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Question: 17.1. Contact point for requesting redemption statement?
| Lender | Answer |
|---|---|
| Accord Mortgages Ltd | Please request a redemption statement online at https://online.accordmortgages.com/public/contact_us/deeds.do |
| Atom Bank plc |
You can request a redemption statement for an Atom Bank customer on our Digital Mortgages website at: https://www.digitalmortgages.net/residential/redemptions. Requests will only be accepted via this website. We will no longer accept requests via other means. Statements will be generated and uploaded to the customer’s document Vault within the Atom Bank App. From here, the customer can share this statement with you. All funds should be transferred electronically to the details below. We do not accept cheques. Account name: Atom Bank Sort code: 60-00-01 Account number: 48540870 Payment reference: [customer mortgage account number] Should you have any queries, please contact customersupport@atombank.co.uk or call us on 0333 399 0050. |
| Aviva Equity Release UK Ltd | See 1.10 |
| Bank of Ireland (UK) plc | Via LMS Secure Link, otherwise to Mortgage Services Department, Bank of Ireland UK, PO Box 3191, One Temple Quay, Bristol, BS1 9HY. Tel No 0345 602 7056; Fax No 0117 943 6555. DX 98850 Bristol 2. |
| Bank of Ireland as Bank of Ireland Mortgages | Via LMS Secure Link, otherwise to Mortgage Services Department, Bank of Ireland UK, PO Box 3191, One Temple Quay, Bristol, BS1 9HY. Tel No 0345 602 7056; Fax No 0117 943 6555. DX 98850 Bristol 2. |
| Bank of Scotland Beginning A | www.halifax.co.uk/conveyancers |
| Bank of Scotland Beginning O | www.halifax.co.uk/conveyancers |
| Barclays Bank UK PLC |
Residential Mortgages - Barclays Mortgage Services PO Box 8575 Leicester LE18 9AW Buy to Let – If account number has 6 digits use this address:- Barclays Mortgage Services Buy To Let PO Box 274 Leeds LS11 1FR If account number has 10 digits use this address:- Barclays Mortgage Services Buy To Let PO Box 8575 Leicester LE18 9AW |
| Birmingham Midshires |
Redemption statements should be requested from www.halifax.co.uk/conveyancers The discharge should be sent to - Deeds and Sealing Team at Birmingham Midshires Mortgage Servicing, PO Box 833, 1 Lovell Park Road, Leeds, LS1 9PU. Repayment funds must be sent electronically to the following bank account; Lloyds Bank 30-02-50 04968773 Please quote the mortgage account number. Please ensure the bank account details quoted in the redemption statement match these details. If you receive a request to remit to another bank account please contact us immediately on 03457 273747 prior to the release of any funds. |
| Bradford & Bingley Limited | As 1.10a |
| Britannia, a trading name of The Co-operative Bank plc | Britannia Existing Mortgage Business Britannia House Leek Staffordshire Moorlands ST13 5RG or Britannia Existing Mortgage Business C030 Britannia DX16351 Leek |
| Chelsea Building Society (a trading name of Yorkshire BS) | Please request a redemption statement online at https://online.thechelsea.co.uk/public/contact_us/deeds.do |
| CHL Mortgages | Customer Services, Capital Home Loans Ltd, Admiral House, Harlington Way, Fleet, Hants GU51 4YA |
| Co-operative Bank plc | The Co-operative Bank, Mortgages, 1 Balloon Street, Manchester M4 4BE. |
| Coventry Building Society |
Existing Lending & Insurance, Oakfield House, PO Box 600, Binley, Coventry, CV3 9YR Tel. 0800 121 8899 Fax. 02476 839300 |
| Danske Bank |
Danske Bank Mortgage Customer Support Team Personal Collateral Team, Killeaton House 41 Mosside Road, Dunmurry Belfast, BT17 9HH DX 2015 NR BELFAST 2 |
| DB UK Bank Ltd |
db mortgages PO Box 890 Newport NP20 9LZ Tel: 0845 650 6281 DX Address - not available |
| Ecology Building Society | As in 1.10 |
| First Direct | See 1.10b for contact points. Only submit a request for a redemption statement using one method, if submitting by fax, a hard copy by post is not required. |
| First Trust Bank |
Mortgage Business Team AIB NI 92 Ann Street Belfast BT1 3HH Telephone no 0345 600 5925 Mortgage.completions@aib.ie |
| GE Money Home Lending Ltd | Redemptions Department. Note: When we refer to Redemptions Department as a contact point, please address your communication to GE Money Home Lending Limited, Building 4 Hatters Lane, Croxley Green Business Park, Watford, Hertfordshire, WD18 8YF, DX123800 Croxley 1 |
| Godiva Mortgages Ltd |
Existing Lending & Insurance, Oakfield House, PO Box 600, Binley, Coventry, CV3 9YR Tel. 0800 121 8899 Fax. 02476 839300 |
| Halifax | www.halifax.co.uk/conveyancers |
| Halifax Loans Ltd |
Discharge to Customer Service Centre. (see redemption statement for address and fax number) Repayment funds must be sent electronically to the following bank account; Halifax 30-15-99 00580006 Please quote the mortgage account number. Please ensure the bank account details quoted in the redemption statement match these details. If you receive a request to remit to another bank account please contact us immediately on 03457 273747 prior to the release of any funds. |
| Hampden & Co. plc | |
| HSBC UK Bank plc |
See 1.10b for contact points. You must submit a request for a redemption statement via the smart form on https://www.lms.com/conveyancerzone/Pages/Documents.aspx |
| HSMS | As 1.10a |
| Intelligent Finance |
Securities, Intelligent Finance, PO Box 890, Leeds, LS1 9UG Repayment funds must be sent electronically to the following bank account; Intelligent Finance (IF) 11-91-20 mortgage account number being repaid Please ensure the bank account details quoted in the redemption statement match these details. If you receive a request to remit to another bank account please contact us immediately on 03457 273747 prior to the release of any funds. |
| ITL Mortgages |
Existing Lending & Insurance, Oakfield House, PO Box 600, Binley, Coventry, CV3 9YR Tel. 0800 121 8899 Fax. 02476 839300 |
| Kensington Mortgage Company Ltd | Customer Services Department, Kensington Mortgage Company Ltd, PO Box 4760, Maidenhead, SL60 1HU. |
| Landmark Mortgages Limited |
Redemptions Manager Landmark Mortgages PO Box 656 Durham DH1 9LY Tel - 0330 159 7172 |
| Leeds Building Society |
Redemption statements should be requested through the secure LMS portal, Conveyancer Zone. Once available the redemption statement will be sent to the requesting law firm via their email address. If a firm of solicitors are not on LMS panel meaning their details can’t be validated to use the Conveyancer Zone or the site is down then they should email the request to lbssecuremortadmin@leedsbuildingsociety.co.uk. If a written request has been made within the last three months, you can call our Contact Centre on 03450 50 50 75 who will be able to issue a revised statement. After three months a new request must be made. |
| Lloyds Bank plc | www.halifax.co.uk/conveyancers |
| Lloyds TSB Scotland plc | www.halifax.co.uk/conveyancers |
| M&S Bank | M&S Bank, PO Box 12, Skipton, BD23 2HL. Telephone Number 0345 002 1128 Fax 0345 111 0322 |
| Mortgage Express | As 1.10a |
| Mortgage Express (No 2) | As 1.10a |
| National Westminster Bank plc | For NatWest Personal Mortgages all requests for a Redemption Statement must be submitted online using our Redemption Statement Request Form. We no longer accept requests by any other method i.e. fax, telephone or post. You will find the form on the conveyancers website at www.natwest.com/conveyancers. |
| Nationwide Building Society |
Redemption Statements should be ordered through www.nationwide.co.uk/lawyers Lawyers Information - Request for Redemption Statement http://www.nationwide.co.uk/Lawyers/redemption_statement/default.htm |
| New Street Mortgages | New Street Mortgages, PO Box 4760, Maidenhead, SL60 1HU. Tel: 0333-300-3100, Fax: 0333-300-3132, email: enquiries@newstreetmortgages.com |
| NRAM Ltd | As 1.10a |
| Platform (a trading name of The Co-operative Bank p.l.c.) | Refer to Customer Services Dept. PO Box 237, Plymouth PL1 1WG or DX 133791 Plymouth 13 |
| Rooftop Mortgages Ltd | Refer to the Solicitors instructions |
| Sainsbury's Bank | Sainsbury’s Bank Mortgages, PO Box 12, Gateway House, Gargrave Road, Skipton, BD23 2HL |
| Santander UK plc | Refer to the Mortgage Operations office instructing you (the Borrower should be able to confirm which Mortgage Operations office controls their mortgage account). |
| Scottish Widows Bank |
Mortgage Customer Services Department (see 16.3.1.2). You can also request a redemption statement online at https://www.scottishwidows.co.uk/secure/forms/bank/conveyancers/redemption-statement |
| The Mortgage Business |
The Mortgage Business plc, PO Box 548, Leeds LS1 1WU Discharge should also be sent to this address. Repayment funds must be sent electronically to the account details set out in the redemption statement. With effect from 01/08/08 cheques will not be accepted. |
| The Royal Bank of Scotland plc |
RBS Redemption Statement Team, PO Box 123, Greenock, PA15 1EF DX 599600 Greenock 3 Telephone: 08457 212600 Fax: 01475 551287 |
| TSB Bank plc | You can request this online. Please go to tsb.co.uk/request-a-redemption-statement. We’ll process your request within 2 working days and send the redemption statement back to you via email. |
| UCB Home Loans Corporation Ltd | Account Services Department |
| Ulster Bank |
UB Statement Team, PO Box 123, Greenock, PA15 1EF DX 599600, Greenock 3 Telephone: 08457 212600 Fax: 0131 523 9559 |
| Virgin Money |
Existing Mortgages Virgin Money Jubilee House Gosforth Newcastle upon Tyne NE3 4PL or DX 60350 Gosforth 2 Solicitors Helpline: 0345 604 4858 Fax: 0191 279 4444 |
| Yorkshire Building Society |
Please request a redemption statement online at https://www.ybs.co.uk/mortgages/help/requesting-a-redemption-statement/index.html |