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Question: 17.1.1. If different from 1.11, contact point for redemption statements:
| Lender | Answer |
|---|---|
| Accord Buy to Let | Please request a redemption statement online at https://online.accordmortgages.com/public/contact_us/deeds.do |
| Accord Mortgages Ltd | Please request a redemption statement online at https://online.accordmortgages.com/public/contact_us/deeds.do |
| Adam & Company | See 1.11 |
| Adam & Company International |
See 1.11 |
| Ahli United Bank (UK) plc | Central Administration Unit |
| Aldermore Bank PLC | As 14.2.1. |
| Allied Irish Bank (GB), a trading name of AIB Group (UK) | Refer to AIB Group (UK) plc, Central Securities (GB), 92 Anne Street, Belfast, BT1 3H |
| April Mortgages | As per 1.11 |
| Atom Bank plc |
You can request a redemption statement for an Atom Bank customer on our Digital Mortgages website at: https://www.digitalmortgages.net/residential/redemptions. Requests will only be accepted via this website, we will no longer accept requests via other means. Statements will be generated and uploaded to the customer’s document Vault within the Atom Bank App. From here, the customer can share this statement with you. |
| Aviva Equity Release UK Ltd | See 1.11. |
| Bank of China |
Operations Department Loan Administration Team, 1 Lothbury, London EC2R 7DB. mortgage.admin@bank-of-china.com |
| Bank of Ireland (UK) plc | Via LMS Secure Link, otherwise to Mortgage Services Department, Bank of Ireland UK, PO Box 3191, One Temple Quay, Bristol, BS1 9HY. Tel No 0345 602 7056; Fax No 0117 943 6555. DX 98850 Bristol 2. |
| Bank of Ireland as Bank of Ireland Mortgages | Via LMS Secure Link, otherwise to Mortgage Services Department, Bank of Ireland UK, PO Box 3191, One Temple Quay, Bristol, BS1 9HY. Tel No 0345 602 7056; Fax No 0117 943 6555. DX 98850 Bristol 2. |
| Bank of Scotland Beginning A |
www.halifax.co.uk/conveyancers |
| Bank of Scotland Beginning O |
www.halifax.co.uk/conveyancers |
| Bank of Scotland Private Banking | |
| Barclays Bank UK PLC |
Residential Mortgages - Barclays Mortgage Services PO Box 8575 Leicester LE18 9AW Buy to Let – If account number has 6 digits use this address:- Barclays Mortgage Services Buy To Let PO Box 274 Leeds LS11 1FR If account number has 10 digits use this address:- Barclays Mortgage Services Buy To Let PO Box 8575 Leicester LE18 9AW |
| Barnsley Building Soc, a trading name Yorkshire Building Soc |
Please request a redemption statement online at https://www.ybs.co.uk/mortgages/help/requesting-a-redemption-statement/index.html |
| Birmingham Bank | mortgages@birminghambank.com |
| Birmingham Midshires | www.halifax.co.uk/conveyancers |
| Bluestone Mortgages | As per 14.2.1. |
| Bradford & Bingley Limited | As 1.11a |
| Britannia, a trading name of The Co-operative Bank plc |
Existing Mortgage Business, Britannia, Britannia House, Leek Staffordshire Moorlands ST13 5RG or Existing Mortgage Business, C030, Britannia DX 16351 Leek |
| Buckinghamshire Building Society |
Buckinghamshire Building Society, High Street, Chalfont St Giles, Bucks, HP8 4QB e-mail mortgages@bucksbs.co.uk Tel: 01494 879517 Fax: 01494 877259 |
| Chelsea Building Society (a trading name of Yorkshire BS) | Please request a redemption statement online at https://online.thechelsea.co.uk/public/contact_us/deeds.do |
| CHL Mortgages | Customer Services, Capital Home Loans Ltd, Admiral House, Harlington Way, Fleet, Hants, GU51 4YA |
| Clydesdale Bank plc |
Mortgage Services PO BOX 3105 Clydebank Glasgow G60 9AU Tel - 0800 121 4203 |
| Co-operative Bank plc | The Co-operative Bank, Mortgages, 1 Balloon Street, Manchester M4 4BE. |
| Coutts | See 1.11 |
| Coutts Finance Co | See 1.11 |
| Coventry Building Society |
Existing Lending & Insurance, Oakfield House, PO Box 600, Binley, Coventry, CV3 9YR DX 18855 Coventry 2. Tel. 0800 1218899 Fax. 02476 839300 |
| Cynergy Bank |
Cynergy Bank Mortgage Servicing Team PO Box 80030 London EC4P 4NG Tel: 020 8267 7340 Email: creditdelivery@cynergybank.co.uk |
| Danske Bank |
Danske Bank Mortgage Customer Support Team Personal Collateral Team, Killeaton House 41 Mosside Road, Dunmurry Belfast, BT17 9HH DX 2015 NR BELFAST 2 |
| Darlington Building Society |
Customer Support Department, Principal Office. Please advise reason for redemption e.g. sale, remortgage, inheritance |
| DB UK Bank Ltd |
db mortgages PO Box 890 Newport NP20 9LZ Tel: 0845 650 6281 DX Address - not available |
| Dudley Building Society |
As 1.11a, however please use the following email instead: Mortgages@dudleybuildingsociety.co.uk |
| Ecology Building Society | As 1.7 |
| Family Building Soc (a trading name of National Counties BS) |
Family Service Team, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL |
| First Direct |
See 1.11 for contact points. Only submit a request for a redemption statement using one method, if submitting by fax, a hard copy by post is not required. |
| Fleet Mortgages |
Mortgage Services on 01252 916776 or mortgageservices@fleetmortgages.co.uk |
| Foundation Home Loans |
Customer Services Department, Foundation Home Loans Limited, 5 Arlington Square, Downshire Way, Bracknell, Berkshire RG12 1WA or DX 122530 Bracknell (2). Email:customerservices@foundationhomeloans.co.uk Tel: 01344 770 8030 |
| Furness Building Society |
Mortgage Redemptions at address shown in 1.11. |
| GE Money Home Lending Ltd | Redemptions Department. Note: When we refer to Redemptions Department as a contact point, please address your communication to GE Money Home Lending Limited, Building 4 Hatters Lane, Croxley Green Business Park, Watford, Hertfordshire, WD18 8YF, DX123800 Croxley 1 |
| Generation Home | redemptions@generationhome.com |
| Godiva Mortgages Ltd |
Existing Lending & Insurance, Oakfield House, PO Box 600, Binley, Coventry, CV3 9YR or DX 18855 Coventry 2. Tel. 0800 1218899 Fax. 02476 839300 |
| Habito |
Hey Habito Limited PO Box 1173 1 George Street Uxbridge UB8 9BW mymortgage@habito.com |
| Halifax | www.halifax.co.uk/conveyancers |
| Halifax Loans Ltd |
Halifax Loans Limited, Trinity Road, Halifax, HX1 2RG |
| Hampden & Co. plc | See 1.11 |
| Handelsbanken | Refer to the Branch office instructing you. |
| Harpenden Building Society | As 1.11a |
| Hinckley and Rugby Building Society | Principal Office, Mortgage Department, Advances Section. |
| Hodge |
Mortgage Lending Department, Hodge, One Central Square, CARDIFF, CF10 1FS support@hodge.co.uk |
| Hodge Equity Release |
Mortgage Lending Department, Hodge, One Central Square, CARDIFF, CF10 1FS |
| Holmesdale Building Society | Lender. |
| HSBC UK Bank plc |
See 1.11 for contact points. You must submit a request for a redemption statement via the smart form on https://www.lms.com/conveyancerzone/Pages/Documents.aspx |
| Intelligent Finance |
Securities, Intelligent Finance, PO Box 890, Leeds, LS1 9UG |
| Investec Bank plc |
RetailServicing@investec.co.uk |
| ITL Mortgages |
Existing Lending & Insurance, Oakfield House, PO Box 600, Binley, Coventry, CV3 9YR or DX 18855 Coventry 2. Tel. 0800 1218899 Fax. 02476 839300 |
| JPMorgan Chase Bank, N.A. | Refer to Solicitor Instructions. |
| Kensington Mortgage Company Ltd | Redemption Department, Kensington Mortgage Company Ltd, PO Box 4760, Maidenhead, SL60 1HU. |
| Kent Reliance (a trading name of OneSavings Bank plc) | Lending Department. See address at 16.5.3a |
| Keystone Property Finance | Keystone Property Finance Limited, P O Box 1175 Harmon House 1 George Street Uxbridge, UB8 9BY Tel: 0345 877 8913 |
| Landbay Partners Limited | Customer Services Department, Landbay Partners Limited PO Box 1090 Ipswich IP1 9DW (telephone 03300 536825). |
| Landmark Mortgages Limited |
Redemptions Manager Landmark Mortgages PO Box 656 Durham DH1 9LY Tel - 0330 159 7172 |
| Leeds Building Society |
For accounts other than Limited Company Buy to Let accounts, redemption statements should be requested through the secure LMS portal, Conveyancer Zone. Once available the redemption statement will be sent to the requesting law firm via their email address. If a firm of solicitors are not on LMS panel meaning their details can’t be validated to use the Conveyancer Zone or the site is down then they should email the request to lbssecuremortadmin@leedsbuildingsociety.co.uk. If a written request has been made within the last three months, you can call our Contact Centre on 03450 50 50 75 who will be able to issue a revised statement. After three months a new request must be made. For Limited Company Buy to Let accounts only redemption statements should be requested through LBSredemptions@peppergroup.co.uk |
| Legal & General Home Finance Ltd | Administration Department. |
| LendInvest | See 1.11a |
| LiveMore Capital |
LiveMore Capital PO Box 1202 Uxbridge UB8 9FT Telephone: 0344 249 2918 |
| Lloyds Bank plc pre fixed 20/40 |
www.halifax.co.uk/conveyancers |
| Lloyds Bank plc pre fixed 50/30/77 |
www.halifax.co.uk/conveyancers |
| Lloyds TSB Scotland plc |
Please see 16.3.2 above and give at least 5 days notice from making the request. |
| M&S Bank | M&S Bank, PO Box 12, Skipton, BD23 2HL. Telephone Number 0345 002 1128 Fax 0345 111 0322 |
| Magellan Homeloans | |
| Manchester Building Society | Mortgage Customer Services Department. |
| Market Harborough Building Society | As per 16.3.2 |
| Masthaven Bank | As per 14.2.1. |
| Metro Bank plc |
You can request a redemption statement using either of the following methods: Call - Mortgage Admin Team on 0345 08 08 500 or Email - mortgageredemptionstatements@metrobank.plc.uk Post - Mortgage Admin Team, Metro Bank PLC, PO Box 1130, Uxbridge, UB8 9XX. |
| ModaMortgages |
Telephone number is 0300 373 0869 – the customer would then select the relevant option. Email – support@customers-modamortgages.co.uk Postal Address: ModaMortgages PO Box 1044 Ipswich IP1 9YA. |
| Molo Finance |
Molo Finance 84 Eccleston Square London SW1V 1PX mortgages@molofinance.com Phone: 0330 0583322, option 2 For loans where the legal title holder is "ColCap Financial UK Limited", email support@molofinance.com |
| Monmouthshire Building Society |
Redemption statements can be requested using our online form which is available on our website at: https://www.monbs.com/redemption-statement-request-form/ Redemptionsupport@monbs.com Redemption Statement will be sent to you via 2nd class post by default. If you want to receive the statement via encrypted email, please call our Mortgage Servicing team on the number mentioned below. |
| Mortgage Agency Services |
Mortgage Agency Services PO Box 138 Plymouth Devon PL1 1XY |
| Mortgage Express | As 1.11a |
| Mortgage Express No 2 | |
| MPowered Mortgages | redemptions.uk@bcmglobal.com |
| National Counties Building Society |
Mortgage Account Service Team, Ebbisham House, 30 Church Street, Epsom, Surrey KT17 4NL |
| National Westminster Bank plc |
For NatWest Personal Mortgages all requests for a Redemption Statement must be submitted online via LMS Secure Link Secure Link (lms.com), starting a new query and selecting ‘Redemption Statement’ from the drop down list. We no longer accept requests by any other method i.e. fax, telephone or post. Further guidance can be found on the conveyancers website www.natwest.com/conveyancers. If you do not have LMS membership please telephone our Mortgage Centre on 0345 302 0190. Please note this does not include Offset Mortgages. For Offset cases please submit a written request confirming the mortgage account number and sort code, along with confirmation you are acting for the borrower or with the borrower’s authority, the expected date of redemption and a fax number we can use to send the statement write or call us at the contact point below:- Redemptions Team, Ground Floor, Lakeside 300 Old Chapel Way Broadland Business Park NORWICH NR7 0WG or fax on 0870 4009625 or email CMSRedemptionsTeam@natwest.com |
| Nationwide Building Society |
Redemption Statements should be ordered through www.nationwide.co.uk Lawyers Information - Request for Redemption Statement |
| Nedbank Private Wealth Ltd | Please refer to us for instructions. |
| New Street Mortgages |
New Street Mortgages, PO Box 4760, Maidenhead, SL60 1HU. Tel: 0333-300-3100, Fax: 0333-300-3132, email: enquiries@newstreetmortgages.com |
| NRAM Ltd |
See 1.11a |
| Paragon Buy to Let Mortgages | As 16.3.2 |
| Paragon Residential Owner-Occupied Mortgages | As 16.3.2. |
| Paratus AMC Ltd |
Customer Services Department, Foundation Home Loans Limited, 5 Arlington Square, Downshire Way, Bracknell, Berkshire RG12 1WA or DX 122530 Bracknell (2). Email:customerservicesreferrals@foundationhomeloans.co.uk/ Tel: 0344 770 8030 |
| Parity Trust | As 1.7 |
| Pepper Money | Please contact Pepper Money, Servicing Department Harman House, 1 George Street, Uxbridge, Middlesex, UB8 1QQ |
| Pepper Money (PUK) | Please contact Pepper Money, Servicing Department Harman House, 1 George Street, Uxbridge, Middlesex, UB8 1QQ |
| Perenna |
Please contact our Customer Support team by either telephone: 0333 344 2833 or Email: mortgageservicing@perenna.co.uk |
| Platform (a trading name of The Co-operative Bank p.l.c.) |
Refer to Customer Services Dept, PO Box 237, Plymouth, PL1 1WG or DX 133791 Plymouth 13 |
| Precise Mortgages (Charter Court Financial Services Ltd) |
Mortgage Servicing Team at PO Box 6075 , Wolverhampton, WV10 6TD or 0800 298 5714 |
| Principality Building Society |
Mortgage Administration Department PO Box 89 Queen Street CARDIFF CF10 1UA 0330 333 4000 |
| Reliance Bank Ltd | Mortgages@reliancebankltd.com |
| Rooftop Mortgages Ltd | Refer to the Solicitors instructions. |
| Saffron Building Society |
Mortgage.servicing@saffronbs.co.uk Fax 01799 581901 Saffron Building Society, Saffron House, 1A. Market Street, Saffron Walden, Essex. CB10 1HX |
| Sainsbury's Bank | Sainsbury’s Bank Mortgages, PO Box 12, Gateway House, Gargrave Road, Skipton, BD23 2HL |
| Santander UK plc |
Refer to Mortgage Operations office instructing you (The borrower should be able to confirm which Mortgage Operations office controls their mortgage account). |
| Scottish Building Society | |
| Scottish Widows Bank |
Mortgage Customer Services Department (see 16.3.2). You can also request a redemption statement online at https://www.scottishwidows.co.uk/secure/forms/bank/conveyancers/redemption-statement |
| Secure Trust Bank PLC | As 14.2.1 |
| Skipton Building Society |
Customer Delivery Mortgage Repayments Team |
| St James Place Bank | Mortgage Administration, St James's Place Bank, Administration Centre, PO Box 1869, Livingston EH54 7XS |
| State Bank of India UK | State Bank of India, Redemptions Team, PO Box 1018, Ipswich, Suffolk, IP1 9WJ. |
| Swansea Building Society |
11/12 Cradock Street Swansea SA1 3EW 01792 739100 |
| The Mortgage Business |
The Mortgage Business, PO Box 548, Leeds LS1 1WU Fax no. 0845 6039009 |
| The Mortgage Lender Limited |
completions@themortgagelender.com Tel: 0344 257 0426 |
| The Mortgage Works |
Accounting Servicing |
| The Royal Bank of Scotland plc |
For RBS Personal Mortgages all requests for a Redemption Statement must be submitted online via LMS Secure Link Secure Link (lms.com), starting a new query and selecting ‘Redemption Statement’ from the drop down list. We no longer accept requests by any other method i.e. fax, telephone or post. Further guidance can be found on the conveyancers website www.rbs.co.uk/conveyancers. If you do not have LMS membership please telephone our Mortgage Centre on 0345 302 0190. Please note this does not include Offset Mortgages. For Offset cases please submit a written request confirming the mortgage account number and sort code, along with confirmation you are acting for the borrower or with the borrower’s authority, the expected date of redemption and a fax number we can use to send the statement write or call us at the contact point below:- Redemptions Team, Ground Floor, Lakeside 300 Old Chapel Way Broadland Business Park NORWICH NR7 0WG or fax on 0870 4009625 or email CMSRedemptionsTeam@natwest.com |
| The Royal Bank of Scotland plc Direct Line Mortgages |
Direct Line Customer Services, Ground Floor, Lakeside 300 Old Chapel Way Broadland Business Park NORWICH NR7 0WG Telephone 0845 300 1400 Fax 0870 400 9625 |
| The Royal Bank of Scotland plc Direct Line One |
Customer Services, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA. DX 719560 Norwich 15 Telephone: 0870 4009696 Fax: 0870 4009625 |
| The Royal Bank of Scotland plc First Active |
First Active Customer Services, Ground Floor, Lakeside 300 Old Chapel Way Broadland Business Park NORWICH NR7 0WG Telephone 0845 303 0200 Fax 0870 400 9625 |
| The Royal Bank of Scotland plc Natwest one Account |
Please submit a written request confirming the mortgage account number and sort code, along with confirmation you are acting for the borrower or with the borrower’s authority, the expected date of redemption and a fax number we can use to send the statement write or call us at the contact point below:- Redemptions Team, Ground Floor, Lakeside 300 Old Chapel Way Broadland Business Park NORWICH NR7 0WG or fax on 0870 4009625 or email CMSRedemptionsTeam@natwest.com Further guidance can be found on the conveyancers website www.rbs.co.uk/conveyancers |
| The Royal Bank of Scotland plc One Account |
Please submit a written request confirming the mortgage account number and sort code, along with confirmation you are acting for the borrower or with the borrower’s authority, the expected date of redemption and a fax number we can use to send the statement write or call us at the contact point below:- Redemptions Team, Ground Floor, Lakeside 300 Old Chapel Way Broadland Business Park NORWICH NR7 0WG or fax on 0870 4009625 or email CMSRedemptionsTeam@natwest.com Further guidance can be found on the conveyancers website www.rbs.co.uk/conveyancers |
| The Royal Bank of Scotland plc Virgin One |
Please submit a written request confirming the mortgage account number and sort code, along with confirmation you are acting for the borrower or with the borrower’s authority, the expected date of redemption and a fax number we can use to send the statement write or call us at the contact point below:- Redemptions Team, Ground Floor, Lakeside 300 Old Chapel Way Broadland Business Park NORWICH NR7 0WG or fax on 0870 4009625 or email CMSRedemptionsTeam@natwest.com Further guidance can be found on the conveyancers website www.rbs.co.uk/conveyancers |
| The Tipton & Coseley Building Society |
Administration Department. |
| Together Personal Finance Limited |
Customer Care Team Together Personal Finance Limited 1st Floor, Lake View Lakeside Cheadle Cheshire SK8 3GW Email: customercare@togethermoney.com Tel: 0161-933-7403 Fax: 0161-956-3275 |
| Topaz Finance Ltd |
Topaz Finance Limited Gateway House, Gargrave Road, Skipton, North Yorkshire, BD23 2HL 0345 389 1672 |
| TSB Bank plc | Please go to tsb.co.uk/request-a-redemption-statement. We’ll process your request within 2 working days and send the redemption statement back to you via email. |
| Ulster Bank |
UBS Statement Team, PO Box 123, Greenock, PA15 1EF DX 599600,Greenock 3 Telephone: 08457 212600 Fax: 0131 523 9559 |
| Vida Homeloans |
Mortgage Services, Vida Homeloans, Gateway House, Gargrave Road, Skipton, North Yorkshire, BD23 2HL |
| Virgin Money |
Existing Mortgages Virgin Money Jubilee House Gosforth Newcastle upon Tyne NE3 4PL or DX 60350 Gosforth 2 Solicitors Helpline: 0345 604 4858 Fax: 0191 213 4444 |
| Whistletree (a trading name of TSB Bank plc) | Details as 1.11a |
| Yorkshire Bank Home Loans Ltd |
Mortgage Services PO BOX 3105 Clydebank Glasgow G60 9AU Tel - 0800 121 4203 |
| Yorkshire Building Society |
Please request a redemption statement online at https://www.ybs.co.uk/mortgages/help/requesting-a-redemption-statement/index.html |
| Zephyr Homeloans | As per 1.11 |