mortgage -
NatWest Offset Deeds Team,
Ground Floor, Lakeside 300
Old Chapel Way
Broadland Business Park
NORWICH
NR7 0WG

Telephone: 0345 300 4012
Fax: 0845 878 9338
Nationwide Building Society www.nationwide.co.uk/lawyers
Nedbank Private Wealth Ltd You should refer to us.
New Street Mortgages New Street Mortgages, PO Box 4760, Maidenhead, SL60 1HU. Tel: 0333-300-3100, Fax: 0333-300-3132, email: enquiries@newstreetmortgages.com
NRAM Ltd See 1.11a
Paragon Buy to Let Mortgages The Securities Department Paragon Buy to Let Mortgages, 51 Homer Road, Solihull, West Midlands B91 3QJ, telephone number 0345 849 4090, fax number 0345 849 4091, MDX 14031 Solihull 2.
Paragon Residential Owner-Occupied Mortgages The Securities Department, 51 Homer Road, Solihull, West Midlands B91 3QJ, telephone number 0345 849 4090, fax number 0345 849 4091, MDX 14031 Solihull 2.
Paratus AMC Ltd Customer Services Department, Foundation Home Loans Limited, 5 Arlington Square, Downshire Way, Bracknell, Berkshire RG12 1WA or DX 122530 Bracknell (2).
Where title documents have been released on loan and the mortgage is not being repaid, you must return all documents to us on demand or when you no longer need them. If there has been a transaction requiring an application at the Land Registry you should send us official copies of the updated title when returning all other documents.
Parity Trust As 1.7
Pepper Money Please contact Pepper Money, Servicing Department Harman House, 1 George Street, Uxbridge, Middlesex, UB8 1QQ
Pepper Money (PUK) Please contact Pepper Money, Servicing Department Harman House, 1 George Street, Uxbridge, Middlesex, UB8 1QQ
Perenna Please contact our Mortgage Servicing team by either telephone: 0333 344 2833 or
Email: mortgageservicing@perenna.co.uk

Before we send them to you an undertaking will be required to hold the deeds to our order and to return them to us within 5 working days of written request.
Platform (a trading name of The Co-operative Bank p.l.c.) Refer to Customer Services Dept, PO Box 237, Plymouth, PL1 1WG or DX 133791 Plymouth 13
Precise Mortgages (Charter Court Financial Services Ltd) Please note that no title deeds will be retained, please do not make a request.
Principality Building Society Mortgage Administration Department
PO Box 89
Queen Street
CARDIFF
CF10 1UA
0330 333 4000
Reliance Bank Ltd mortgages@reliancebankltd.com or
0207 398 5422 - Option 1 Discuss New Lending/Option 2 Discuss existing Reliance Bank Mortgage
Rooftop Mortgages Ltd Refer to the Solicitors instructions.
Saffron Building Society Mortgage.servicing@saffronbs.co.uk
Telephone 01799 582920
Fax 01799 581901
Saffron Building Society, Saffron House, 1A. Market Street, Saffron Walden, Essex. CB10 1HX
Sainsbury's Bank Sainsbury’s Bank Mortgages, PO Box 12, Gateway House, Gargrave Road, Skipton, BD23
Santander UK plc The Mortgage Operations office having conduct of the Borrower's mortgage account.
Scottish Building Society Head Office
SBS House
193 Dalry Road
Edinburgh EH11 2EF
Tel: 0131 313 7700
Email: mortgages @scotbs.co.uk
Scottish Widows Bank Secured Assets
1 Lovell Park Road
Leeds
West Yorkshire
LS1 1NS

DX 11896 Lovell Park Road Leeds
Secure Trust Bank PLC As 14.2.1
Skipton Building Society Customer Delivery Mortgages Team
Please note we are fully dematerialised.
St James Place Bank Outgoing Deeds, Deeds Customer Services, Trinity Road, Halifax, HX1 2RG (DX11896 Halifax)
Telephone - 01422 333342
E-Mail - DeedsRequest@hbosplc.com
Please quote the St James'Place Bank account reference number and your panel number in all cases.
Where you request the title documents on loan and the mortgage is not being repaid, you must return all the documents to us when you no longer need them. The only exception to this is where there has been a transaction involving an application for registration, since a charge certificate will no longer be issued. In those circumstances, as well as returning all the other title documents we sent you, you should send us official copy entries of the title (please write the St.James'Place Bank account reference number on these)in place of the charge certificate.
State Bank of India UK State Bank of India, Deeds Team, PO Box 1018, Ipswich, Suffolk, IP1 9WJ.
Swansea Building Society 11/12 Cradock Street
Swansea
SA1 3EW
01792 739100
The Mortgage Business Business Services, Leeds Lovell Park, LS1 1NS. DX11896 Leeds Lovell Park. Contact can be made by telephone - no. 0345 835 5721- and by e-mail - DeedsRequest@hbosplc.com. Please quote our roll number and your panel number in all cases. Where you request the title documents on loan and the mortgage is not being repaid, you must return all the title documents to us when you no longer need them. The only exception to this is where there has been a transaction involving an application for registration, since a charge certificate will no longer be issued. In those circumstances, as well as returning all the other title documents we sent you, you should send us official copy entries of the title (please write our roll number on these) in place of the charge certificate.
The Mortgage Lender Limited completions@themortgagelender.com

Tel: 0344 257 0426
The Mortgage Works Deeds Department, if not subject to dematerialisation
The Royal Bank of Scotland plc For cases where security was registered after 22/6/2009 you should contact the borrower as no title documents are held by us
For cases prior to this date:
Mortgage Centre, Greenock - Deeds Operations, PO Box 123, Greenock, PA15 1EF
DX 599600, Greenock 3
Telephone:0345 7212 600

Offset Flexible Mortgage - RBS Offset Deeds Team,
Ground Floor, Lakeside 300
Old Chapel Way
Broadland Business Park
NORWICH
NR7 0WG

Telephone: 0345 300 4013
Fax: 0845 878 9338
The Royal Bank of Scotland plc Direct Line Mortgages Direct Line Customer Services,
Ground Floor, Lakeside 300
Old Chapel Way
Broadland Business Park
NORWICH
NR7 0WG

Telephone 0845 300 1400
Fax 0845 878 9659
The Royal Bank of Scotland plc Direct Line One Customer Services, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA. DX 719560 Norwich 15
Telephone: 0870 4009696
Fax: 0870 4009625
The Royal Bank of Scotland plc First Active First Active Customer Services,
Ground Floor, Lakeside 300
Old Chapel Way
Broadland Business Park
NORWICH
NR7 0WG

Telephone 0845 300 1400
Fax 0845 878 9659
The Royal Bank of Scotland plc Natwest one Account Customer Services,
Ground Floor, Lakeside 300
Old Chapel Way
Broadland Business Park
NORWICH
NR7 0WG

DX 719560 Norwich 15
Telephone: 0870 4009696
Fax: 0870 4009625
The Royal Bank of Scotland plc One Account Customer Services,
Ground Floor, Lakeside 300
Old Chapel Way
Broadland Business Park
NORWICH
NR7 0WG

DX 719560 Norwich 15

Telephone: 0870 4009696
Fax: 0870 4009625
The Royal Bank of Scotland plc Virgin One Customer Services,
Ground Floor, Lakeside 300
Old Chapel Way
Broadland Business Park
NORWICH
NR7 0WG

DX 719560 Norwich 15
Telephone: 0870 4009696
Fax: 0870 4009625
The Tipton & Coseley Building Society Deeds Department.
Together Personal Finance Limited Securities Team
Together Personal Finance Limited
2nd Floor, Lake View
Lakeside
Cheadle
Cheshire
SK8 3GW
Email: securities@togethermoney.com
Topaz Finance Ltd Homeloan Management Limited, The Bailey, Skipton, North Yorkshire BD23 1DN.
Telephone:08448922596
TSB Bank plc TSB Bank PLC
Deeds Team
Barnett Way
Barnwood
Gloucester
GL4 3DU

Contact can be made by telephone - no 0345 835 3380 or fax no.08456 002366. Please quote our account number

Please give at least 5 working days notice when making the request. Please note that we do not hold title documents for mortgages completed after February 2001, and copies should be obtained from H M Land Registry
Ulster Bank Deeds Dispatch, PO Box 123, Greenock, PA15 1EF
DX 599600, Greenock 3
Telephone: 01475 551256
Fax: 01475 551884
Vida Homeloans Mortgage Services,
Vida Homeloans,
Gateway House,
Gargrave Road,
Skipton,
North Yorkshire,
BD23 2HL
Virgin Money Existing Mortgages
Virgin Money
Jubilee House
Gosforth
Newcastle upon Tyne
NE3 4PL

or DX 60350 Gosforth 2

Before we send them to you, we'll released need your written undertaking to hold the deeds to our order and to return them to us within 5 working days of written request.
Whistletree (a trading name of TSB Bank plc) Deeds Manager,
other details as 14.2.1.
Yorkshire Bank Home Loans Ltd Mortgage Services
PO BOX 3105
Clydebank
Glasgow
G60 9AU
Tel - 0800 121 4203
Yorkshire Building Society If we hold these, they can be obtained from the Securities Team, Mortgage Service, Yorkshire Building Society, Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ.
DX 11798 Bradford. You can also request title deeds online - www.ybs.co.uk/legal/lawyers/html
Zephyr Homeloans Homeloan Management Limited, The Bailey, Skipton, North Yorkshire BD23 1DN.
Telephone:08448922596