Part 1: Northern Ireland
Last modified: 01/07/2017
Part 2: Santander UK plc
Last modified: 02/07/2025
- 1. General
- 2. Communications
- 3. Safeguards
- 4. Valuation of the property
- 5. Title
- 5.1. Surrounding circumstances
- 5.2. Searches and reports
- 5.3. Planning and building regulations
- 5.4. Good and marketable title
- 5.5. Flying freeholds, freehold flats and other freehold arrangements
- 5.6. Restrictions on use and occupation
- 5.7. Restrictive covenants
- 5.8. First legal mortgage
- 5.9. Other loans
- 5.10. Leasehold property
- 5.11. Management company
- 5.12. Insolvency considerations
- 5.13. Powers of attorney
- 5.14. Energy technologies installed on residential properties
- 6. The property
- 6.1. Mortgage offer and title documents
- 6.2. Boundaries
- 6.3. Purchase price
- 6.4. Vacant possession
- 6.5. Properties let at completion
- 6.6. New properties - Building Standards Indemnity Schemes
- 6.7. Roads and sewers
- 6.8. Easements
- 6.9. Release of retentions
- 6.10. Neighbourhood changes
- 6.11. Right of pre-emption and restrictions on resale
- 6.12. Improvement and repair grants
- 6.13. Insurance
- 7. Other occupiers
- 8. Separate representation
- 9. Indemnity insurance
- 10. The loan and certificate of title
- 11. The documentation
- 12. Instalment mortgages and mortgage advances released in instalments
- 13. Mortgage indemnity insurance or high LTV fee
- 14. After completion
- 15. Legal costs
- 16. Transactions during the life of the mortgage
- 17. Redemption statement
1.10a Contact point for standard documents.
Refer to the Mortgage Operations office instructing you.
Last updated: 02/07/2025
1.10b Contact point if standard documents are inappropriate.
Refer to the Mortgage Operations office instructing you.
Last updated: 02/07/2025
1.13 May my firm act if the person dealing with the transaction or a member of his immediate family is the borrower?
Yes, provided that a separate fee earner ( acting under the supervision of another partner) acts; there is no conflict of interest and your professional guidelines are followed.
Last updated: 02/07/2025
- a valid full passport;
- a valid UK Photo-card driving licence;
- an electoral identity card; or
- any other document listed in the additional list A in part 2.
- a cheque guarantee card, credit card (bearing the Mastercard or Visa logo) American Express or Diners Club card, debit or multi-function card (bearing the Switch or Delta logo) issued in the United Kingdom with an original account statement less than three months old;
- a firearm and shot gun certificate;
- a receipted utility bill less than three months old;
- a rates account bill less than three months old;
- a Northern Ireland Housing Executive rent book showing the rent paid for the last three months;
- a mortgage statement from another lender for the mortgage accounting year just ended; or
- any other document listed in the additional list B in part 2.
3.3 What other documents are acceptable for verifying identity?
None.
Last updated: 02/07/2025
4.1.1 Check part 2 to see whether we send you a copy of the valuation report or if you must get it from the borrower. If you get a copy of the valuation report from the borrower, we do not expect you to check the content of that report matches the information we hold. For the avoidance of doubt, regardless of where the report is obtained from, you must carry out the checks as detailed in sections 4.1.1.1 and 4.1.1.2.
4.1.1 Do I get the valuation report?
Yes, in most cases. This will normally form part of your instructions and will be referred to in them if it is provided to you.
Last updated: 02/07/2025
4.1.1.1 you must take reasonable steps to verify that there are no discrepancies between the description of the property as valued and the title and other documents which a reasonably competent conveyancer should obtain, and, if there are, you must tell us immediately; and
4.1.1.2 you should take reasonable steps to verify that the assumptions stated by the valuer about the title (for example, its tenure, easements, boundaries and restrictions on its use) in the valuation are correct. If they are not, please let us know as soon as possible (see part 2) as it will be necessary for us to check with the valuer whether the valuation needs to be revised. We are not expecting you to assume the role of valuer. We are simply trying to ensure that the valuer has valued the property based on correct information.
4.1.1.2 Contact point if assumptions stated by the valuer are incorrect.
Refer to the Mortgage Operations office instructing you.
Last updated: 02/07/2025
4.1.2 We recommend that you should advise the borrower that there may be defects in the property which are not revealed by the inspection carried out by our valuer and there may be omissions or inaccuracies in the report which do not matter to us but which would matter to the borrower. We recommend that, if we send a copy of a valuation report that we have obtained, you should also advise the borrower that the borrower should not rely on the report in deciding whether to proceed with the purchase and that he obtains his own more detailed report on the condition and value of the property, based on a fuller inspection, to enable him to decide whether the property is suitable for his purposes.
4.2a Contact point if re-inspection required.
The Mortgage Operations office instructing you.
Last updated: 02/07/2025
4.2b Where should the certficate of title be sent?
The Mortgage Operations office instructing you.
Last updated: 02/07/2025
5.1.1
Please report to us (see part 2) if the owner or registered proprietor has been registered for less than six months or the person selling to the borrower is not the owner or registered proprietor unless the seller is:
5.1.1 Contact point if the seller has owned the property for less than 6 months.
Refer to the Mortgage Operations office instructing you.
Last updated: 02/07/2025
5.1.2 If any matter comes to the attention of the fee earner dealing with the transaction which you should reasonably expect us to consider important in deciding whether or not to lend to the borrower (such as whether the borrower has given misleading information to us or the information which you might reasonably expect to have been given to us is no longer true) and you are unable to disclose that information to us because of a conflict of interest, you must cease to act for us and return our instructions stating that you consider a conflict of interest has arisen.
5.2.1 In carrying out your investigation, you must make all usual and necessary searches and enquiries to include searches in the Enforcement of Judgements Office, Bankruptcy Office, Land Registry or Registry of Deeds, Statutory Charges Register and Property Enquiries from the Northern Ireland Housing Executive (in appropriate cases) and the relevant District or Borough Council. An up-to-date search of the Companies Office must also be obtained where applicable. Where the property is registered you must obtain a priority search in which we must be named as the applicant. Where the property consists of unregistered land, you must carry out a search in the Registry of Deeds against all necessary parties on title and after completion carry out a closing search showing the registration of the mortgage granted by the borrower.
5.2.2 In addition, you must carry out any other searches which may be appropriate to the particular property, taking into account its locality and other features.
5.2.3 All searches except where there is a priority period must not be more than six months old at completion. You must be satisfied that you will be able to certify that the title is good and marketable.
5.3.1
You must by making appropriate searches and enquiries take all reasonable steps (including any further enquiries to clarify any issues which may arise) to ensure:
5.3.2 If there is such evidence and the seller (or the borrower in the case of a remortgage) is not providing a sufficient undertaking to satisfy those outstanding conditions by completion, then this must be reported to us (see part 2 ). Check part 2 to see if copies of planning permissions, building control approvals, regularisation certificates and other consents or certificates should be sent to us.
5.3.2a Contact point if the seller is not giving adequate undertaking to comply with outstanding planning permission /building regulation condition.
Refer to the Mortgage Operations office instructing you.
Last updated: 02/07/2025
5.3.2b Does the lender require an original/copy of the planning permission?
Yes.
Last updated: 02/07/2025
5.3.2c Does the lender require an original/copy building regulation consents?
Yes.
Last updated: 02/07/2025
5.3.2d Does the lender require certificates of lawful use or development/established use certificates?
Yes.
Last updated: 02/07/2025
5.3.3 If the property will be subject to any enforceable restrictions, for example under an agreement (such as an agreement under Article 40 of the Planning (Northern Ireland) Order 1991) or in a planning permission, which, at the time of completion, might reasonably be expected materially to affect its value or its future marketability, you should report this to us (see part 2).
5.3.3 Contact point if the property is subject to restrictions which may affect its value or marketability.
Refer to the Mortgage Operations office instructing you.
Last updated: 02/07/2025
5.4.1 The title to the property must be good and marketable, free of any restrictions, covenants, easements, charges or encumbrances which, at the time of completion, might reasonably be expected to materially adversely affect the value of the property or its future marketability (but excluding any matters covered by indemnity insurance) and which may be accepted by us for mortgage purposes. Our requirements in respect of indemnity insurance are set out in paragraph 9. You must also take reasonable steps to ensure that, on completion, the property will be vested in the borrower.
5.4.2
Good leasehold title will be acceptable if:
5.4.3 A title based on adverse possession or possessory title will be acceptable if there is satisfactory evidence by statutory declaration of adverse possession for a period of at least 12 years. In the case of lost title deeds, the statutory declaration must explain the loss satisfactorily;
5.4.4 we will also require indemnity insurance where there are buildings on the part in question or where the land is essential for access or services;
5.4.5 we may not need indemnity insurance in cases where such title affects land on which no buildings are erected or which is not essential for access or services. In such cases, you must send a plan of the whole of the land to be mortgaged to us identifying the area of land having possessory title. We will refer the matter to our valuer so that an assessment can be made of the proposed security. We will then notify you of any additional requirements or if a revised mortgage offer is to be made.
5.5.1 If any part of the property comprises or is affected by a flying freehold or the property is a freehold flat, check part 2 to see if we will accept it as security.
5.5.1a Do you lend on flying freeholds?
Yes, provided the title to the property incorporates (or will incorporate prior to completion of the mortgage) satisfactory and enforceable rights of support, shelter and repair, together with appropriate rights of entry. Indemnity insurance as per 5.5.2.4 is not acceptable.
Last updated: 02/07/2025
5.5.1b Do you lend on freehold flats?
No, but we will lend if the flat comes within 5.5.3 of the Lenders' Handbook.
Last updated: 02/07/2025
5.5.2 If we are prepared to accept a title falling within 5.5.1:
5.5.2.1 (unless we tell you not to in part 2) you must report to us that the property is a freehold flat or flying freehold; and
5.5.2.1 Contact point if the property comprises a flying freehold/freehold flat.
Refer to the Mortgage Operations office instructing you.
We will lend if the property comprises a flying freehold if the requirements of 5.5.2.2 to 5.5.2.4 are met. We will not accept indemnity insurance
Last updated: 02/07/2025
5.5.2.2 the property must have all necessary rights of support, protection, and entry for repair as well as a scheme of enforceable covenants that are also such that subsequent buyers are required to enter into covenants in identical form; and
5.5.2.3 you must be able to certify that the title is good and marketable; and
5.5.2.4 in the case of flying freeholds, you must send us a plan of the property clearly showing the part affected by the flying freehold. If our requirements in 5.5.2.2 are not satisfied, indemnity insurance must be in place at completion (see paragraph 9).
5.5.3 Other freehold arrangements - unless we indicate to the contrary (see part 2), we have no objection to a security which comprises a building converted into not more than four flats where the borrower occupies one of those flats and the borrower or another flat owner also owns the freehold of the building and the other flats are subject to long leases.
5.5.3 Do you lend in these circumstances?
Yes.
Last updated: 02/07/2025
5.5.3.1
If the borrower occupying one of the flats also owns the freehold, we will require our security to be:
5.5.3.2 If another flat owner owns the freehold of the building, the borrower must have a leasehold interest in the flat the borrower is to occupy and our security must be the borrower's leasehold interest in such flat.
5.5.3.3 The leases of all the flats should contain appropriate covenants by the tenant of each flat to contribute towards the repair, maintenance and insurance of the building. The leases should also grant and reserve all necessary rights and easements. They should not contain any unduly onerous obligations on the landlord.
5.5.4 Where the security will comprise:
5.5.4.1 one of a block of not more than four leasehold flats and the borrower will also own the freehold jointly with one or more of the other flat owners in the building; or
5.5.4.1 Do you lend in these circumstances?
Yes.
Last updated: 02/07/2025
5.5.4.2 one of two leasehold flats in a building where the borrower also owns the freehold reversion of the other flat and the other leaseholder owns the freehold reversion in the borrower's flat; check part 2 to see if we will accept it as security and if so, what our requirements will be.
5.5.4.2 Do you lend in these circumstances?
Yes.
Last updated: 02/07/2025
5.6 Contact point if there is a restriction on use.
Refer to the Mortgage Operations office instructing you.
Last updated: 02/07/2025
5.7.1 You must enquire whether the property has been built, altered or is currently used in breach of a restrictive covenant. We rely on you to check that the covenant is not enforceable. If you are unable to provide an unqualified certificate of title as a result of the risk of enforceability you must ensure (subject to paragraph 5.7.2) that indemnity insurance is in place at completion of our mortgage (see paragraph 9).
5.7.2
We will not insist on indemnity insurance:
5.9 Contact point if borrower is not providing balance of purchase price from own funds/proposing to give second charge.
Refer to the Mortgage Operations office instructing you-this is subject to any overriding terms of the mortgage offer.
Last updated: 02/07/2025
5.10.1 Our requirements on the unexpired term of a lease offered as security are set out in part 2.
5.10.1 What minimum unexpired lease term do you accept?
You must report the unexpired lease term to us and await our instructions if:
1. the unexpired term assumed by our valuer is between 55 and 82 years, but the actual unexpired term differs by more than one year (whether longer or shorter); or
2. the unexpired term assumed by our valuer is more than 82 years but the actual unexpired term is less than 82 years; or
3. no valuation report is provided
However, we will not accept a lease where on expiry of the mortgage:
(i) less than 50 years remain and all or part of the loan is repaid on an interest-only basis: or
(ii) less than 30 years remain and the loan is repaid on a capital and interest basis
Last updated: 02/07/2025
5.10.2 There must be no provision for forfeiture on the insolvency of the tenant or any superior tenant.
5.10.3 The only situations where we will accept a restriction on the mortgage or assignment (whether by a tenant or a mortgagee) of the lease is where the person whose consent needs to be obtained cannot unreasonably withhold giving consent. The necessary consent for the particular transaction must be obtained before completion. If the lease requires consent to an assignment or mortgage to be obtained, you must obtain these on or before completion (this is particularly important if the lease is a shared ownership lease). You must not complete without them.
5.10.4
You must take reasonable steps to check that:
5.10.5
You should ensure that responsibility for the insurance, maintenance and repair of the common services is that of:
5.10.6 Where the responsibility for the insurance, maintenance and repair of the common services is that of one or more of the tenants;
5.10.6.1 the lease must contain adequate provisions for the enforcement of these obligations by the landlord or management company at the request of the tenant.
5.10.6.2 In the absence of a provision in the lease that all leases of other flats in the block are in, or will be granted in, substantially similar form, you should take reasonable steps to check that the leases of the other flats are in similar form. If you are unable to do so, you should effect indemnity insurance (see paragraph 9). This is not essential if the landlord is responsible for the maintenance and repair of the main structure.
5.10.6.3 We do not require enforceability covenants mutual or otherwise for other tenant covenants.
5.10.7 We have no objection to a lease which contains provision for a periodic increase of the ground rent provided that the amount of the increased ground rent is fixed or can be readily established and is reasonable. If you consider any increase in the ground rent may materially affect the value of the property, you must report this to us (see part 2).
5.10.7 Contact point for matters connected with the lease?
Provisions which allow for ground rents to be increased over and above the Retail Price Index (or other inflation linked index) are considered to be onerous and are therefore not acceptable to the Bank. Examples of unacceptable ground rent provisions include the compounding of increases or fixed increases which are clearly above inflation expectation. Any onerous ground rent provisions should be reported to us.
Last updated: 02/07/2025
5.10.8 You should enquire whether the landlord or managing agent foresees any significant increase in the level of the service charge in the reasonably foreseeable future and, if there is, you must report to us (see part 2).
5.10.8 Contact for service charge matters.
Refer to the Mortgage Operations office instructing you.
Last updated: 02/07/2025
5.10.9 If the terms of the lease are unsatisfactory, you must obtain a suitable deed of variation to remedy the defect. We may accept indemnity insurance (see paragraph 9). See part 2 for our requirements.
5.10.9 Do you accept indemnity insurance where the terms of the lease are unsatisfactory?
We may accept indemnity insurance but the matter must be referred to us for confirmation that indemnity insurance is acceptable and for details of any additional requirements.
Last updated: 02/07/2025
5.10.10 You must obtain on completion a clear receipt or other appropriate written confirmation for the last payment of ground rent and service charge from the landlord or managing agents on behalf of the landlord. Check part 2 to see if it must be sent to us after completion. If confirmation of payment from the landlord cannot be obtained, we are prepared to proceed provided that you are satisfied that the absence of the landlord is common practice in the district where the property is situated, the seller confirms there are no breaches of the terms of the lease, you are satisfied that our security will not be prejudiced by the absence of such a receipt and you provide us with a clear certificate of title.
5.10.10 Do you require a clear ground rent/service charge receipt to be sent to you?
No, but you should ensure that you comply with your instructions in paragraph 5.10.10 part 1.
Last updated: 02/07/2025
5.10.11 Notice of the mortgage must be served on the landlord and any management company immediately following completion, whether or not the lease requires it. If you cannot obtain receipt of the notice then, as a last resort, suitable evidence of the service of the notice on the landlord should be provided. Check part 2 to see if a receipted copy of the notice or evidence of service must be sent to us after completion.
5.10.11 Do you require a receipted copy of notice or evidence of service to be sent to you?
No.
Last updated: 02/07/2025
5.10.12 We will accept leases which require the property to be sold on the open market if re-building or reinstatement is frustrated provided the insurance proceeds and the proceeds of sale are shared between the landlord and tenant in proportion to their respective interests.
5.10.13 You must report to us (see part 2) if it becomes apparent that the landlord is either absent or insolvent. If we are to lend, we may require indemnity insurance (see paragraph 9). See part 2 for our requirements.
5.10.13a Contact point if there is an absentee/insolvent landlord.
Refer to the Mortgage Operations office instructing you.
Last updated: 02/07/2025
5.10.13b Do you accept indemnity insurance if the landlord is absent or insolvent?
We may accept indemnity insurance but the matter must be referred to us for confirmation that indemnity insurance is acceptable and for details of any additional requirements.
Last updated: 02/07/2025
5.10.14 If the leasehold title is registered but the lease has been lost, we are prepared to proceed provided you have checked a Land Registry copy of the registered lease. Whilst this will not be an office copy of the lease you may accept it as sufficient evidence of the lease and its terms when approving the title for mortgage purposes provided it is, on its face, a complete copy.
5.10.15 We will accept a fee farm grant as security provided it meets the provisions of paragraphs 5.10.1 to 5.10.14 inclusive.
5.10.16 You must in relation to any leasehold property or property which is held under a fee farm grant satisfy yourself that the provisions of the Property (Northern Ireland) Order 1997 have been observed and that the creation of that lease and/or fee farm grant is not prohibited by the provisions of that legislation.
5.11.1 In paragraph 5.11 the meanings shall apply: - "management company" means the company formed to carry out the maintenance and repair of the common parts; - "common parts" means the structure, main walls, roof, foundations, services grounds and any other common areas serving the building or estate of which the property forms part. If a management company is required to maintain or repair the common parts, the management company should have a legal right to enter the property; if the management company's right to so enter does not arise from a leasehold interest, then the tenants of the building should also be the members of the management company. If this is not the case, there should be a covenant by the landlord to carry out the obligations of the management company should it fail to do so.
5.11.1.1 For leases granted before 1 October 2004: If the lease does not satisfy the requirements of paragraph 5.11.1 but: you are nevertheless satisfied that the existing arrangements affecting the management company and the maintenance and repair of the common parts are sufficient to ensure the adequate maintenance and repair of the common parts; and you are able to provide a clear certificate of title, then we will rely on your professional judgement.
5.11.2 You should make a company search and verify that the company is in existence and registered at the Companies Office. You should also, where possible, obtain the management company's last three years' published accounts (or the accounts from inception if the company has only been formed in the past three years). Any apparent problems with the company should be reported to us (see part 2). If the borrower is required to be a shareholder in the management company, check part 2 to see if you must arrange for the share certificate, a blank stock transfer form executed by the borrower and a copy of the memorandum and articles of association to be sent to us after completion (unless we tell you not to). If the management company is limited by guarantee, the borrower (or at least one of them if two or more) must become a member on or before completion.
5.11.2a Contact point if there are apparent problems with the management company.
Refer to the Mortgage Operations office instructing you.
Last updated: 02/07/2025
5.11.2b Do you require a management company share certificate to be sent to you?
No.
Last updated: 02/07/2025
5.11.2c Do you require a signed blank transfer form to be sent to you?
No.
Last updated: 02/07/2025
5.11.2d Do you require a management company's memorandum and articles of association to be sent to you?
No.
Last updated: 02/07/2025
5.12.1 You must obtain a clear search in the Bankruptcy and the Enforcements of Judgements Office against each borrower (and each mortgagor or guarantor, if any) providing us with protection at the date of completion of the mortgage. You must fully investigate any entries revealed by your bankruptcy search against the borrower (or mortgagor or guarantor) to ensure that they do not relate to them.
5.12.2
Where an entry is revealed against the name of the borrower (or the mortgagor or guarantor):
5.12.2 Contact point if unable to certify search entry does not relate.
Refer to the Mortgage Operations office instructing you.
Last updated: 02/07/2025
5.12.3 If you are aware that the title to the property is subject to a deed of gift or a transaction at an apparent undervalue completed within five years of the proposed mortgage then you must be satisfied that we will acquire our interest in good faith and will be protected under the provisions of Articles 312 to 315 and 367 to 369 of the Insolvency (Northern Ireland) Order 1989 or the Insolvency Act (No 2) 1994. If you are unable to give an unqualified certificate of title, you must arrange indemnity insurance (see paragraph 9).
5.12.4 You must also obtain clear bankruptcy searches against all parties to any deed of gift or transaction at an apparent undervalue.
5.13.1 If any document is being executed under power of attorney, you must ensure that the power of attorney is, on its face, properly drawn up, that it appears to be properly executed by the donor and that the attorney knows of no reason why such power of attorney will not be subsisting at completion. Where there are joint borrowers and it is not an enduring power of attorney, the power should comply with section 10 of the Powers of Attorney Act (Northern Ireland) 1971 and neither borrower may appoint the other as his attorney.
5.13.2 A power of attorney must not be used in connection with a regulated loan under the Consumer Credit Act 1974.
5.13.3
Check part 2 to see if:
5.13.3a Do you require the power of attorney to be sent to you?
Yes, a suitably certified copy of the power of attorney, together with a covering letter, is required to be sent to the Mortgage Operations office instructing you as soon as possible (and in any event within 7 days) after completion.
If the mortgage account is to be operated under the power of attorney following completion, you must check that the power of attorney delegates the necessary powers for the operation of the account and confirm in the covering letter that this is the case. Please confirm the correspondence address for the attorney.
Where the attorney is not a member of the Donor's family or a solicitor, please provide details of the relationship/association between the Donor and the attorney in the covering letter.
Last updated: 02/07/2025
5.13.3b Do you require the statutory declaration of non-revocation of power of attorney sent to you?
Yes, suitably certified copies of both the statutory declaration of non-revocation and the power of attorney itself, together with a covering letter, are required to be sent to the Mortgage Operations office instructing you as soon as possible (and in any event within 7 days) after completion.
In addition, if the mortgage account is to be operated under the power of attorney following completion, you must check that the power of attorney delegates the necessary powers for the operation of the account and confirm in the covering letter that this is the case.
Where the attorney is not a member of the Donor's family or a solicitor, please provide details of the relationship/association between the Donor and the attorney in the covering letter.
Last updated: 02/07/2025
5.14.1 Where a property is subject to legal documentation relating to roof space for solar PV panels we require you to check that the documentation meets the UK Finance minimum requirements (Northern Ireland). The minimum requirements include a requirement that the legal documentation is a Lease of Rights and not a lease. Where you consider the minimum requirements are not met check part 2 to see whether you must report this to us and for details of any additional requirements.
5.14.1 Does the lender require me to report to them where the lease does not meet the UK Finance minimum requirements for leases of roof space for solar PV panels?
The UK Finance minimum requirements must be met. You must notify the Mortgage Operations office instructing you of the existence of a lease and provide the name of the tenant.
Last updated: 02/07/2025
5.14.2 If, after completion, the borrower informs you of an intention to enter into legal documentation relating to roof space, you should advise the borrower that they, or the energy technology provider on their behalf, will need to seek consent from us.
5.14.3 UK Finance has issued a set of minimum requirements where a provider/homeowner is seeking lender consent to enter into legal documentation relating to roof space for solar PV panels. See part 2 for our additional requirements.
5.14.3 Does the lender have additional requirements relating to leases of roof space for solar PV panels, and if so, what are they?
No.
Last updated: 02/07/2025
6.1.1 The loan to the borrower will not be made until all relevant conditions of the mortgage offer which need to be satisfied before completion have been complied with and we have received your certificate of title.
6.1.2 You must check your instructions and ensure that there are no discrepancies between them and the title documents and other matters revealed by your investigations.
6.1.3 You should tell us (see part 2) as soon as possible if you have been told that the borrower has decided not to take up the mortgage offer.
6.1.3 Contact point if borrower is not taking up the mortgage offer.
Refer to the Mortgage Operations office instructing you.
Last updated: 02/07/2025
6.2 Contact if any discrepancies in property's description.
Refer to the Mortgage Operations office instructing you.
Last updated: 02/07/2025
6.3.1
The purchase price for the property must be the same as set out in our instructions. If it is not, you must tell us (unless we say differently in part 2). You must tell us (unless we say differently in part 2) if the contract provides for:
You must obtain a completed copy of the UK Finance Disclosure of Incentives Form from the conveyancer acting on behalf of the seller of any property that is yet to be occupied for the first time, or for the first time in its current form, for example, because of a renovation or conversion. You should only report incentives to the lender as instructed in Part 2.
You will not be able to send a completed Certificate of Title to the lender unless you have received the UK Finance Disclosure of Incentives Form. When you send a completed Certificate of Title you are confirming you are in receipt of a completed UK Finance Disclosure of Incentives Form from the developer/seller’s conveyancer which complies with your instructions.
This does not override your duty to the lender via the instructions provided elsewhere in the Lenders’ Handbook.
6.3.1a Contact point for any issues relating to purchase price.
Refer to the Mortgage Operations office instructing you.
Last updated: 02/07/2025
6.3.1b Do I have to report incentives?
The Conveyancer does not need to report sales incentives to us if the vendor is a developer and the incentive is a cash incentive not exceeding 5% of the purchase price and/or payment of legal fees and/or stamp duty in respect of the purchase. Standard specifications offered on the property, including the provision of carpets, curtains, additional white goods, or better quality fixtures and fittings, that are in keeping with the value of the property, are not required to be reported. In all other cases, the incentive must be reported to us.
We do not knowingly accept applications where the proposed security is purchased by, from or through a Property Investment Club. If you become aware of such connection, or situations where a finder?s fee (that is, a fee or commission paid by the seller to a third party (such as a Property Investment Club) for finding or introducing the borrower) has or is to be paid, please report to the Mortgage Operations office with your knowledge of the position and full details relating to it. Do not proceed with the application but await further instructions.
Last updated: 02/07/2025
6.3.2 You must report to us (see part 2) if you will not have control over the payment of all of the purchase money (for example, if it is proposed that the borrower pays money to the seller direct) other than a deposit held by an estate agent or a reservation fee of not more than £500 paid to a builder or developer.
6.3.2 Contact point if I will not have control of the purchase price.
Refer to the Mortgage Operations office instructing you.
You do not need to report to us reservation fees of less than £1000.
Last updated: 02/07/2025
6.4 Contact point if vacant possession is not being given.
Refer to the Mortgage Operations office instructing you.
Last updated: 02/07/2025
6.5.1 Where the property, or part of it, is already let, or is to be let at completion, then the letting must comply with the details set out in the mortgage offer or any consent to let we issue. If no such details are mentioned, you must report the position to us (see part 2).
6.5.1 Contact point if property is let/to be let.
Refer to the Mortgage Operations office instructing you.
Last updated: 02/07/2025
6.5.2 Check part 2 for whether counterparts or certified copies of all tenancy agreements and leases in respect of existing tenancies must be sent to us after completion.
6.5.2 Do you require counterpart/certified copy tenancy agreement to be sent to you?
No, unless your individual instructions on a particular case require this.
Last updated: 02/07/2025
6.6.1 If the property has been built or converted within the past ten years, or to be occupied for the first time, you must ensure that it was built or converted under a new home warranty scheme acceptable to us (see part 2):
6.6.1 What new home warranty schemes are acceptable to the lender?
1 NHBC Buildmark
2 Premier Guarantee (New Homes; Self Build; Completed Housing)
3 BLP (Building Life Plans) residential housing warranty insurance (BLP Secure; BLP Secure Plus; TMSC)
4 BOPAS (Build Offsite Property Assurance Scheme)
5 LABC Warranty (New Homes; Self Build; Completed Housing)
6 Build Zone 10 year warranty (New Home; Self Build; Completed Housing; Basic)
7 Build Assure New Homes 10 year Structural Defects Insurance
8 Global Home Warranties 10 year Structural Defect Insurance
9 Q Assure Build (Q Policy for Residential Properties)
10. Aedis/Homeproof Structural Warranties (New Build 10; Self Build 10)
11. International Construction Warranties (ICW Residential New Build UK)
12. Protek (New Home; Custom Build; Self Build; Completed Housing)
13. Ark Residential New Build Latent Defects Scheme.
14. ABC+
15. One Guarantee (New Home; Completed Home; Self Build; Conversion)
16. Advantage Structural Defects Insurance (ACHI)
17. Cadis
18. CIR (Construction Insurance Risk)
19. Checkmate
Last updated: 02/07/2025
6.6.2 Before you send us the certificate of title, you must obtain a copy of a new home warranty provider's cover note from the developer. The cover note must confirm that the property has received a satisfactory final inspection and that the new home warranty will be in place on or before legal completion. This will only apply where acceptance of the contract occurs on or after 1 September 2006. This does not apply to self-build schemes. Check part 2 to see what new home warranty documentation should be sent to us after completion.
6.6.2 What New Home Warranty documentation should be sent to you?
Not required unless our instructions say otherwise.
Last updated: 02/07/2025
6.6.3 We do not insist that notice of assignment of the benefit of the new home warranty agreement be given to the builder in the case of a second and subsequent purchase(s) during the period of the insurance cover. Check part 2 to see if any assignments of building standards indemnity schemes which are available should be sent to us after completion.
6.6.3 Should any assignments of building standards indemnity schemes be sent to us?
Not required unless our instructions say otherwise.
Last updated: 02/07/2025
6.6.4
Check part 2 to see if we will accept the monitoring of a newly built or newly converted property to be occupied for the first time by a professional consultant. You should ensure that the professional consultant properly completes the lender's Professional Consultant's Certificate or such other form as the instructing lender may provide. The professional consultant should also confirm to you that he has appropriate experience in the design or monitoring of the construction or conversion of residential buildings and has one or more of the following qualifications:
6.6.4 Will you accept monitoring by a professional consultant?
We will only accept properties which have been supervised by professionals who hold one or more of the qualifications listed under Part 1, with the exception of fellow or member of the Architecture and Surveying Institute (FASI or MASI). Where the professional has not supervised construction from the start the PCC will not be acceptable.
The PCC must be in the format provided in the appendix to the UKF Handbook – no amendments to the wording of the template are acceptable.
PCCs are only acceptable for single properties or small developments of up to 10 units.
Where our security comprises of a flat in a converted property of no more than 4 units, but the warranty cannot be provided, this is acceptable provided there are planning and building regulation approvals, a Completion Certificate is available and provided that all our other requirements stated in the Handbook can be met.
Last updated: 02/07/2025
6.6.5
At the time he issues his certificate of practical completion, the consultant must have professional indemnity insurance in force for each claim for the greater of either:
6.6.6 Check part 2 to see if the consultant's certificate must be sent to us after completion.
6.6.6 Do you require the professional consultant's certificate to be sent to you?
Yes.
Last updated: 02/07/2025
6.7.1 If the roads or sewers immediately serving the property are not adopted or maintained at public expense, there must be a suitable agreement and bond in existence or you must report to us (see part 2 for who you should report to).
6.7.1 Contact point if no agreement and bond for an unadopted road or sewer?
Only refer to the Mortgage Operations office instructing you in circumstances where:
(i) the Developer has refused to covenant to complete/maintain the road/sewer pending adoption; or
(ii) the sale is a private sale; or
(iii) the loan-to-value is greater than 85% and the Developer does not have a full quote on the London Stock Exchange or is not a wholly owned subsidiary of such a company
Last updated: 02/07/2025
6.7.2 If there is any such agreement, it should be secured by bond or deposit as required by the appropriate authority to cover the cost of making up the roads and sewers to adoptable standards, maintaining them thereafter and procuring adoption.
6.7.3 If there is an arrangement between the developer and the lender whereby the lender will not require a retention, you must obtain confirmation from the developer that the arrangement is still in force.
6.8.1 You must take all reasonable steps to check that the property has the benefit of all easements necessary for its full use and enjoyment. This would include, for example, rights of way (both vehicular and pedestrian), the use of services and any necessary rights of entry for repair. All such rights must be enforceable by the borrower and the borrower's successors in title. If they are not, you must report to us (see part 2).
6.8.1 Contact point if necessary easements are absent.
Refer to the Mortgage Operations office instructing you.
Last updated: 02/07/2025
6.8.2 If the borrower owns adjoining land over which the borrower requires access to the property or in respect of which services are provided to the property, this land must also be mortgaged to us.
6.9.1 If we make a retention from an advance (for example, for repairs, improvements or road works) we are not obliged to release that retention, or any part of it, if the borrower is in breach of any of his obligations under the mortgage, or if a condition attached to the retention has not been met or if the loan has been repaid in full. You should, therefore not give an unqualified undertaking to pay the retention to a third party unless the lender has indicated it may be prepared to release the retention when the borrower is in breach (see part 2).
6.9.1 Contact point for enquiries on undertakings.
Refer to the Mortgage Operations office instructing you.
Last updated: 02/07/2025
6.9.2 Check part 2 to se who will release the retention to.
6.9.2 Who will you release any retentions (or instalments of the advance) to?
The Borrower.
Last updated: 02/07/2025
6.10 Contact point if property is affected by redevelopment and road proposals.
Refer to the Mortgage Operations office instructing you.
Last updated: 02/07/2025
6.11 Contact point if pre-emption rights, resale restrictions, options etc will affect our security.
Refer to Mortgage Operations office instructing you. For Shared Ownership / Special Scheme restrictions refer to the separate guidance in the Affordable Housing Schemes Guidance for solicitors and licenced conveyancers.
Last updated: 02/07/2025
6.12 Contact point if property is affected by improvement/repair grant which will not be discharged.
Refer to the Mortgage Operations office instructing you.
Last updated: 02/07/2025
- Must have buildings insurance in accordance with the requirements of the mortgage contract no later than completion, and
- Must maintain such buildings insurance cover throughout the mortgage term
7.3 Do you require a consent to mortgage from all occupants aged 17 or over?
Yes.
Last updated: 02/07/2025
7.4 Contact point if doubts about accuracy of information disclosed.
Refer to the Mortgage Operations office instructing you.
Last updated: 02/07/2025
8 May I also advise any of the specified third parties?
No.
Last updated: 02/07/2025
You must effect an indemnity insurance policy whenever the Lenders' Handbook identifies that this is an acceptable or required course to us to ensure that the property has a good and marketable title at completion. This paragraph does not relate to mortgage indemnity insurance. The draft policy should not be sent to us unless we ask for it. Check part 2 to see if the policy must be sent to us after completion. Where indemnity insurance is effected:
9 Do you require the indemnity insurance policy to be sent to you?
No. Please only provide the name of the insurer, the policy number and the type of policy.
Last updated: 02/07/2025
9.2 What limit of indemnity insurance do you require?
The purchase price or (if lower)110% of the mortgage advance.
Last updated: 02/07/2025
10.2a Will the mortgage advance be paid electronically or by cheque?
Electronically.
Last updated: 02/07/2025
10.2b What is the minimum number of days notice lenders require?
5 working days wherever possible.
Last updated: 02/07/2025
10.2c What are the standard deductions made from the mortgage advance?
Any deductions for fees will be set out in the mortgage offer.
Last updated: 02/07/2025
10.3 On a delayed completion, when and how is advance to be returned?
Refer to our Certificate of Title for all administrative arrangements.
Last updated: 02/07/2025
10.5 Contact point if completion delayed?
Refer to our Certificate of Title for all administrative arangements.
Last updated: 02/07/2025
10.6 How long can I hold the mortgage advance before returning it?
Refer to our Certificate of Title for all administrative arrangements.
Last updated: 02/07/2025
10.7 What, if any, interest do you charge if return of the advance is delayed?
Refer to our Certificate of Title for all administrative arrangements.
Last updated: 02/07/2025
12.1.1 If the cost of the building is to be paid by instalments as work progresses (for example, under a building contract) the amount of each instalment which we will be able to release will be based on a valuation made by our valuer at the time. Whilst we will not be bound by the terms of any building contract we will meet the reasonable requirements of the borrower and the builder as far as possible.
12.1.2 The borrower is expected to pay for as much work as possible from his own resources before applying to us for the first instalment. However, we may, if required, consider advancing a nominal sum on receipt of the certificate of title to enable the mortgage to be completed so long as the legal estate in the property is vested in the borrower.
12.1.3 The borrower is responsible for our valuer's fees for interim valuations as well as the first and final valuations.
12.3 Contact point for release of retentions/mortgage advance instalments.
Refer to the Mortgage Operations office instructing you.
Last updated: 02/07/2025
You are reminded to tell the borrower that we (and not the borrower) are the insured under any mortgage indemnity or similar form of insurance policy and that the insurer will have a subrogated right to claim against the borrower if it pays us under the policy. Different lenders call the various schemes of this type by different names. They may not involve an insurance policy.
14.1.1 You must register our mortgage or charge at the Land Registry of Northern Ireland or the Registry of Deeds as appropriate. If the property is subject to compulsory registration you must attend to this and pay all necessary fees. Before making your application for registration, you must place on your file certified copies of the Land Certificate (or if it is a case of compulsory registration the relevant title deeds) relating to the property, the disposition in favour of the borrower and the mortgage or charge and any vacated charge/mortgage or release from a previous mortgagee.
14.1.2 The application for registration must be received by the Land Registry during the priority period afforded by your original Land Registry search made before completion and, in any event, in the case of an application for first registration, within three months of completion.
14.2.1 All title deeds, searches, enquiries, consents, requisitions and documents relating to the property in your possession must be held to our order and you must not create or exercise any lien over them. Unless otherwise instructed, they must be sent to us (see part 2) with the schedule supplied by us as soon as possible after completion. We expect them to be lodged, in any event, within three months of completion. If it is not possible to return the deeds to us within this period you should advise us in writing with a copy of any correspondence from the Land Registry of Northern Ireland or the Registry of Deeds explaining the delay.
14.2.1 Where should the title deeds and documents be sent?
Santander UK plc, Deeds Services, Santander House, 201 Grafton Gate East, Milton Keynes, MK9 1AN. DX 137000 Milton Keynes.
Last updated: 02/07/2025
14.2.2 You must only send us documents we tell you to (see part 2). You should obtain the borrower's instructions concerning the retention of documents we tell you not to send us.
14.2.2 Which documents must I send after completion?
All registered and unregistered title deeds and documents, as applicable, and as set out in part 1 of the Lenders' Handbook and in our standard Deeds Schedule.
Last updated: 02/07/2025
14.3.1
For evidential purposes you must keep your file for at least six years from the date of the mortgage before destroying it. You should retain on file those documents as specified in these instructions, and/or our individual instructions, and any other documents which a reasonably competent solicitor/conveyancer would keep. Microfiching, data imaging or material held electronically constitutes suitable compliance with this requirement. It is the practice of some fraudsters to demand the conveyancing file on completion in order to destroy evidence that may later be used against them. It is important to retain these documents to protect our interests. Where you are processing personal data (as defined in the Data Protection Act 1998) on our behalf, you must;
14.3.2 Subject to any right of lien or any overriding duty of confidentiality, you should treat documents comprising your file as if they are jointly owned by the borrower and the lender and you should not part with them without the consent of both parties. You should on request supply certified copies of documents on the file or a certified copy of the microfiche to either the borrower or the lender, and may make a reasonable charge for copying and certification.
Your charges and disbursements are payable by the borrower and should be collected from the borrower on or before completion. You must not allow non-payment of fees or disbursements to delay the stamping and registration of documents.
16.1 Contact point for requesting the deeds.
Refer to the Mortgage Operations office instructing you.
Last updated: 02/07/2025
16.2.1 Our mortgage secures further advances. Consequently, when a further advance is required for alterations or improvements to the property we will not normally instruct a member of our conveyancing panel.
16.2.2 If additional land is to be mortgaged or the further advance is required for some other purpose (for example, to purchase a spouse's equitable or other interest in the property), you may receive instructions to act for us in connection with that transaction.
16.3.1 You must approve the transfer and, if we require, the deed of covenant on our behalf. Check part 2 to see if we have standard forms of transfer and deed of covenant. When drafting or approving a transfer, you should bear in mind:
16.3.1 Do you have a standard form of transfer/deed of covenant?
The Mortgage Operations office having conduct of the Borrower's mortgage account.
Last updated: 02/07/2025
16.3.1.1 although the transfer should state that it is subject to the mortgage (identified by date and parties), it need give no details of the terms of the mortgage;
16.3.1.2 the transfer need not state the amount of the mortgage debt. If it does, the figure should include both principal and interest at the date of completion, which you must check (see part 2 for where to obtain this);
16.3.1.2 Contact point for finding out the debt amount.
Refer to the Mortgage Operations office instructing you.
Last updated: 02/07/2025
16.3.1.3 there should be no statement that all interest has been paid to date.
16.3.2 You must ensure that every person who will be a borrower after the transfer covenants with us to pay the money secured by the mortgage, except in the case of:
16.3.2.1 an original party to the mortgage (unless the mortgage conditions are being varied); or
16.3.2.2 a person who has previously covenanted to that effect.
16.3.3 Any such covenant will either be in the transfer or in a separate deed of covenant. In a transfer, the wording of the covenant should be as follows, or as close as circumstances permit: "The new borrower agrees to pay the lender all the money due under the mortgage and will keep to all the terms of the mortgage." If it is in the transfer, you must place a certified copy of the transfer with the deeds (unless we tell you not to in part 2).
16.3.3 Do you require the transfer of equity to be sent to you?
Yes, a certified copy of the transfer of equity should be sent to the Mortgage Operations office instructing you.
Last updated: 02/07/2025
16.3.4 If we have agreed to release a borrower or a guarantor and our standard transfer form (if any) includes no appropriate clause, you must add a simple form of release. The release clause should be as follows, or as close as circumstances permit: "The lender releases ... from [his/her/their] obligations under the mortgage." You should check whether a guarantor who is to be released was a party to the mortgage or to a separate guarantee.
16.3.5 You must obtain the consent of every guarantor of which you are aware to the release of a borrower or, as the case may be, any other guarantor.
16.3.6 You must only submit the transfer to us for execution if it releases a party. All other parties must execute the transfer before it is sent to us. See part 2 for where the transfer should be sent for sealing. part 2 also gives our approved form of attestation clause.
16.3.6a Contact point for obtaining execution of transfer equity?
Refer to the Mortgage Operations office instructing you.
Last updated: 02/07/2025
16.3.6b What form of attestation clause do you use?
The Common Seal of Santander UK plc was hereunto affixed by Order of the Board in the presence of:
Authorised Signatory
Last updated: 02/07/2025
16.4.1 If, prior to completion of the retainer, the Borrower informs you of an intention to let the property, you should advise the borrower that any letting of the property is prohibited without our prior consent. If the borrower wishes to let the property after completion then an application for consent should be made to us (see part 2). Check part 2 to see whether it is necessary to send to us a copy of the proposed tenancy when making the application.
16.4.1a Contact point for application for consent to letting.
Refer to the Mortgage Operations office instructing you.
Last updated: 02/07/2025
16.4.1b Does a copy of a proposed tenancy need to be sent to you?
No.
Last updated: 02/07/2025
16.4.2 If the application for our consent is approved and we instruct you to act for us, you must approve the form of tenancy agreement on our behalf.
16.4.3
Please also note that:
16.5.1 If we consent to any proposal for a deed of variation, rectification, easement or option agreement, we will rely on you to approve the documents on our behalf.
16.5.2 Our consent will usually be forthcoming provided that you first of all confirm in writing to us (see part 2) that our security will not be adversely affected in any way by entering into the deed. If you are able to provide this confirmation then we will not normally need to see a draft of the deed. If you cannot provide confirmation and we need to consider the matter in detail then an additional administration fee is likely to be charged.
16.5.2 Contact point for confirming proposed deed or agreement will adversely affect you.
Refer to the Mortgage Operations office instructing you.
Last updated: 02/07/2025
16.5.3 Whether we are a party to the deed or give a separate deed or form of consent is a matter for your discretion. It should be sent to us (see part 2) for sealing or signing with a brief explanation of the reason for the document and its effect together with your confirmation that it will not adversely affect our security.
16.5.3a Where should the deed of variation be sent?
To the Mortgage Operations office instructing you.
Last updated: 02/07/2025
16.5.3b Where should the deed of rectification be sent?
To the Mortgage Operations office instructing you.
Last updated: 02/07/2025
16.5.3c Where should the deed of easement be sent?
To the Mortgage Operations office instructing you.
Last updated: 02/07/2025
17.1 Contact point for requesting redemption statement?
Refer to the Mortgage Operations office instructing you (the Borrower should be able to confirm which Mortgage Operations office controls their mortgage account).
Last updated: 02/07/2025