Answers for England and Wales

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Question: 17.1.1. If different from 1.11, contact point for redemption statements:

Lender Answer
Accord Buy to Let Please request a redemption statement online at https://online.accordmortgages.com/public/contact_us/deeds.do
Accord Mortgages Ltd Please request a redemption statement online at https://online.accordmortgages.com/public/contact_us/deeds.do
Adam & Company See 1.11
Adam & Company International See 1.11

Ahli United Bank (UK) plc Central Administration Unit
Aldermore Bank PLC As 14.2.1.
Allied Irish Bank (GB), a trading name of AIB Group (UK) Refer to AIB Group (UK) plc, Central Securities (GB), 92 Anne Street, Belfast, BT1 3H
April Mortgages As per 1.11
Atom Bank plc You can request a redemption statement for an Atom Bank customer on our Digital Mortgages website at: https://www.digitalmortgages.net/residential/redemptions.

Requests will only be accepted via this website, we will no longer accept requests via other means.

Statements will be generated and uploaded to the customer’s document Vault within the Atom Bank App. From here, the customer can share this statement with you.
Aviva Equity Release UK Ltd See 1.11.
Bank of China Operations Department Loan Administration Team, 1 Lothbury, London EC2R 7DB.
mortgage.admin@bank-of-china.com
Bank of Ireland (UK) plc Via LMS Secure Link, otherwise to Mortgage Services Department, Bank of Ireland UK, PO Box 3191, One Temple Quay, Bristol, BS1 9HY. Tel No 0345 602 7056; Fax No 0117 943 6555. DX 98850 Bristol 2.
Bank of Ireland as Bank of Ireland Mortgages Via LMS Secure Link, otherwise to Mortgage Services Department, Bank of Ireland UK, PO Box 3191, One Temple Quay, Bristol, BS1 9HY. Tel No 0345 602 7056; Fax No 0117 943 6555. DX 98850 Bristol 2.
Bank of Scotland Beginning A www.halifax.co.uk/conveyancers
Bank of Scotland Beginning O www.halifax.co.uk/conveyancers
Bank of Scotland Private Banking  
Barclays Bank UK PLC Residential Mortgages -
Barclays Mortgage Services
PO Box 8575
Leicester
LE18 9AW

Buy to Let –
If account number has 6 digits use this address:-
Barclays Mortgage Services
Buy To Let
PO Box 274
Leeds
LS11 1FR

If account number has 10 digits use this address:-
Barclays Mortgage Services
Buy To Let
PO Box 8575
Leicester
LE18 9AW
Barnsley Building Soc, a trading name Yorkshire Building Soc Please request a redemption statement online at https://www.ybs.co.uk/mortgages/help/requesting-a-redemption-statement/index.html

Birmingham Bank mortgages@birminghambank.com
Birmingham Midshires www.halifax.co.uk/conveyancers
Bluestone Mortgages As per 14.2.1.
Bradford & Bingley Limited As 1.11a
Britannia, a trading name of The Co-operative Bank plc Existing Mortgage Business, Britannia, Britannia House, Leek Staffordshire Moorlands ST13 5RG or Existing Mortgage Business, C030, Britannia DX 16351 Leek
Buckinghamshire Building Society Buckinghamshire Building Society, High Street,
Chalfont St Giles, Bucks,
HP8 4QB
e-mail mortgages@bucksbs.co.uk
Tel: 01494 879517
Fax: 01494 877259
Chelsea Building Society (a trading name of Yorkshire BS) Please request a redemption statement online at https://online.thechelsea.co.uk/public/contact_us/deeds.do
CHL Mortgages Customer Services, Capital Home Loans Ltd, Admiral House, Harlington Way, Fleet, Hants, GU51 4YA
Clydesdale Bank plc Mortgage Services
PO BOX 3105
Clydebank
Glasgow
G60 9AU
Tel - 0800 121 4203
Co-operative Bank plc The Co-operative Bank, Mortgages, 1 Balloon Street, Manchester M4 4BE.
Coutts See 1.11
Coutts Finance Co See 1.11
Coventry Building Society Existing Lending & Insurance,
Oakfield House,
PO Box 600, Binley,
Coventry,
CV3 9YR

DX 18855 Coventry 2.
Tel. 0800 1218899
Fax. 02476 839300
Cynergy Bank Cynergy Bank
Mortgage Servicing Team
PO Box 80030
London
EC4P 4NG
Tel: 020 8267 7340
Email: creditdelivery@cynergybank.co.uk
Danske Bank Danske Bank
Mortgage Customer Support Team
Personal Collateral Team, Killeaton House
41 Mosside Road, Dunmurry
Belfast, BT17 9HH
DX 2015 NR BELFAST 2
Darlington Building Society Customer Support Department, Principal Office.
Please advise reason for redemption e.g. sale, remortgage, inheritance
DB UK Bank Ltd db mortgages
PO Box 890
Newport
NP20 9LZ
Tel: 0845 650 6281
DX Address - not available
Dudley Building Society As 1.11a, however please use the following email instead:
Mortgages@dudleybuildingsociety.co.uk
Ecology Building Society As 1.7
Family Building Soc (a trading name of National Counties BS) Family Service Team, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL
First Direct See 1.11 for contact points. Only submit a request for a redemption statement using one method, if submitting by fax, a hard copy by post is not required.
Fleet Mortgages Mortgage Services on 01252 916776 or
mortgageservices@fleetmortgages.co.uk
Foundation Home Loans Customer Services Department, Foundation Home Loans Limited, 5 Arlington Square, Downshire Way, Bracknell, Berkshire RG12 1WA or DX 122530 Bracknell (2). Email:customerservices@foundationhomeloans.co.uk
Tel: 01344 770 8030
Furness Building Society Mortgage Redemptions at address shown in 1.11.
GE Money Home Lending Ltd Redemptions Department. Note: When we refer to Redemptions Department as a contact point, please address your communication to GE Money Home Lending Limited, Building 4 Hatters Lane, Croxley Green Business Park, Watford, Hertfordshire, WD18 8YF, DX123800 Croxley 1
Gen H redemptions@generationhome.com
Godiva Mortgages Ltd Existing Lending & Insurance,
Oakfield House,
PO Box 600, Binley,
Coventry,
CV3 9YR
or DX 18855 Coventry 2.
Tel. 0800 1218899
Fax. 02476 839300
Habito Hey Habito Limited
PO Box 1173
1 George Street
Uxbridge
UB8 9BW
mymortgage@habito.com
Halifax www.halifax.co.uk/conveyancers
Halifax Loans Ltd Halifax Loans Limited, Trinity Road, Halifax, HX1 2RG
Hampden & Co. plc See 1.11
Handelsbanken Refer to the Branch office instructing you.
Harpenden Building Society As 1.11a
Hinckley and Rugby Building Society Principal Office, Mortgage Department, Advances Section.
Hodge Mortgage Lending Department,
Hodge,
One Central Square,
CARDIFF,
CF10 1FS

support@hodge.co.uk
Hodge Equity Release Mortgage Lending Department,
Hodge,
One Central Square,
CARDIFF,
CF10 1FS
Holmesdale Building Society Lender.
HSBC UK Bank plc See 1.11 for contact points.

You must submit a request for a redemption statement via the smart form on https://www.lms.com/conveyancerzone/Pages/Documents.aspx
Intelligent Finance Securities, Intelligent Finance, PO Box 890, Leeds, LS1 9UG

Investec Bank plc RetailServicing@investec.co.uk

ITL Mortgages Existing Lending & Insurance,
Oakfield House,
PO Box 600, Binley,
Coventry,
CV3 9YR

or DX 18855 Coventry 2.
Tel. 0800 1218899
Fax. 02476 839300
JPMorgan Chase Bank, N.A. Refer to Solicitor Instructions.
Kensington Mortgage Company Ltd Redemption Department, Kensington Mortgage Company Ltd, PO Box 4760, Maidenhead, SL60 1HU.
Kent Reliance (a trading name of OneSavings Bank plc) Lending Department. See address at 16.5.3a
Keystone Property Finance Keystone Property Finance Limited, P O Box 1175 Harmon House 1 George Street Uxbridge, UB8 9BY Tel: 0345 877 8913
Landbay Partners Limited Customer Services Department, Landbay Partners Limited PO Box 1090 Ipswich IP1 9DW (telephone 03300 536825).
Landmark Mortgages Limited Redemptions Manager
Landmark Mortgages
PO Box 656
Durham
DH1 9LY

Tel - 0330 159 7172
Leeds Building Society For accounts other than Limited Company Buy to Let accounts, redemption statements should be requested through the secure LMS portal, Conveyancer Zone. Once available the redemption statement will be sent to the requesting law firm via their email address.

If a firm of solicitors are not on LMS panel meaning their details can’t be validated to use the Conveyancer Zone or the site is down then they should email the request to lbssecuremortadmin@leedsbuildingsociety.co.uk.

If a written request has been made within the last three months, you can call our Contact Centre on 03450 50 50 75 who will be able to issue a revised statement. After three months a new request must be made.

For Limited Company Buy to Let accounts only redemption statements should be requested through LBSredemptions@peppergroup.co.uk
Legal & General Home Finance Ltd Administration Department.
LendInvest See 1.11a
LiveMore Capital LiveMore Capital
PO Box 1202
Uxbridge
UB8 9FT

Telephone: 0344 249 2918
Lloyds Bank plc pre fixed 20/40 www.halifax.co.uk/conveyancers
Lloyds Bank plc pre fixed 50/30/77 www.halifax.co.uk/conveyancers
Lloyds TSB Scotland plc Please see 16.3.2 above and give at least 5 days notice from making the request.
M&S Bank M&S Bank, PO Box 12, Skipton, BD23 2HL. Telephone Number 0345 002 1128 Fax 0345 111 0322
Magellan Homeloans  
Manchester Building Society Mortgage Customer Services Department.
Market Harborough Building Society As per 16.3.2
Masthaven Bank As per 14.2.1.
Metro Bank plc You can request a redemption statement using either of the following methods:
Call - Mortgage Admin Team on 0345 08 08 500 or
Email - mortgageredemptionstatements@metrobank.plc.uk
Post - Mortgage Admin Team, Metro Bank PLC, PO Box 1130, Uxbridge, UB8 9XX.
ModaMortgages Telephone number is 0300 373 0869 – the customer would then select the relevant option.

Email – support@customers-modamortgages.co.uk

Postal Address:
ModaMortgages
PO Box 1044
Ipswich
IP1 9YA.
Molo Finance Molo Finance
84 Eccleston Square
London
SW1V 1PX
mortgages@molofinance.com
Phone: 0330 0583322, option 2

For loans where the legal title holder is "ColCap Financial UK Limited", email support@molofinance.com
Monmouthshire Building Society Redemption statements can be requested using our online form which is available on our website at:

https://www.monbs.com/redemption-statement-request-form/

Redemptionsupport@monbs.com

Redemption Statement will be sent to you via 2nd class post by default. If you want to receive the statement via encrypted email, please call our Mortgage Servicing team on the number mentioned below.
Mortgage Agency Services Mortgage Agency Services PO Box 138 Plymouth Devon PL1 1XY
Mortgage Express As 1.11a
Mortgage Express No 2  
MPowered Mortgages redemptions.uk@bcmglobal.com
National Counties Building Society Mortgage Account Service Team, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL
National Westminster Bank plc For NatWest Personal Mortgages all requests for a Redemption Statement must be submitted online via LMS Secure Link Secure Link (lms.com), starting a new query and selecting ‘Redemption Statement’ from the drop down list. We no longer accept requests by any other method i.e. fax, telephone or post. Further guidance can be found on the conveyancers website www.natwest.com/conveyancers. If you do not have LMS membership please telephone our Mortgage Centre on 0345 302 0190.

Please note this does not include Offset Mortgages. For Offset cases please submit a written request confirming the mortgage account number and sort code, along with confirmation you are acting for the borrower or with the borrower’s authority, the expected date of redemption and a fax number we can use to send the statement write or call us at the contact point below:-

Redemptions Team, Ground Floor, Lakeside 300
Old Chapel Way
Broadland Business Park
NORWICH
NR7 0WG


or fax on 0870 4009625

or email CMSRedemptionsTeam@natwest.com
Nationwide Building Society Redemption Statements should be ordered through www.nationwide.co.uk
Lawyers Information - Request for Redemption Statement
Nedbank Private Wealth Ltd Please refer to us for instructions.
New Street Mortgages New Street Mortgages, PO Box 4760, Maidenhead, SL60 1HU. Tel: 0333-300-3100, Fax: 0333-300-3132, email: enquiries@newstreetmortgages.com
NRAM Ltd See 1.11a
Paragon Buy to Let Mortgages As 16.3.2
Paragon Residential Owner-Occupied Mortgages As 16.3.2.
Paratus AMC Ltd Customer Services Department, Foundation Home Loans Limited, 5 Arlington Square, Downshire Way, Bracknell, Berkshire RG12 1WA or DX 122530 Bracknell (2). Email:customerservicesreferrals@foundationhomeloans.co.uk/ Tel: 0344 770 8030
Parity Trust As 1.7
Pepper Money Please contact Pepper Money, Servicing Department Harman House, 1 George Street, Uxbridge, Middlesex, UB8 1QQ
Pepper Money (PUK) Please contact Pepper Money, Servicing Department Harman House, 1 George Street, Uxbridge, Middlesex, UB8 1QQ
Perenna Please contact our Customer Support team by either telephone: 0333 344 2833 or
Email: mortgageservicing@perenna.co.uk
Platform (a trading name of The Co-operative Bank p.l.c.) Refer to Customer Services Dept, PO Box 237, Plymouth, PL1 1WG or DX 133791 Plymouth 13
Precise Mortgages (Charter Court Financial Services Ltd) Mortgage Servicing Team at PO Box 6075 , Wolverhampton, WV10 6TD or 0800 298 5714
Principality Building Society Mortgage Administration Department
PO Box 89
Queen Street
CARDIFF
CF10 1UA
0330 333 4000
Reliance Bank Ltd Mortgages@reliancebankltd.com
Rooftop Mortgages Ltd Refer to the Solicitors instructions.
Saffron Building Society Mortgage.servicing@saffronbs.co.uk
Fax 01799 581901
Saffron Building Society, Saffron House, 1A. Market Street, Saffron Walden, Essex. CB10 1HX
Sainsbury's Bank Sainsbury’s Bank Mortgages, PO Box 12, Gateway House, Gargrave Road, Skipton, BD23 2HL
Santander UK plc Refer to Mortgage Operations office instructing you (The borrower should be able to confirm which Mortgage Operations office controls their mortgage account).
Scottish Building Society  
Scottish Widows Bank Mortgage Customer Services Department (see 16.3.2).
You can also request a redemption statement online at https://www.scottishwidows.co.uk/secure/forms/bank/conveyancers/redemption-statement
Secure Trust Bank PLC As 14.2.1
Skipton Building Society Customer Delivery Mortgage Repayments Team
St James Place Bank Mortgage Administration, St James's Place Bank, Administration Centre, PO Box 1869, Livingston EH54 7XS
State Bank of India UK State Bank of India, Redemptions Team, PO Box 1018, Ipswich, Suffolk, IP1 9WJ.
Swansea Building Society 11/12 Cradock Street
Swansea
SA1 3EW
01792 739100
The Mortgage Business The Mortgage Business, PO Box 548, Leeds LS1 1WU Fax no. 0845 6039009
The Mortgage Lender Limited completions@themortgagelender.com

Tel: 0344 257 0426
The Mortgage Works Accounting Servicing
The Royal Bank of Scotland plc For RBS Personal Mortgages all requests for a Redemption Statement must be submitted online via LMS Secure Link Secure Link (lms.com), starting a new query and selecting ‘Redemption Statement’ from the drop down list. We no longer accept requests by any other method i.e. fax, telephone or post. Further guidance can be found on the conveyancers website www.rbs.co.uk/conveyancers. If you do not have LMS membership please telephone our Mortgage Centre on 0345 302 0190.

Please note this does not include Offset Mortgages. For Offset cases please submit a written request confirming the mortgage account number and sort code, along with confirmation you are acting for the borrower or with the borrower’s authority, the expected date of redemption and a fax number we can use to send the statement write or call us at the contact point below:-

Redemptions Team,
Ground Floor, Lakeside 300
Old Chapel Way
Broadland Business Park
NORWICH
NR7 0WG


or fax on 0870 4009625

or email CMSRedemptionsTeam@natwest.com
The Royal Bank of Scotland plc Direct Line Mortgages Direct Line Customer Services, Ground Floor, Lakeside 300
Old Chapel Way
Broadland Business Park
NORWICH
NR7 0WG

Telephone 0845 300 1400
Fax 0870 400 9625
The Royal Bank of Scotland plc Direct Line One Customer Services, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA. DX 719560 Norwich 15
Telephone: 0870 4009696
Fax: 0870 4009625
The Royal Bank of Scotland plc First Active First Active Customer Services,
Ground Floor, Lakeside 300
Old Chapel Way
Broadland Business Park
NORWICH
NR7 0WG

Telephone 0845 303 0200
Fax 0870 400 9625
The Royal Bank of Scotland plc Natwest one Account Please submit a written request confirming the mortgage account number and sort code, along with confirmation you are acting for the borrower or with the borrower’s authority, the expected date of redemption and a fax number we can use to send the statement write or call us at the contact point below:-

Redemptions Team,
Ground Floor, Lakeside 300
Old Chapel Way
Broadland Business Park
NORWICH
NR7 0WG

or fax on 0870 4009625

or email CMSRedemptionsTeam@natwest.com

Further guidance can be found on the conveyancers website www.rbs.co.uk/conveyancers
The Royal Bank of Scotland plc One Account Please submit a written request confirming the mortgage account number and sort code, along with confirmation you are acting for the borrower or with the borrower’s authority, the expected date of redemption and a fax number we can use to send the statement write or call us at the contact point below:-

Redemptions Team,
Ground Floor, Lakeside 300
Old Chapel Way
Broadland Business Park
NORWICH
NR7 0WG


or fax on 0870 4009625

or email CMSRedemptionsTeam@natwest.com

Further guidance can be found on the conveyancers website www.rbs.co.uk/conveyancers

The Royal Bank of Scotland plc Virgin One Please submit a written request confirming the mortgage account number and sort code, along with confirmation you are acting for the borrower or with the borrower’s authority, the expected date of redemption and a fax number we can use to send the statement write or call us at the contact point below:-

Redemptions Team,
Ground Floor, Lakeside 300
Old Chapel Way
Broadland Business Park
NORWICH
NR7 0WG


or fax on 0870 4009625

or email CMSRedemptionsTeam@natwest.com

Further guidance can be found on the conveyancers website www.rbs.co.uk/conveyancers
The Tipton & Coseley Building Society Administration Department.
Together Personal Finance Limited Customer Care Team
Together Personal Finance Limited
1st Floor, Lake View
Lakeside
Cheadle
Cheshire
SK8 3GW
Email: customercare@togethermoney.com
Tel: 0161-933-7403
Fax: 0161-956-3275
Topaz Finance Ltd Topaz Finance Limited
Gateway House, Gargrave Road,
Skipton,
North Yorkshire,
BD23 2HL
0345 389 1672
TSB Bank plc Please go to tsb.co.uk/request-a-redemption-statement. We’ll process your request within 2 working days and send the redemption statement back to you via email.
Ulster Bank UBS Statement Team, PO Box 123, Greenock, PA15 1EF
DX 599600,Greenock 3
Telephone: 08457 212600
Fax: 0131 523 9559
Vida Homeloans Mortgage Services,
Vida Homeloans,
Gateway House,
Gargrave Road,
Skipton,
North Yorkshire,
BD23 2HL
Virgin Money Existing Mortgages
Virgin Money
Jubilee House
Gosforth
Newcastle upon Tyne
NE3 4PL

or DX 60350 Gosforth 2

Solicitors Helpline: 0345 604 4858
Fax: 0191 213 4444
Whistletree (a trading name of TSB Bank plc) Details as 1.11a
Yorkshire Bank Home Loans Ltd Mortgage Services
PO BOX 3105
Clydebank
Glasgow
G60 9AU
Tel - 0800 121 4203
Yorkshire Building Society Please request a redemption statement online at https://www.ybs.co.uk/mortgages/help/requesting-a-redemption-statement/index.html


Zephyr Homeloans As per 1.11